SMTP ARBY'S MANAGER TRAINING
EXAM QUESTIONS AND ANSWERS 100%
PASS
TiP - ANS Talk in Position
ToP - ANS Talk out Position
Arby's Purpose - ANS Inspiring smiles through delicious experiences
Arby's Values - ANS Dream big, Play fair, Work hard, Get it done, Have fun, Make a difference
Arby's Red Hat Service - Manager principles - ANS Fully staffed with friendly people, treat our
team members right, train trust and empower, set the example
Arby's Red Hat Service - Team member principles - ANS friendly, proud, put our guests first,
make it right
4 basics of friendly service - ANS smile, eye contact, greet, and thank
BLAST - ANS believe, listen, apologize, solve, thank
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, **Four Criteria for Success** - ANS Learn business inside and out, people oriented leader,
front line oriented, and get results every step of the way
Bun Toasting Standards TACT - ANS Taste, appearance, color, and temperature
An equipment turn-on schedule is used in order to avoid - ANS Power surge/ high utility cost
The Arby's speed of service standard at the drive thru is ___ seconds at lunch, ____ at dinner,
and _____ seconds for all other service periods the drive thru - ANS 50/60/75 seconds
The holding oven is _____ F - ANS 150
The shake machine may be turned on "wash" _____ minutes before closing - ANS 5
The Ops Checklist is completed at - ANS 10:30am and 4:30pm
When must you wear slicer safety gloves? - ANS When slicing tomatoes. When cleaning,
assembling, and disassembling the slicer
Ann acceptable beef efficiency is between ____ and ____% - ANS 93-95
Roasts can be kept in the cooler for a maximum of _____ hours. - ANS Today + 3 days (or 96
Hours)
What is the service standard at the front counter? - ANS 90 seconds
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
EXAM QUESTIONS AND ANSWERS 100%
PASS
TiP - ANS Talk in Position
ToP - ANS Talk out Position
Arby's Purpose - ANS Inspiring smiles through delicious experiences
Arby's Values - ANS Dream big, Play fair, Work hard, Get it done, Have fun, Make a difference
Arby's Red Hat Service - Manager principles - ANS Fully staffed with friendly people, treat our
team members right, train trust and empower, set the example
Arby's Red Hat Service - Team member principles - ANS friendly, proud, put our guests first,
make it right
4 basics of friendly service - ANS smile, eye contact, greet, and thank
BLAST - ANS believe, listen, apologize, solve, thank
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, **Four Criteria for Success** - ANS Learn business inside and out, people oriented leader,
front line oriented, and get results every step of the way
Bun Toasting Standards TACT - ANS Taste, appearance, color, and temperature
An equipment turn-on schedule is used in order to avoid - ANS Power surge/ high utility cost
The Arby's speed of service standard at the drive thru is ___ seconds at lunch, ____ at dinner,
and _____ seconds for all other service periods the drive thru - ANS 50/60/75 seconds
The holding oven is _____ F - ANS 150
The shake machine may be turned on "wash" _____ minutes before closing - ANS 5
The Ops Checklist is completed at - ANS 10:30am and 4:30pm
When must you wear slicer safety gloves? - ANS When slicing tomatoes. When cleaning,
assembling, and disassembling the slicer
Ann acceptable beef efficiency is between ____ and ____% - ANS 93-95
Roasts can be kept in the cooler for a maximum of _____ hours. - ANS Today + 3 days (or 96
Hours)
What is the service standard at the front counter? - ANS 90 seconds
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
