Sales and service associate academy questions with complete
solutions | updated
1. SSDA Performs many of the same duties of an
SSA; however, they also support the
back oflce dis- tribution functions
2. Lobby assistance Helps customers identify mailing needs,
en- sures customers complete required
forms be- fore they reach the window,
and answers cus- tomer questions.
3. LSSA maintains a comprehensive working
knowl- edge of regulations ruling policy
and proce- dures relating to all phases of
retail services. provides technical
guidance to retail employ- ees assigned
to the unit, informing them of changes ir
clarifications in policies, procedures,
operations, or regulations.
4. Post master Business leaders, and community anchors
that make local contacts the Postal
Service needs to increase its share of the
shipping market.
5. SSA Your teammates. You support each other
by en- suring the correct processes are
followed, and customer needs are met.
6. Supervisor Responsible for ensuring that
employees are properly trained and
well informed.
7. Postal Service employees operate under Custody
a mandate to protect and preserve
1/
32
, Sales and service associate academy questions with complete
solutions | updated
the mail place in its?
2/
32
, Sales and service associate academy questions with complete
solutions | updated
8. A violation of the security and sanctity of Failing to deliver the mail
the mail is
9. The first opportunity for a sales and ser- Deliver a first impression
vice associate to start the customer
ex- perience on a positive note is to
10. The type of communication that can en- non-verbal communication
hance or contradict messages is
11. The approach, a sales and service
asso- ciate can use to engage our A.G.I.S.T
customers and ensure their needs
are met is
12. For a mail piece to be considered a
flat size mail piece it must pass the Flexibility test
13. Why is maintaining the security and
sanctity of the male one of the core Instills, customer confidence
re- sponsibilities of the Postal
Service?
14. Successful sales transactions occur
when the sales and services Makes an informed mutual decision with
associate...
the customer on products/services
15. What is the most positive way to impact Provide excellent customer service
customer perception of the post office?
16. The US Postal Service is the only delivery Every address in the nation
service that reaches
17. And organize workstation creates
a more workplace Eflcient
3/
32
, Sales and service associate academy questions with complete
solutions | updated
18. How a sales and service associate Postal brand
con- duct themselves on the job
effects the
19. An active listening technique used Clarifying
to create a successful transaction is
called
20. What are the first things a customer no- Personal appearance
tices about a sales and service
associate is there
21. The primary law enforcement for United Postal inspection service
States, Postal Service is the
22. You must have what ability to
change when building customer Adapt
relationships?
23. What skills do you need to build a communication
rap- port with customers?
24. What does A G I S T stand
for Acknowledge inquire
Greet
Inquire
Sugges
t Thank
25. What includes removing
merchandise, money, or coupons
from undeliverable bulk, business
mail? theft
26. What is especially important in
today's competitive market when
dealing with a customer?
Perception
solutions | updated
1. SSDA Performs many of the same duties of an
SSA; however, they also support the
back oflce dis- tribution functions
2. Lobby assistance Helps customers identify mailing needs,
en- sures customers complete required
forms be- fore they reach the window,
and answers cus- tomer questions.
3. LSSA maintains a comprehensive working
knowl- edge of regulations ruling policy
and proce- dures relating to all phases of
retail services. provides technical
guidance to retail employ- ees assigned
to the unit, informing them of changes ir
clarifications in policies, procedures,
operations, or regulations.
4. Post master Business leaders, and community anchors
that make local contacts the Postal
Service needs to increase its share of the
shipping market.
5. SSA Your teammates. You support each other
by en- suring the correct processes are
followed, and customer needs are met.
6. Supervisor Responsible for ensuring that
employees are properly trained and
well informed.
7. Postal Service employees operate under Custody
a mandate to protect and preserve
1/
32
, Sales and service associate academy questions with complete
solutions | updated
the mail place in its?
2/
32
, Sales and service associate academy questions with complete
solutions | updated
8. A violation of the security and sanctity of Failing to deliver the mail
the mail is
9. The first opportunity for a sales and ser- Deliver a first impression
vice associate to start the customer
ex- perience on a positive note is to
10. The type of communication that can en- non-verbal communication
hance or contradict messages is
11. The approach, a sales and service
asso- ciate can use to engage our A.G.I.S.T
customers and ensure their needs
are met is
12. For a mail piece to be considered a
flat size mail piece it must pass the Flexibility test
13. Why is maintaining the security and
sanctity of the male one of the core Instills, customer confidence
re- sponsibilities of the Postal
Service?
14. Successful sales transactions occur
when the sales and services Makes an informed mutual decision with
associate...
the customer on products/services
15. What is the most positive way to impact Provide excellent customer service
customer perception of the post office?
16. The US Postal Service is the only delivery Every address in the nation
service that reaches
17. And organize workstation creates
a more workplace Eflcient
3/
32
, Sales and service associate academy questions with complete
solutions | updated
18. How a sales and service associate Postal brand
con- duct themselves on the job
effects the
19. An active listening technique used Clarifying
to create a successful transaction is
called
20. What are the first things a customer no- Personal appearance
tices about a sales and service
associate is there
21. The primary law enforcement for United Postal inspection service
States, Postal Service is the
22. You must have what ability to
change when building customer Adapt
relationships?
23. What skills do you need to build a communication
rap- port with customers?
24. What does A G I S T stand
for Acknowledge inquire
Greet
Inquire
Sugges
t Thank
25. What includes removing
merchandise, money, or coupons
from undeliverable bulk, business
mail? theft
26. What is especially important in
today's competitive market when
dealing with a customer?
Perception
