,DOWNLOAD THE Test Bank for Business Communication Polishing Your
Professional Presence 4th Edition Shwom
Business, Communication:, Polishing, Your, Professional, Presence,, 4e, (Shwom/Snyder),
Chapter, 2, Working, with, Others:, Interpersonal,, Intercultural,, and, Team, Communication
1) Passive, listening, means, .
A) focusing, attentively, on, what, a, speaker, says
B) hearing, information, without, actively, paying, attention, to, ensure, understanding
C) actively, working, to, understand, the, information, a, speaker, is, providing
D) trying, to, interpret, the, information, presented, by, a, speaker
E) responding, to, a, speaker, to, acknowledge, understanding,
Answer:, B
Explanation:, Passive, listening, means, hearing, information, without, actively, paying, attention, to,
ensure, understanding., In, business,, this, kind, of, passive, listening, can, lead, to, costly, mistakes.
Diff:, 1
Question, Category:, Concept
AACSB:, Written, and, oral, communication
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
2) Which, of, the, following, is, one, of, the, categories, of, active, listening, skills?
A) Describing
B) Evaluating
C) Implying
D) Interrupting
E) Conveying
, Answer:, B
Explanation:, Active, listening, is, a, process, of, focusing, attentively, on, what, a, speaker, says,,
actively, working, to, understand, and, interpret, the, information,, and, then, responding, to,
acknowledge, understanding.
Diff:, 1
Question, Category:, Concept
AACSB:, Written, and, oral, communication
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
3) The, active, listening, skills, used, when, you, listen, to, the, spoken, word, are, ,when,you,
"listen", to, what, people, say, in, their, writing.
A) inapplicable
B) equally, useful
C) much, more, required
D) far, less, effective
E) rarely,used,
Answer:, B
Explanation:, Understanding, the, meaning, of, an, email, message, can, be, as, difficult , as,
understanding, the, meaning, of, a, conversation.
Diff:, 1
Question, Category:, Application, of, knowledge,
AACSB:, Written, and, oral, communication
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
,DOWNLOAD THE Test Bank for Business Communication Polishing Your
Professional Presence 4th Edition Shwom
4) , involves, analyzing, the , meaning, of, what , you, hear,, read,, or, see, to , determine, its,
intention.
A) Passive, listening
B) Telecommuting
C) Listening, comprehension
D) Interpretation
E) Nonverbal,communication,
Answer:, D
Explanation:, Interpretation, is, different, from, comprehension., It, involves, analyzing, the, meaning,
of, what, you, hear,, read,, or, see, to, determine, its, intention.
Diff:, 1
Question, Category:, Concept
AACSB:, Written, and, oral, communication
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
5) Body, language,, posture,, and, gestures, .
A) reveal, little, about, the, attitude, of, the, speaker
B) can, help, you, interpret, attitude, without, listening, to, any, words
C) only, express, attitudes, of, shame, or, uncertainty
D) should, be, interpreted, without, regard, to, facial, expressions
E) must, be, interpreted, independently, of, cultural, context,
Answer:, B
Explanation:, You, can, often, interpret, attitude, from, body, language, without, listening, to, any,
words., Body, language, and, gesture, may, be, ambiguous,, and, should, be, interpreted, in, the, context,
of, facial, expressions, and, culture.
Diff:, 2
Question, Category:, Concept
AACSB:, Written, and, oral, communication
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
6) Research, suggests, that, focusing, on, the, entire, face,, including, both, eyes, and, the, mouth,, when,
reading, facial, expressions, is, done, primarily, by, people, from, .
A) China
B) Japan
C) Korea
D) Germany
E) Malaysia
, Answer:,
D
Explanation:, People, from, East, Asian, cultures, like, China, , Japan,, and, Korea, tend, to, focus, mainly,
on, the, eyes, when, they, are, reading, facial, expressions., People, from, the, West, tend, to, focus, on, the,
entire, face.
Diff:, 2
Question, Category:, Application, of, knowledge,
AACSB:, Analytical, thinking
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
, DOWNLOAD THE Test Bank for Business Communication Polishing Your
Professional Presence 4th Edition Shwom
7) Paraphrasing, to, ensure, understanding, .
A) requires, asking, for, clarification
B) means, asking, straightforward, questions, about, what, was, said
C) involves, repeating, exactly, what, you, heard, in, the, same, words, to, make, sure, you, didn't, mishear,
any, of, the, words
D) is, less, complicated, than, asking, questions
E) can, help, you, understand, the, emotional, content, behind, a, statement,
Answer:, E
Explanation:, Because, meaning, has, multiple, levels,, you, can, paraphrase, to, ensure, you, understand,
the, literal, content,, the, ultimate, intention,, and, the, emotional, content, or, feeling, behind, the,
speaker's, statement.
Diff:, 2
Question, Category:, Concept
AACSB:, Written, and, oral, communication
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
8) Which, of, the, following, is, a, question, that, is, recommended, to, ask, when, analyzing, your,
audience?
A) Why, will, they, be, interested, in, what, you, are, saying?
B) What, objectives, do, you, want, to, achieve, from, your, communication?
C) How, quickly, can, the, speech, be, completed?
D) What, are, the, points, that, you, do, not, want, to, communicate?
E) How, can, I, avoid, questions, and, objections, from, the, audience?,
Answer:, A
Explanation:, Understanding, the, interest, of, the, audience, will, help, you, analyze, them, and, better,
connect, with, them., All, other, questions, focus, on, the, speaker,, not, the, audience.
Diff:, 2
Question, Category:, Concept
AACSB:, Written, and, oral, communication
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
Professional Presence 4th Edition Shwom
Business, Communication:, Polishing, Your, Professional, Presence,, 4e, (Shwom/Snyder),
Chapter, 2, Working, with, Others:, Interpersonal,, Intercultural,, and, Team, Communication
1) Passive, listening, means, .
A) focusing, attentively, on, what, a, speaker, says
B) hearing, information, without, actively, paying, attention, to, ensure, understanding
C) actively, working, to, understand, the, information, a, speaker, is, providing
D) trying, to, interpret, the, information, presented, by, a, speaker
E) responding, to, a, speaker, to, acknowledge, understanding,
Answer:, B
Explanation:, Passive, listening, means, hearing, information, without, actively, paying, attention, to,
ensure, understanding., In, business,, this, kind, of, passive, listening, can, lead, to, costly, mistakes.
Diff:, 1
Question, Category:, Concept
AACSB:, Written, and, oral, communication
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
2) Which, of, the, following, is, one, of, the, categories, of, active, listening, skills?
A) Describing
B) Evaluating
C) Implying
D) Interrupting
E) Conveying
, Answer:, B
Explanation:, Active, listening, is, a, process, of, focusing, attentively, on, what, a, speaker, says,,
actively, working, to, understand, and, interpret, the, information,, and, then, responding, to,
acknowledge, understanding.
Diff:, 1
Question, Category:, Concept
AACSB:, Written, and, oral, communication
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
3) The, active, listening, skills, used, when, you, listen, to, the, spoken, word, are, ,when,you,
"listen", to, what, people, say, in, their, writing.
A) inapplicable
B) equally, useful
C) much, more, required
D) far, less, effective
E) rarely,used,
Answer:, B
Explanation:, Understanding, the, meaning, of, an, email, message, can, be, as, difficult , as,
understanding, the, meaning, of, a, conversation.
Diff:, 1
Question, Category:, Application, of, knowledge,
AACSB:, Written, and, oral, communication
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
,DOWNLOAD THE Test Bank for Business Communication Polishing Your
Professional Presence 4th Edition Shwom
4) , involves, analyzing, the , meaning, of, what , you, hear,, read,, or, see, to , determine, its,
intention.
A) Passive, listening
B) Telecommuting
C) Listening, comprehension
D) Interpretation
E) Nonverbal,communication,
Answer:, D
Explanation:, Interpretation, is, different, from, comprehension., It, involves, analyzing, the, meaning,
of, what, you, hear,, read,, or, see, to, determine, its, intention.
Diff:, 1
Question, Category:, Concept
AACSB:, Written, and, oral, communication
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
5) Body, language,, posture,, and, gestures, .
A) reveal, little, about, the, attitude, of, the, speaker
B) can, help, you, interpret, attitude, without, listening, to, any, words
C) only, express, attitudes, of, shame, or, uncertainty
D) should, be, interpreted, without, regard, to, facial, expressions
E) must, be, interpreted, independently, of, cultural, context,
Answer:, B
Explanation:, You, can, often, interpret, attitude, from, body, language, without, listening, to, any,
words., Body, language, and, gesture, may, be, ambiguous,, and, should, be, interpreted, in, the, context,
of, facial, expressions, and, culture.
Diff:, 2
Question, Category:, Concept
AACSB:, Written, and, oral, communication
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
6) Research, suggests, that, focusing, on, the, entire, face,, including, both, eyes, and, the, mouth,, when,
reading, facial, expressions, is, done, primarily, by, people, from, .
A) China
B) Japan
C) Korea
D) Germany
E) Malaysia
, Answer:,
D
Explanation:, People, from, East, Asian, cultures, like, China, , Japan,, and, Korea, tend, to, focus, mainly,
on, the, eyes, when, they, are, reading, facial, expressions., People, from, the, West, tend, to, focus, on, the,
entire, face.
Diff:, 2
Question, Category:, Application, of, knowledge,
AACSB:, Analytical, thinking
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
, DOWNLOAD THE Test Bank for Business Communication Polishing Your
Professional Presence 4th Edition Shwom
7) Paraphrasing, to, ensure, understanding, .
A) requires, asking, for, clarification
B) means, asking, straightforward, questions, about, what, was, said
C) involves, repeating, exactly, what, you, heard, in, the, same, words, to, make, sure, you, didn't, mishear,
any, of, the, words
D) is, less, complicated, than, asking, questions
E) can, help, you, understand, the, emotional, content, behind, a, statement,
Answer:, E
Explanation:, Because, meaning, has, multiple, levels,, you, can, paraphrase, to, ensure, you, understand,
the, literal, content,, the, ultimate, intention,, and, the, emotional, content, or, feeling, behind, the,
speaker's, statement.
Diff:, 2
Question, Category:, Concept
AACSB:, Written, and, oral, communication
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
8) Which, of, the, following, is, a, question, that, is, recommended, to, ask, when, analyzing, your,
audience?
A) Why, will, they, be, interested, in, what, you, are, saying?
B) What, objectives, do, you, want, to, achieve, from, your, communication?
C) How, quickly, can, the, speech, be, completed?
D) What, are, the, points, that, you, do, not, want, to, communicate?
E) How, can, I, avoid, questions, and, objections, from, the, audience?,
Answer:, A
Explanation:, Understanding, the, interest, of, the, audience, will, help, you, analyze, them, and, better,
connect, with, them., All, other, questions, focus, on, the, speaker,, not, the, audience.
Diff:, 2
Question, Category:, Concept
AACSB:, Written, and, oral, communication
Study, Question:, 1, What, listening, skills, will, help, you, communicate, better, with, others?
