CPHQ CERTIFICATION QUESTIONS WITH CORRECT ANSWERS

CPHQCERTIFICATIONQUESTIONSWITH v v v




CORRECT ANSWERS 2025 v v v




Triple Aim - CORRECT ANSWER -1. Ensure quality of care for individual 2
v v v v v v v v v v v v




v Improve health of the population v v v v




3. Control costs
v v




Critical components of a leadership team - CORRECT ANSWER -
v v v v v v v v v




Understand the concepts of organizations as complex systems, culture, strategic planning, change, inno vation
v v v v v v v v v v v v v




and creativity
v v




IOM definition of healthcare quality - CORRECT ANSWER -
v v v v v v v v




The degree to which health services for individuals and populations increase the likelihood of desired
v v v v v v v v v v v v v v




health outcomes and are consistent with current professional knowledge
v v v v v v v v v




Quality Management definition - CORRECT ANSWER -
v v v v v v




A strategic, integrated management system, which involves all managers and employees and uses quan
v v v v v v v v v v v v v




titative methods to continuously improve an organization's processes to meet and exceed customer ne eds,
v v v v v v v v v v v v v v v




wants and expectations
v v v




IOMs 6 aims for healthcare improvement - CORRECT ANSWER -Safety
v v v v v v v v v




v Effectiveness (avoid overuse and underuse) v v v v




Patient-centeredness - ensure patient values guide all clinical decisions v v v v v v v v




v Timeliness - reduce waits and sometimes harmful delays v v v v v v v




Efficiency - avoiding waste v v v




Equity - v




providing care that does not vary in quality with respect to personal characterisitics, ethnicity, geograp hic
v v v v v v v v v v v v v v v




location or socioeconomic status
v v v v




system definition - CORRECT ANSWER - v v v v v




A regularly interacting or independent group of items forming a unified whole
v v v v v v v v v v v

,Benefits of system thinking - CORRECT ANSWER -
v v v v v v v




Aiding in identifying and understanding the big picture
v v v v v v v




Facilitating the identification of major components
v v v v v




Identifying important relationships and providing proper perspective
v v v v v v




Avoiding excessive attention to a single part
v v v v v v




Allowing for a broad-scope solution
v v v v




Fostering integration v




Providing a basis for redesign v v v v




Healthcare organizations are ... - CORRECT ANSWER -Complex Adaptive Systems (CASs)
v v v v v v v v v v




Making change in one process or dept naturally requires changes in other processes, functions and de pts.
v v v v v v v v v v v v v v v v




Effectiveness is dependent on alignment of parts of the system.
v v v v v v v v v v




InterRelationships (between individuals is a critical component of the model) v v v v v v v v v




Not linear
v




Characteristics of leaders in CASs - CORRECT ANSWER -Value persons and relationships Use
v v v v v v v v v v v v




v loose coupling
v




Complicate or link v v




v Diversify

Make sense v

,Think about the future v v v




v Are collaborative
v




v Listen and learn v v




Are adaptable
v




Offer alternatives v




Characteristics of Leaders in CASs - CORRECT ANSWER -Value persons and relationships
v v v v v v v v v v v




v Use loose coupling
v v




Complicate or link v v




v Diversify

Make sense v




Think about the future v v v




v Are collaborative
v




v Listen and learn v v




Are adaptable
v




Offer alternatives v




Characteristics of Leaders in traditional systems - CORRECT ANSWER -Value positions Use
v v v v v v v v v v v




v tight structuring v




Simplify

Socialize
v




Make decisions v




Do planning based on forecasting
v v v v




v Are controlling, in charge
v v v




Know

Are self-preserving
v




v Repeat the past v v




True or False v v

, The HCQP assists organization leaders and employees in understanding the principles and common fra
v v v v v v v v v v v v v




meworks for healthcare quality strategies. - CORRECT ANSWER -True
v v v v v v v v v




Which evidence based framework model for studying systems is best? - CORRECT ANSWER - Donabedian
v v v v v v v v v v v v v v




Baldrige Performance Excellence v v




Any, as long as the manager uses it to properly recognize, understand and anticipate how the parts of the
v v v v v v v v v v v v v v v v v v




system interact as a whole
v v v v v




Who is the founder of the quality assurance field and the first to describe an approach to assessing qu ality
v v v v v v v v v v v v v v v v v v v




through a systems framework? - CORRECT ANSWER -Avedis Donabedian
v v v v v v v v v




Donabedian's framework - CORRECT ANSWER - v v v v v




Focus on structures (resources available for care delivery) processes (involves the care, how diagnoses and
v v v v v v v v v v v v v v




treated) and outcomes (results of the care, increased satisfaction, decreased morbidity, improved QOL)
v v v v v v v v v v v v v




for patient care evaluation
v v v v




Limitations of the Donabedian framework - CORRECT ANSWER - v v v v v v v v




Very basic and does not sufficiently describe interrelationships
v v v v v v v v




What is a required component of quality performance? - CORRECT ANSWER -Interrelationships
v v v v v v v v v v v




Baldrige Performance Excellence Framework - CORRECT ANSWER -
v v v v v v v




Displays principles of quality management and shows interrelationships among factors relating to struc
v v v v v v v v v v v v




ture, process and outcome
v v v v




6 elements of Baldrige Performance Excellence Framework - CORRECT ANSWER -
v v v v v v v v v v




Important connection between Leadership and Results
v v v v v v




Leadership triad: leadership, strategic planning and customer focus v v v v v v v




Results triad: results, workforce focus and operations focus
v v v v v v v