NHA - Certified Medical Administrative Assistant (CMAA)
Study Guide AVTEC
Computer Scheduling - (ANSWERS)Electronic appointment book
Book Scheduling - (ANSWERS)Hard copy appointment book
Wave Booking - (ANSWERS)Patients are scheduled at the same time each hour to
create short-term flexibility each hour.
Modified Wave Booking - (ANSWERS)Wave booking can be modified in a couple
of different ways. One example of this approach is to schedule two patients to come
at 9 a.m. And one patient at 9:30 a.m. This hourly cycle is repeated throughout the
day.
Double Booking - (ANSWERS)Two patients are scheduled to come at the same
time to see the same physician.
Stream/time-Specific Scheduling - (ANSWERS)Scheduling patients for specific
times at regular intervals. The amount of time allotted depends on the reason for the
visit.
Open Booking (tidal wave scheduling) - (ANSWERS)Patients are not scheduled for
a specific time, but told to come in at intermittent times. They are seen in the order
in which the arrive.
Cluster or Categorization Booking - (ANSWERS)Booking a number of patients who
have specific needs together at the same time of day.
Matrix - (ANSWERS)A grid with time slots blocked out when physicians are
unavailable or the office is closed.
Template - (ANSWERS)A document with a preset format that is used as a starting
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, NHA - Certified Medical Administrative Assistant (CMAA)
Study Guide AVTEC
point so that it does not have e recreated each time.
Screening System - (ANSWERS)Procedures to prioritize the urgency of a call to
determine when the patient should be seen.
Certified Mail - (ANSWERS)First-class mail that also gives the mail added
protection by offering insurance, tracking, and return receipt options.
Appointment Cards - (ANSWERS)Used to remind patients of scheduled
appointments and to eliminate misunderstandings about dates and time.
Health Insurance Portability and Accountability Act (HIPAA) of 1996 -
(ANSWERS)Legislation that includes Title II, the first parameters designed to
protect the privacy and security of patient information.
What are three advantages of computer scheduling? - (ANSWERS)Display available
and scheduled times; length and type of appointment required and day or time
preferences.
When scheduling appointments, what factors need to be taken into account? -
(ANSWERS)The needs of the patient, the habits and preferences of the provider,
and the capacity of the facility.
Electronic Medical Record (EMR) - (ANSWERS)An electronic record of health
information that is created, added to, managed, and reviewed by authorized
providers and staff within a single health care organization.
Advance Directive Form - (ANSWERS)Document that spells out what kind of
treatment a patient wants in the event that he can't speak for himself. Also known as
living will.
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Study Guide AVTEC
Computer Scheduling - (ANSWERS)Electronic appointment book
Book Scheduling - (ANSWERS)Hard copy appointment book
Wave Booking - (ANSWERS)Patients are scheduled at the same time each hour to
create short-term flexibility each hour.
Modified Wave Booking - (ANSWERS)Wave booking can be modified in a couple
of different ways. One example of this approach is to schedule two patients to come
at 9 a.m. And one patient at 9:30 a.m. This hourly cycle is repeated throughout the
day.
Double Booking - (ANSWERS)Two patients are scheduled to come at the same
time to see the same physician.
Stream/time-Specific Scheduling - (ANSWERS)Scheduling patients for specific
times at regular intervals. The amount of time allotted depends on the reason for the
visit.
Open Booking (tidal wave scheduling) - (ANSWERS)Patients are not scheduled for
a specific time, but told to come in at intermittent times. They are seen in the order
in which the arrive.
Cluster or Categorization Booking - (ANSWERS)Booking a number of patients who
have specific needs together at the same time of day.
Matrix - (ANSWERS)A grid with time slots blocked out when physicians are
unavailable or the office is closed.
Template - (ANSWERS)A document with a preset format that is used as a starting
1/9
, NHA - Certified Medical Administrative Assistant (CMAA)
Study Guide AVTEC
point so that it does not have e recreated each time.
Screening System - (ANSWERS)Procedures to prioritize the urgency of a call to
determine when the patient should be seen.
Certified Mail - (ANSWERS)First-class mail that also gives the mail added
protection by offering insurance, tracking, and return receipt options.
Appointment Cards - (ANSWERS)Used to remind patients of scheduled
appointments and to eliminate misunderstandings about dates and time.
Health Insurance Portability and Accountability Act (HIPAA) of 1996 -
(ANSWERS)Legislation that includes Title II, the first parameters designed to
protect the privacy and security of patient information.
What are three advantages of computer scheduling? - (ANSWERS)Display available
and scheduled times; length and type of appointment required and day or time
preferences.
When scheduling appointments, what factors need to be taken into account? -
(ANSWERS)The needs of the patient, the habits and preferences of the provider,
and the capacity of the facility.
Electronic Medical Record (EMR) - (ANSWERS)An electronic record of health
information that is created, added to, managed, and reviewed by authorized
providers and staff within a single health care organization.
Advance Directive Form - (ANSWERS)Document that spells out what kind of
treatment a patient wants in the event that he can't speak for himself. Also known as
living will.
2/9
