CSDM (Common Service Data Model) | Latest Study Guide & Practice Questions | 2026/2027

CSDM (COMMON SERVICE DATA MODEL)
LATEST UPDATE QUESTIONS AND ANSWERS
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business service - ANSWERS-service type that is published to business
users and it typically underpins one or more business capabilities



"Business Service" classification



cmdb_ci_service



characteristics of a business service - ANSWERS-- one level, not hierarchy

- operational CI

- used for IPC

- consumer or sell focused



technical service - ANSWERS-service type that is published to service
owners and underpins a business or application service



cmdb_ci_service_technical



characteristics of an technical service - ANSWERS-- one level, not hierarchy

- operational CI

- used for IPC

- provider focused, technology provided to business

, CMDB query builder - ANSWERS-build complex infrastructure and service
queries



CSDM domains - ANSWERS-grouping of data model that support activity
w/in SN

CSDM - ANSWERS-standard and shared set of service-related definitions



enable and support true service level reporting within the CMDB
(standardization and modeling)



data model - ANSWERS-CMDB framework that will enable and support
multiple configuration strategies



domains - ANSWERS-foundation, design, manage technical services, and
sell/consume



describe and group objects in the data model based on function



service - ANSWERS-a means of delivering value to customers by facilitating
outcomes customers want to achieve without the ownership of specific costs
and risks



ServiceNow service types (OOB) - ANSWERS-application, business, and
technical



(the interaction, the offering, and the service system)



application service - ANSWERS-service type that is a logical representation
of a deployed application stack