EXAMINATION TEST COMPLETE QUESTIONS
AND ANSWERS GRADED A+
⫸ Management. Answer: process of planning, organizing, directing,
and coordinating the work within an organization
⫸ Authoritative. Answer: * makes decisions for the group
* motivates by coercion
* communication down the chain of command
* work output by staff is high (good for crisis)
⫸ Democratic. Answer: * Includes group when decisions are made
* Motivates
* Communication up&down chain of command
* work output is good quality
⫸ Laissez-faire. Answer: *makes few decisions, little planning
*lack of motivation
*communication up&down chain of command
*work output is low
*effective with professional employees
, ⫸ Characteristics of a good leader. Answer: * Initiative
* Inspiration
* energy
* Positive attitude
* communication skills
* Respect
* Problem solving and critical thinking skills
⫸ Transformational leaders. Answer: empower followers to assume
responsibility for a communal vision, and personal development is a
secondary outcome
⫸ Transactional leaders. Answer: focus on immediate problems,
maintain status quo, use rewards to motivate followers
⫸ Emotional intelligence in a leader. Answer: * insight to emotions
of members of the team
*understand the perspective of others
*encourage constructive criticism, be open to new ideas
*multi-task by maintaining focus
***manages emotions and channels them in a positive direction
***refrains from judgment or emotionally charged situations until
facts are gathered