ESTUDYR
WGU D268 – INTRODUCTION TO COMMUNICATION:
CONNECTING WITH OTHERS – TEST BANK
Chapter 1 – Foundations of Communication
Q1. What is the best definition of communication?
A. The process of speaking to others
B. The process of using symbols to exchange meaning
C. The act of listening carefully
D. The exchange of emails or texts
Answer: B
Rationale: Communication involves encoding, sending, and interpreting symbols to convey
meaning between individuals. It is broader than just speaking or writing.
Q2. Who is the sender in a communication process?
A. The person who interprets the message
B. The person who transmits a message
C. The environment where communication occurs
D. The feedback provider
Answer: B
Rationale: The sender is the originator of the message who encodes ideas and sends them to the
receiver.
Q3. Who is considered the receiver in communication?
A. The person who transmits the message
B. The person who receives the message
C. The message itself
D. The channel used
Answer: B
Rationale: The receiver decodes the message, interpreting the meaning intended by the sender.
Q4. What does the “channel” refer to in communication?
A. The physical environment
B. The medium through which the message is sent
C. The feedback from the receiver
D. The symbols used in the message
Answer: B
Rationale: Channels are the methods or mediums (e.g., phone, email, face-to-face) through
which messages travel.
, ESTUDYR
Q5. Which of the following is an example of synchronous communication?
A. Email
B. Text message
C. Phone call
D. Blog post
Answer: C
Rationale: Synchronous communication occurs in real-time, allowing immediate feedback, such
as a phone call.
Q6. Which is an example of asynchronous communication?
A. Video conference
B. Face-to-face conversation
C. Text message
D. Telephone call
Answer: C
Rationale: Asynchronous communication does not occur in real-time; feedback may be delayed,
like in texts or emails.
Q7. Feedback is:
A. The channel used to send messages
B. The physical environment
C. A response sent back to the sender after receiving the message
D. Any distraction that prevents understanding
Answer: C
Rationale: Feedback is a key component of effective communication and lets the sender know if
the message was understood.
Q8. Which type of interference is caused by language differences or unclear words?
A. Physical interference
B. Semantic interference
C. Psychological interference
D. Physiological interference
Answer: B
Rationale: Semantic interference occurs when the meaning of words or language causes
misunderstanding.
Q9. What is nonverbal communication?
A. Communication using words, spoken or written
B. Communication using symbols, gestures, or body language
C. Written communication only
D. Digital communication only
WGU D268 – INTRODUCTION TO COMMUNICATION:
CONNECTING WITH OTHERS – TEST BANK
Chapter 1 – Foundations of Communication
Q1. What is the best definition of communication?
A. The process of speaking to others
B. The process of using symbols to exchange meaning
C. The act of listening carefully
D. The exchange of emails or texts
Answer: B
Rationale: Communication involves encoding, sending, and interpreting symbols to convey
meaning between individuals. It is broader than just speaking or writing.
Q2. Who is the sender in a communication process?
A. The person who interprets the message
B. The person who transmits a message
C. The environment where communication occurs
D. The feedback provider
Answer: B
Rationale: The sender is the originator of the message who encodes ideas and sends them to the
receiver.
Q3. Who is considered the receiver in communication?
A. The person who transmits the message
B. The person who receives the message
C. The message itself
D. The channel used
Answer: B
Rationale: The receiver decodes the message, interpreting the meaning intended by the sender.
Q4. What does the “channel” refer to in communication?
A. The physical environment
B. The medium through which the message is sent
C. The feedback from the receiver
D. The symbols used in the message
Answer: B
Rationale: Channels are the methods or mediums (e.g., phone, email, face-to-face) through
which messages travel.
, ESTUDYR
Q5. Which of the following is an example of synchronous communication?
A. Email
B. Text message
C. Phone call
D. Blog post
Answer: C
Rationale: Synchronous communication occurs in real-time, allowing immediate feedback, such
as a phone call.
Q6. Which is an example of asynchronous communication?
A. Video conference
B. Face-to-face conversation
C. Text message
D. Telephone call
Answer: C
Rationale: Asynchronous communication does not occur in real-time; feedback may be delayed,
like in texts or emails.
Q7. Feedback is:
A. The channel used to send messages
B. The physical environment
C. A response sent back to the sender after receiving the message
D. Any distraction that prevents understanding
Answer: C
Rationale: Feedback is a key component of effective communication and lets the sender know if
the message was understood.
Q8. Which type of interference is caused by language differences or unclear words?
A. Physical interference
B. Semantic interference
C. Psychological interference
D. Physiological interference
Answer: B
Rationale: Semantic interference occurs when the meaning of words or language causes
misunderstanding.
Q9. What is nonverbal communication?
A. Communication using words, spoken or written
B. Communication using symbols, gestures, or body language
C. Written communication only
D. Digital communication only
