MIS245 Chapter 12: Managerial Roles,
Decision Making, and Data Analytics
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What does the Classical Model of management focus on?
Ans: Formal functions such as planning, organizing,
coordinating, deciding, and controlling.
How does the Behavioral Model of management differ from the
Classical Model?
Ans: It suggests that actual managerial behavior is less
systematic, more informal, and reactive.
What are the three categories of Mintzberg's managerial roles?
Ans: Interpersonal, Informational, and Decisional roles.
What is the role of a 'Figurehead' in Mintzberg's managerial roles?
Ans: Performing symbolic duties, such as giving awards.
What does the 'Leader' role entail in Mintzberg's model?
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Ans: Motivating and counseling employees.
What is the function of the 'Nerve Center' in informational roles?
Ans: Receiving concrete, up-to-date information.
What is the role of a 'Spokesperson'?
Ans: Communicating information to the outside world.
What is the 'Entrepreneur' role in decisional roles?
Ans: Initiating new activities.
What is the purpose of the 'Disturbance Handler' role?
Ans: Handling unrest or conflict within the organization.
How is the 'Resource Allocator' role defined?
Ans: Allocating staff and funding within the organization.
What is the formula for calculating the Annual Value of improved
decision making?
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