VITA Certification Test Questions and Answers |Fall
2025/2026 Update | 100% Correct Latest
Question 1
Which of the following is a violation of the Volunteer Standards of Conduct?
a . Knowingly preparing a false tax return
b . Having a donation/tip jar in the taxpayer waiting area at the site
c . Using taxpayer's personal information to ask for a date
d. All of the above
Correct Answer
d. All of the above
Question 2
Which volunteers must take Volunteer Standards of Conduct training and test?
a . Site Coordinators/Local Coordinators
b. Quality Reviewers and tax return preparers
c . Greeters
d. All VITA/TCE volunteers
Correct Answer
d. All of the above
Page 1 of 32
,Question 3
If a volunteer violates the Volunteer Standards of Conduct, what are the possible consequences?
a . Removal from the VITA/TCE programs
b . Criminal investigation c . Elimination of VITA/TCE grant funds
d . Deactivation of EFIN
e. All of the above
Correct Answer
e. all of the above
Question 4
Bob, an IRS tax law certified volunteer preparer, told the taxpayer that cash income does not need to be reported because
the IRS will never find out. The return was completed without the cash income . Jim, the designated Quality Reviewer,
simply missed this omission and the return was printed, signed, and e-filed. Who has violated the Volunteer Standards of
Conduct?
a. Bob, the IRS tax law certified volunteer preparer
b . Jim, the designated Quality Reviewer
c . Betty, the Site Coordinator
d. No one has violated the Volunteer Standards of Conduct
Correct Answer
a. Bob, the IRS tax law certified volunteer preparer
Page 2 of 32
,Question 5
Heidi, a certified volunteer, is working at the intake station. As part of her duties, she is required to explain to the taxpayer
what they are expected to do today as part of the return preparation process . What should Heidi tell them?
a . Form 13614-C must be completed prior to having the return prepared
b . You will be interviewed by the return preparer and asked additional questions as needed
c. You need to participate in a quality review of your tax return by someone other than the return preparer
d. All of the above
Correct Answer
d. All of the above
Question 6
Volunteers must verify the taxpayer has the following items as soon as possible:
a. Photo identification
b. Social security number documents
c. All income statements, including Forms W-2, 1099-R, etc .
d. All of the above
Correct Answer
d. All of the above
Question 7
True or False: The taxpayer should be informed of their responsibility for the information on the tax return during the
quality review process .
Correct Answer
True
Page 3 of 32
, Question 8
True or False: Volunteers who refuse to use the intake/interview process are violating the Standards of Conduct.
Correct Answer
True
Question 9
True or False: Mary, the Greeter, identifies the taxpayer's tax return requires Advanced IRS tax law certification. Therefore,
the certified tax preparer must be certified to the Advanced level but the Quality Reviewer can be certified to any level,
including Basic .
Correct Answer
False
Question 10
Yes or No: Is having a donation/tip jar in the waiting area at the VITA/TCE site a violation of the Volunteer Standards of
Conduct?
Correct Answer
Yes
Page 4 of 32
2025/2026 Update | 100% Correct Latest
Question 1
Which of the following is a violation of the Volunteer Standards of Conduct?
a . Knowingly preparing a false tax return
b . Having a donation/tip jar in the taxpayer waiting area at the site
c . Using taxpayer's personal information to ask for a date
d. All of the above
Correct Answer
d. All of the above
Question 2
Which volunteers must take Volunteer Standards of Conduct training and test?
a . Site Coordinators/Local Coordinators
b. Quality Reviewers and tax return preparers
c . Greeters
d. All VITA/TCE volunteers
Correct Answer
d. All of the above
Page 1 of 32
,Question 3
If a volunteer violates the Volunteer Standards of Conduct, what are the possible consequences?
a . Removal from the VITA/TCE programs
b . Criminal investigation c . Elimination of VITA/TCE grant funds
d . Deactivation of EFIN
e. All of the above
Correct Answer
e. all of the above
Question 4
Bob, an IRS tax law certified volunteer preparer, told the taxpayer that cash income does not need to be reported because
the IRS will never find out. The return was completed without the cash income . Jim, the designated Quality Reviewer,
simply missed this omission and the return was printed, signed, and e-filed. Who has violated the Volunteer Standards of
Conduct?
a. Bob, the IRS tax law certified volunteer preparer
b . Jim, the designated Quality Reviewer
c . Betty, the Site Coordinator
d. No one has violated the Volunteer Standards of Conduct
Correct Answer
a. Bob, the IRS tax law certified volunteer preparer
Page 2 of 32
,Question 5
Heidi, a certified volunteer, is working at the intake station. As part of her duties, she is required to explain to the taxpayer
what they are expected to do today as part of the return preparation process . What should Heidi tell them?
a . Form 13614-C must be completed prior to having the return prepared
b . You will be interviewed by the return preparer and asked additional questions as needed
c. You need to participate in a quality review of your tax return by someone other than the return preparer
d. All of the above
Correct Answer
d. All of the above
Question 6
Volunteers must verify the taxpayer has the following items as soon as possible:
a. Photo identification
b. Social security number documents
c. All income statements, including Forms W-2, 1099-R, etc .
d. All of the above
Correct Answer
d. All of the above
Question 7
True or False: The taxpayer should be informed of their responsibility for the information on the tax return during the
quality review process .
Correct Answer
True
Page 3 of 32
, Question 8
True or False: Volunteers who refuse to use the intake/interview process are violating the Standards of Conduct.
Correct Answer
True
Question 9
True or False: Mary, the Greeter, identifies the taxpayer's tax return requires Advanced IRS tax law certification. Therefore,
the certified tax preparer must be certified to the Advanced level but the Quality Reviewer can be certified to any level,
including Basic .
Correct Answer
False
Question 10
Yes or No: Is having a donation/tip jar in the waiting area at the VITA/TCE site a violation of the Volunteer Standards of
Conduct?
Correct Answer
Yes
Page 4 of 32
