MPTC Lynnfield Final Review (Communications and Problem Solving Set)

What is Noble Cause corruption when officers intentionally violate ethical standards or laws in pursuit of what they believe are for the greater good. What is explicit bias? occurs when people associate one or more characteristics with negative stereotypes and openly show their discriminatory behavior in the presence of others What is the importance of body language during face-to-face communication body language can account for as or up to 90 percent of any spoken message What officers should not do in their reports Document officers opinions What is the second step in the SERVE model Ethical Considerations How should you communicate with a hearing-impaired victim Use a slower word cadence than normal. Stand in their field of vision, and limit using hand gestures and facial expressions. How should you document someones statements in a police report You should use quotation marks What is an example of a good de-escalation technique Asking, "What can i do?"What is echo probing? Repeating the interviewee's last few words verbatim in order to inspire more detail You are trying to interview Frank, a home invasion victim. The offenders gained access because Frank forgot to lock the front door. Frank is angry and yelling "The Police Are Incompetent!" How can you effectively communicate with Frank? Lowering your voice