COMPLETE TEST BANK
Communication in Nursing 10th Edition
by Julia Balzer Riley RN MN AHN-BC REACE CSL
10th Edition
,Table of Contents
Chapter 1: Responsible, Assertive, Caring Communication in Nursing ...................................... 4
Chapter 2: The Client-Nurse Relationship: A Helping Relationship .......................................... 11
Chapter 3: Solving Problems Together ...................................................................................... 18
Chapter 4: Understanding Each Other: Communication and Culture ...................................... 25
Chapter 5: Demonstrating Warmth .......................................................................................... 32
Chapter 6: Showing Respect ..................................................................................................... 39
Chapter 7: Being Genuine ......................................................................................................... 44
Chapter 9: Using Self-Disclosure ............................................................................................... 51
Chapter 10: Being specific ......................................................................................................... 55
Chapter 11: Asking Questions ................................................................................................... 59
Chapter 12: Expressing Opinions .............................................................................................. 63
Chapter 13: Using Humor ......................................................................................................... 66
Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making ................... 69
Chapter 15: Requesting Support ............................................................................................... 73
Chapter 16: Overcoming Evaluation Anxiety ............................................................................ 77
Chapter 17: Working with Feedback ......................................................................................... 81
Chapter 18: Using Relaxation technique ................................................................................... 84
Chapter 19: Incorporating Imagery in Professional Practice and Self-Care .............................. 87
Chapter 20 Incorporating Positive Self-Talk .............................................................................. 91
Chapter 21: Learning to Work Together in Groups ................................................................... 94
Chapter 22: The Changing World of Electronic Communication ............................................ 101
Chapter 23: Learning Confrontation skills............................................................................... 108
Chapter 24: Refusing Unreasonable Requests ........................................................................ 111
Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and
Colleagues ............................................................................................................................... 114
Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and
Colleagues ............................................................................................................................... 118
Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients ............... 122
Chapter 28: Managing Team Conflict Assertively and Responsibly ........................................ 126
,Chapter 29: Communicating at the End-of-Life ...................................................................... 129
Chapter 30: Continuing the Commitment .............................................................................. 133
, Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Multiple Choice
1. Which statement describes the affective aspect of learning effective
communication strategies?
a. “The nurse should use clear, direct statements using objective words.”
b. “The nurse uses body language that is congruent with the verbal message.”
c. “The nurse believes that positive communication strategies build confidence.”
d. “The nurse practices assertive and responsible communication strategies.”
ACCURATE ANSWER: C.
Learning involves three domains: the cognitive aspects (understanding and meaning), affective
aspects (feelings, values, and attitudes), and psychomotor aspects (physical capability).Learning
basic communication skills involves the cognitive domain; building confidence through a belief
in the value and impact of positive communication is the affective domain; and putting skills
into action is the psychomotor domain.DIF: Comprehension REF: p. 13 TOP: Integrated Process:
Communication and Documentation MSC: Psychosocial Integrity
2. The nurse manager asks the staff nurse to work an extra shift. Which response by
the staff nurse is assertive and based on rational beliefs?
a. “I don’t want you upset, so I will work extra.”
b. “Why do I always have to cover extra shifts?”
c. “I am not able to work an extra shift.”
d. “If you can’t find anyone else, I will do it.”
ACCURATE ANSWER: C
Communication in Nursing 10th Edition
by Julia Balzer Riley RN MN AHN-BC REACE CSL
10th Edition
,Table of Contents
Chapter 1: Responsible, Assertive, Caring Communication in Nursing ...................................... 4
Chapter 2: The Client-Nurse Relationship: A Helping Relationship .......................................... 11
Chapter 3: Solving Problems Together ...................................................................................... 18
Chapter 4: Understanding Each Other: Communication and Culture ...................................... 25
Chapter 5: Demonstrating Warmth .......................................................................................... 32
Chapter 6: Showing Respect ..................................................................................................... 39
Chapter 7: Being Genuine ......................................................................................................... 44
Chapter 9: Using Self-Disclosure ............................................................................................... 51
Chapter 10: Being specific ......................................................................................................... 55
Chapter 11: Asking Questions ................................................................................................... 59
Chapter 12: Expressing Opinions .............................................................................................. 63
Chapter 13: Using Humor ......................................................................................................... 66
Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making ................... 69
Chapter 15: Requesting Support ............................................................................................... 73
Chapter 16: Overcoming Evaluation Anxiety ............................................................................ 77
Chapter 17: Working with Feedback ......................................................................................... 81
Chapter 18: Using Relaxation technique ................................................................................... 84
Chapter 19: Incorporating Imagery in Professional Practice and Self-Care .............................. 87
Chapter 20 Incorporating Positive Self-Talk .............................................................................. 91
Chapter 21: Learning to Work Together in Groups ................................................................... 94
Chapter 22: The Changing World of Electronic Communication ............................................ 101
Chapter 23: Learning Confrontation skills............................................................................... 108
Chapter 24: Refusing Unreasonable Requests ........................................................................ 111
Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and
Colleagues ............................................................................................................................... 114
Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and
Colleagues ............................................................................................................................... 118
Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients ............... 122
Chapter 28: Managing Team Conflict Assertively and Responsibly ........................................ 126
,Chapter 29: Communicating at the End-of-Life ...................................................................... 129
Chapter 30: Continuing the Commitment .............................................................................. 133
, Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Multiple Choice
1. Which statement describes the affective aspect of learning effective
communication strategies?
a. “The nurse should use clear, direct statements using objective words.”
b. “The nurse uses body language that is congruent with the verbal message.”
c. “The nurse believes that positive communication strategies build confidence.”
d. “The nurse practices assertive and responsible communication strategies.”
ACCURATE ANSWER: C.
Learning involves three domains: the cognitive aspects (understanding and meaning), affective
aspects (feelings, values, and attitudes), and psychomotor aspects (physical capability).Learning
basic communication skills involves the cognitive domain; building confidence through a belief
in the value and impact of positive communication is the affective domain; and putting skills
into action is the psychomotor domain.DIF: Comprehension REF: p. 13 TOP: Integrated Process:
Communication and Documentation MSC: Psychosocial Integrity
2. The nurse manager asks the staff nurse to work an extra shift. Which response by
the staff nurse is assertive and based on rational beliefs?
a. “I don’t want you upset, so I will work extra.”
b. “Why do I always have to cover extra shifts?”
c. “I am not able to work an extra shift.”
d. “If you can’t find anyone else, I will do it.”
ACCURATE ANSWER: C
