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1. USPS Mission Provide a reliable, eflcient, trusted, and attordable universal delivery
service
that connects people and helps businesses grow.
2. USPS Vision A Postal Service that enables all citizens to connect, businesses to
grow, and communities to thrive in a digital world
3. Does the Postal No. The USPS Postal Service receives no tax dollars for operating
Service receive
tax money? expenses and relies on the sale of postage, products, and services to
fun operations.
4. What is the
USPS's annual
revenue?
$69 billion
5. What percent of
the world's mail
does the USPS 47%
serve?
6. What makes the
USPS different
from other
The USPS is the only service that reaches every address
shipping ser-
vices?
7. What are the
three goals of
USPS?
Deliver high-quality services, provide world class customer
8. What is the experiences, and ensure a safe workplace and an engaged
number one
workforce
agency Ameri-
cans rated as
trust- ing to The Postal Service
protect their
privacy?
9. Maintaining America's confidence in the mail by protecting the Postal
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Service, securing the nation's mail system, and ensuring public
trust in the mail
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What is part of your
job as a member
of the USPS?
10. What must Protect the security and sanctity of the mail in its custody from
USPS
employees do unauthorized opening, inspection, reading of contents or covers,
to maintain tampering, delay, or other unauthorized act
public trust in
the mail?
11. What are four exam- Theft, destruction or damage of mail, delay of mail, and opening
ples of issues
relat- ed to
security and
sanctity of the
mail?
12. What does U. S. Postal Inspection Service
USPIS stand
for?
13. Describe a Sales Performs many of the same duties of an SSA; however, they also
and Services Dis-
support the back oflce distribution functions
tribution
Associate (SSDA)
14. Describe a
Lobby Assistant
Helps customers identify mailing needs, ensures customers
15. Describe a Lead complete re- quired forms before they reach the window, and
Sales and answers customer questions
Services
Associate (LSSA) Maintains a comprehensive working knowledge of regulations
ruling policy and procedures relating to all phases of retail
services. Provides technical guidance to retail employees assigned
to the unit, informing them of changes or clarifications in policies,
procedures, operations, or regulations
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16. Describe a postmas- Business leaders and community anchors that make local contacts the
Postal
ter/manager Service needs to increase its share of the shipping market