BDC EXAM 2026 QUESTIONS AND
ANSWERS (LATEST) 100% CORRECT
ALREADY GRADED A+
The practice of gaining and maintaining the conversation is... -
ANSWERS-controlling
The practice of maneuvering the conversation so that we arrive at our
desired destination and achieve our objective of an appointment is? -
ANSWERS-directing
The Principle says; We determine what is correct by finding out what
other people think is... - ANSWERS-Social Proof
Never tell a customer what you can't or won't do. Offer a solution! -
ANSWERS-Rule 7
What are the three reasons for calling a customer? - ANSWERS-Thank
Apologize Inform
What are the 5 types of outbound calls - ANSWERS-Seasonal
Promotion
Service Due
Recalls
, SOP
Declined Services
Telling isn't selling - ANSWERS-Rule 6
We learn by trial and error, mostly by error. It is okay to make mistakes
if we learn from them. The only failure is not being more prepared the
next time - ANSWERS-Rule 9
The purpose of BDC is to... - ANSWERS-drive traffic to the dealership
A customer won't do anything unless they see the reason and benefit
in it for them - ANSWERS-Rule 4
What are the 2 primary fears and concerns that may cause the
customer to hesitate? - ANSWERS-Time
Money
In order to make a connection you need... - ANSWERS-context and
empathy
What is the 90/10 rule? - ANSWERS-We do most of our work before ever
asking for the appointment
Never stop speaking with a period. Ask questions to maintain control -
ANSWERS-Rule 1
ANSWERS (LATEST) 100% CORRECT
ALREADY GRADED A+
The practice of gaining and maintaining the conversation is... -
ANSWERS-controlling
The practice of maneuvering the conversation so that we arrive at our
desired destination and achieve our objective of an appointment is? -
ANSWERS-directing
The Principle says; We determine what is correct by finding out what
other people think is... - ANSWERS-Social Proof
Never tell a customer what you can't or won't do. Offer a solution! -
ANSWERS-Rule 7
What are the three reasons for calling a customer? - ANSWERS-Thank
Apologize Inform
What are the 5 types of outbound calls - ANSWERS-Seasonal
Promotion
Service Due
Recalls
, SOP
Declined Services
Telling isn't selling - ANSWERS-Rule 6
We learn by trial and error, mostly by error. It is okay to make mistakes
if we learn from them. The only failure is not being more prepared the
next time - ANSWERS-Rule 9
The purpose of BDC is to... - ANSWERS-drive traffic to the dealership
A customer won't do anything unless they see the reason and benefit
in it for them - ANSWERS-Rule 4
What are the 2 primary fears and concerns that may cause the
customer to hesitate? - ANSWERS-Time
Money
In order to make a connection you need... - ANSWERS-context and
empathy
What is the 90/10 rule? - ANSWERS-We do most of our work before ever
asking for the appointment
Never stop speaking with a period. Ask questions to maintain control -
ANSWERS-Rule 1
