COB 300 Operations Final Exam Study Guide
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Terms in this set (217)
Mission Reason for an organization's existence
Mission Statement States the purpose of the organization
Goals Provide detail and the scope of the mission
,Strategy - A plan for achieving organizational goals
- If goals = destinations, Strategies = roadmaps
Order Qualifiers Characteristics that customers perceive as
minimum standards of acceptability for a product
or service to be considered as a potential for
purchase
Order Winners: Characteristics of an organization's goods or
services that cause it to be perceived as better
than the competition
Core Competency The one thing a company can do better than its
competitors
Environmental Scanning Identifies internal strengths and weaknesses
Identifies external opportunities and threats
, Three basic business strategies: 1) Supply Chain Strategy
2) Sustainability Strategy
3) Global Strategy
Four perspectives of a balanced 1) Customers
scorecard 2) Internal Business Processes
3) Learning
4) Growth
What is the purpose of a balanced - Using this approach, managers develop
scorecard? objectives, metrics, and targets for each objective
and initiatives to achieve objectives, and they
identify links among the various perspectives.
- Results are monitored and used to improve
strategic performance results.
Operations Management The management of systems or processes that
create goods and/or provide services
(Tchommo)
Save
Terms in this set (217)
Mission Reason for an organization's existence
Mission Statement States the purpose of the organization
Goals Provide detail and the scope of the mission
,Strategy - A plan for achieving organizational goals
- If goals = destinations, Strategies = roadmaps
Order Qualifiers Characteristics that customers perceive as
minimum standards of acceptability for a product
or service to be considered as a potential for
purchase
Order Winners: Characteristics of an organization's goods or
services that cause it to be perceived as better
than the competition
Core Competency The one thing a company can do better than its
competitors
Environmental Scanning Identifies internal strengths and weaknesses
Identifies external opportunities and threats
, Three basic business strategies: 1) Supply Chain Strategy
2) Sustainability Strategy
3) Global Strategy
Four perspectives of a balanced 1) Customers
scorecard 2) Internal Business Processes
3) Learning
4) Growth
What is the purpose of a balanced - Using this approach, managers develop
scorecard? objectives, metrics, and targets for each objective
and initiatives to achieve objectives, and they
identify links among the various perspectives.
- Results are monitored and used to improve
strategic performance results.
Operations Management The management of systems or processes that
create goods and/or provide services
