SCM 414 FINAL EXAM PRACTICE QUESTIONS
Which of the following costs are incurred as a result of unsatisfactory quality that is
found before the delivery of a good or service to the customer?
- prevention
- appraisal
- internal failure
- external failure - Answers -internal failure costs
which of the following costs are expended to keep nonconforming goods and services
from being made and reaching the customer?
- prevention
- appraisal
- internal failure
- external failure - Answers -prevention costs
Harlose Suits faced a lot of complaints from customers when its recent batch of goods
was dispatched. The employees at Harlose Suits, hence, had to rework on the returned
items, and in some cases, the company had to even replace the faulty goods. In this
case, the costs incurred by Harlose Suits are an example of ___________.
- prevention costs
- appraisal costs
- internal failure costs
- external failure costs - Answers -external failure costs
A _______ is a basic statistical tool that graphically shows the frequency or number of
observations of a particular value or within a specified group.
- flowchart
- histogram
- fishbone diagram
- scatter plot - Answers -histogram
checksheets are special types of data-collection forms in which the results need
additional processing in order to be interpreted. true or false? - Answers -false
Marin is the manufacturing coordinator of a food and beverage company. Recently,
some of the products were rejected by the quality control department because they
failed to meet the quality standards. Upon inspection, a number of defects were found at
multiple stages of production. Marin wants to identify the defects that have the most
Which of the following costs are incurred as a result of unsatisfactory quality that is
found before the delivery of a good or service to the customer?
- prevention
- appraisal
- internal failure
- external failure - Answers -internal failure costs
which of the following costs are expended to keep nonconforming goods and services
from being made and reaching the customer?
- prevention
- appraisal
- internal failure
- external failure - Answers -prevention costs
Harlose Suits faced a lot of complaints from customers when its recent batch of goods
was dispatched. The employees at Harlose Suits, hence, had to rework on the returned
items, and in some cases, the company had to even replace the faulty goods. In this
case, the costs incurred by Harlose Suits are an example of ___________.
- prevention costs
- appraisal costs
- internal failure costs
- external failure costs - Answers -external failure costs
A _______ is a basic statistical tool that graphically shows the frequency or number of
observations of a particular value or within a specified group.
- flowchart
- histogram
- fishbone diagram
- scatter plot - Answers -histogram
checksheets are special types of data-collection forms in which the results need
additional processing in order to be interpreted. true or false? - Answers -false
Marin is the manufacturing coordinator of a food and beverage company. Recently,
some of the products were rejected by the quality control department because they
failed to meet the quality standards. Upon inspection, a number of defects were found at
multiple stages of production. Marin wants to identify the defects that have the most
