1
Zaxby's Manager Certification Test QUESTIONS
AND CORRECT ANSWERS 2026 GET IT
CORRECT !!!
A guest arrives and informs you that he/she is there to
pick up an online order. You notice the order has not
been placed on the pickup rack, and you don't see the
ticket displayed on the FOH expo screen. Which other
action could you take to trace the guest's order? -
-Solution
Press 00 on the Micros POS to check the information on
the Online Utility screen
This allows you to access and verify online order details
that may not yet be displayed on FOH systems.
A guest calls the store to complain about items missing
from their drive-thru order. During your phone
conversation, you should do which of the following? -
-Solution
Empathize with the guest and offer a genuine apology
Acknowledging the issue and apologizing helps de-
escalate the situation and shows respect for the guest’s
experience.
A guest complains to you about an odd taste in the
water coming from the Freestyle machine. What actions
do you take to remedy the situation? -
-Solution
Check the nozzle
, 2
Dirty or clogged nozzles are a common cause of off-
tastes and should be inspected first.
A manager notices a team member with loose, long hair
working in the back of house. The manager asks that the
team member's hair be tied back into either pigtails or a
ponytail. This was the correct action for the manager to
take. -
-Solution
TRUE
Hair restraints are required to prevent contamination
and maintain food safety standards.
A team member is working the drive-thru during a busy
lunch rush and runs out of drink cups. Although the
storage racks have several opened boxes of drink cups,
the team member opens a new box of cups that is
beside the storage racks and restocks the station. The
GM explains that the opened boxes should have been
used first to follow FIFO rules. This was the correct
action for the manager to take. -
-Solution
TRUE
FIFO ensures older inventory is used first to prevent
waste and maintain quality.
A team member shows up to work wearing a black t-
shirt with a Zaxby's logo on it and a pair of blue jeans.
The manager allows the team member to work in a non-
Zaxby's Manager Certification Test QUESTIONS
AND CORRECT ANSWERS 2026 GET IT
CORRECT !!!
A guest arrives and informs you that he/she is there to
pick up an online order. You notice the order has not
been placed on the pickup rack, and you don't see the
ticket displayed on the FOH expo screen. Which other
action could you take to trace the guest's order? -
-Solution
Press 00 on the Micros POS to check the information on
the Online Utility screen
This allows you to access and verify online order details
that may not yet be displayed on FOH systems.
A guest calls the store to complain about items missing
from their drive-thru order. During your phone
conversation, you should do which of the following? -
-Solution
Empathize with the guest and offer a genuine apology
Acknowledging the issue and apologizing helps de-
escalate the situation and shows respect for the guest’s
experience.
A guest complains to you about an odd taste in the
water coming from the Freestyle machine. What actions
do you take to remedy the situation? -
-Solution
Check the nozzle
, 2
Dirty or clogged nozzles are a common cause of off-
tastes and should be inspected first.
A manager notices a team member with loose, long hair
working in the back of house. The manager asks that the
team member's hair be tied back into either pigtails or a
ponytail. This was the correct action for the manager to
take. -
-Solution
TRUE
Hair restraints are required to prevent contamination
and maintain food safety standards.
A team member is working the drive-thru during a busy
lunch rush and runs out of drink cups. Although the
storage racks have several opened boxes of drink cups,
the team member opens a new box of cups that is
beside the storage racks and restocks the station. The
GM explains that the opened boxes should have been
used first to follow FIFO rules. This was the correct
action for the manager to take. -
-Solution
TRUE
FIFO ensures older inventory is used first to prevent
waste and maintain quality.
A team member shows up to work wearing a black t-
shirt with a Zaxby's logo on it and a pair of blue jeans.
The manager allows the team member to work in a non-
