USPS Postal Exam 474 Exam With Complete Solutions |
Updated
1. During a delivery, a cus- ML: Tell her that you aren't aware of the answers...
shipping info on
tomer asks you some ques- the USPS website
tions about shipping LL: Apologize and let her know that you aren't aware sure of
op- tions. You don't the answers
know the answer to any
of her ques- tions.
2. A recently hired ML: Otter her advice on how to do the job
coworker is struggling LL: Meet with your supervisor to suggest that a ditterent
to learn the role... role might be better for the new coworker
3. A customer on your ML: Work to figure out what the customer needs the
route is upset because item for... in-stock alternative
his local post office LL: Suggest the customer call the post oflce's supervisor...
doesn't carry an item he
wants
ML: Quickly explain the task to your coworkers so you can
4. Your supervisor asks finish your task
you to finish a task LL: Focus on the assigned task. Your coworkers did not ask
before you leave on for help...
your route...
ML: Tell the customer you're sorry for his experience and
5. A customer on your ask if there is anything you can do to help him
route complains to LL: Ask your supervisor to contact the customer...
you about poor
service from one of
your coworkers... ML: Explain that by postal policy, all customers must
request a change of address to receive mail at a new
6. A customer recently address
switched apartments
units
and is upset he hasn't been LL: Remind the customer that he's responsible for filling
out a change
1/
3
Updated
1. During a delivery, a cus- ML: Tell her that you aren't aware of the answers...
shipping info on
tomer asks you some ques- the USPS website
tions about shipping LL: Apologize and let her know that you aren't aware sure of
op- tions. You don't the answers
know the answer to any
of her ques- tions.
2. A recently hired ML: Otter her advice on how to do the job
coworker is struggling LL: Meet with your supervisor to suggest that a ditterent
to learn the role... role might be better for the new coworker
3. A customer on your ML: Work to figure out what the customer needs the
route is upset because item for... in-stock alternative
his local post office LL: Suggest the customer call the post oflce's supervisor...
doesn't carry an item he
wants
ML: Quickly explain the task to your coworkers so you can
4. Your supervisor asks finish your task
you to finish a task LL: Focus on the assigned task. Your coworkers did not ask
before you leave on for help...
your route...
ML: Tell the customer you're sorry for his experience and
5. A customer on your ask if there is anything you can do to help him
route complains to LL: Ask your supervisor to contact the customer...
you about poor
service from one of
your coworkers... ML: Explain that by postal policy, all customers must
request a change of address to receive mail at a new
6. A customer recently address
switched apartments
units
and is upset he hasn't been LL: Remind the customer that he's responsible for filling
out a change
1/
3
