SOUTHWEST AIRLINES PROFESSIONAL COMMUNICATIONS CERTIFICATION QUESTIONS
WITH 100% CORRECT SOLUTIONS | GUARANTEED SUCCESS.
Which of the following is NOT a resource to use when you do not understand the main idea of a reading
assignment? - (answer)Spark Notes
Which of the following is described as the most important way to solidify understanding of a concept
according to the presentation? - (answer)Usage
Which of the following is NOT a question to ask when using context to determine the meaning of an
unfamiliar word? - (answer)Are there any drawings in the text which provide illustrations for the word?
Which of the following is a true statement describing concept mapping? - (answer)It illustrates visual
relationships between terms
Which of the following is NOT a true statement? - (answer)Standardized tests only test low-frequency,
difficult words
In the word "inconceivable," which of the following is the root word? - (answer)Conceive
Which of the following describes circumlocution? - (answer)To describe a single word by using multiple
words which convey the same idea
Which of the following is NOT a way to learn vocabulary terms? - (answer)Googling
Which of the following is NOT a strategy for learning unfamiliar words according to the presentation? -
(answer)Using standardized tests
Which of the following is NOT a way to ensure you are taking effective notes? - (answer)Writing notes
after the event to ensure you pay attention during the lecture
Which type of listening should be used when listening to a poem? - (answer)Appreciative
,SOUTHWEST AIRLINES PROFESSIONAL COMMUNICATIONS CERTIFICATION QUESTIONS
WITH 100% CORRECT SOLUTIONS | GUARANTEED SUCCESS.
A _________ presentation should be used to sell a product. - (answer)Persuasive
In professional communication a ________ is best for a short message. - (answer)Memo
Which term is not part of the four Ps of marketing? - (answer)Publication
All of the following are fields of external communication except: - (answer)Interviews
_________ listening can also be called pseudo listening. - (answer)False
All of the following are parts of a report except: - (answer)introduction
James recently learned he was not promoted because the company wanted a younger person to lead
the group. This is an example of ________ discrimination. - (answer)Age
In _______, the United States passed legislation prohibiting employers to discriminate against a person
based on the grounds of race, religion, gender or ethnicity. - (answer)1964
All of the following are skills of public relations except: - (answer)Selling
Which of the following are the two types of listening? - (answer)Active and passive
Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen how he did on his algebra
test. Stephen answering Joe's question is an example of which of the following? - (answer)Feedback
Chris and Susan are discussing their plans for the football game tomorrow night over the telephone.
Which of the following would the telephone be considered in the scenario? - (answer)Channel
, SOUTHWEST AIRLINES PROFESSIONAL COMMUNICATIONS CERTIFICATION QUESTIONS
WITH 100% CORRECT SOLUTIONS | GUARANTEED SUCCESS.
Which of the following models of communication best describes simultaneous interpersonal
communication? - (answer)Transactional Model
The technique used to influence attitudes toward a product, idea or issue is known as which of the
following? - (answer)Propaganda
Which of the following models of communication can be applied to the communication process which
takes place between humans and machines? - (answer)Interactive Model
Which of the following is the interchange of thoughts, opinions or information by speech, writing or
signs? - (answer)Communication
Tyler and Kimberly are talking about which gift they should buy their parents for their anniversary. Tyler
is not willing to compromise on his gift idea. This is an example of which of the following communication
styles? - (answer)Aggressive
Hannah is giving a presentation to the class about the importance of eating healthy. The rest of the class
are sitting at their desks while she is presenting her topic. Hannah's distance in relation to her
classmates is known as which of the following? - (answer)Proximity
Which of the following involves selecting the appropriate channel of communication for the message
delivery? - (answer)Transmitting
Sasha received a paper from her instructor with marks to correct grammar, spelling and punctuation.
Which of the following describes the marks her instructor used to correct Sasha's paper? -
(answer)Editor's marks
Which of the following describes the strategy of stating the most important information first, followed
by the supporting information? - (answer)Inverted pyramid
Which of the following represents the inscription of information? - (answer)Written Communication
WITH 100% CORRECT SOLUTIONS | GUARANTEED SUCCESS.
Which of the following is NOT a resource to use when you do not understand the main idea of a reading
assignment? - (answer)Spark Notes
Which of the following is described as the most important way to solidify understanding of a concept
according to the presentation? - (answer)Usage
Which of the following is NOT a question to ask when using context to determine the meaning of an
unfamiliar word? - (answer)Are there any drawings in the text which provide illustrations for the word?
Which of the following is a true statement describing concept mapping? - (answer)It illustrates visual
relationships between terms
Which of the following is NOT a true statement? - (answer)Standardized tests only test low-frequency,
difficult words
In the word "inconceivable," which of the following is the root word? - (answer)Conceive
Which of the following describes circumlocution? - (answer)To describe a single word by using multiple
words which convey the same idea
Which of the following is NOT a way to learn vocabulary terms? - (answer)Googling
Which of the following is NOT a strategy for learning unfamiliar words according to the presentation? -
(answer)Using standardized tests
Which of the following is NOT a way to ensure you are taking effective notes? - (answer)Writing notes
after the event to ensure you pay attention during the lecture
Which type of listening should be used when listening to a poem? - (answer)Appreciative
,SOUTHWEST AIRLINES PROFESSIONAL COMMUNICATIONS CERTIFICATION QUESTIONS
WITH 100% CORRECT SOLUTIONS | GUARANTEED SUCCESS.
A _________ presentation should be used to sell a product. - (answer)Persuasive
In professional communication a ________ is best for a short message. - (answer)Memo
Which term is not part of the four Ps of marketing? - (answer)Publication
All of the following are fields of external communication except: - (answer)Interviews
_________ listening can also be called pseudo listening. - (answer)False
All of the following are parts of a report except: - (answer)introduction
James recently learned he was not promoted because the company wanted a younger person to lead
the group. This is an example of ________ discrimination. - (answer)Age
In _______, the United States passed legislation prohibiting employers to discriminate against a person
based on the grounds of race, religion, gender or ethnicity. - (answer)1964
All of the following are skills of public relations except: - (answer)Selling
Which of the following are the two types of listening? - (answer)Active and passive
Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen how he did on his algebra
test. Stephen answering Joe's question is an example of which of the following? - (answer)Feedback
Chris and Susan are discussing their plans for the football game tomorrow night over the telephone.
Which of the following would the telephone be considered in the scenario? - (answer)Channel
, SOUTHWEST AIRLINES PROFESSIONAL COMMUNICATIONS CERTIFICATION QUESTIONS
WITH 100% CORRECT SOLUTIONS | GUARANTEED SUCCESS.
Which of the following models of communication best describes simultaneous interpersonal
communication? - (answer)Transactional Model
The technique used to influence attitudes toward a product, idea or issue is known as which of the
following? - (answer)Propaganda
Which of the following models of communication can be applied to the communication process which
takes place between humans and machines? - (answer)Interactive Model
Which of the following is the interchange of thoughts, opinions or information by speech, writing or
signs? - (answer)Communication
Tyler and Kimberly are talking about which gift they should buy their parents for their anniversary. Tyler
is not willing to compromise on his gift idea. This is an example of which of the following communication
styles? - (answer)Aggressive
Hannah is giving a presentation to the class about the importance of eating healthy. The rest of the class
are sitting at their desks while she is presenting her topic. Hannah's distance in relation to her
classmates is known as which of the following? - (answer)Proximity
Which of the following involves selecting the appropriate channel of communication for the message
delivery? - (answer)Transmitting
Sasha received a paper from her instructor with marks to correct grammar, spelling and punctuation.
Which of the following describes the marks her instructor used to correct Sasha's paper? -
(answer)Editor's marks
Which of the following describes the strategy of stating the most important information first, followed
by the supporting information? - (answer)Inverted pyramid
Which of the following represents the inscription of information? - (answer)Written Communication
