NHA's Certified Medical Administrative
Assistant (CMAA) Pre-Test Questions with
Correct Answers 2026
Which of the following information is included on a patient encounter form?
Care received
Age
Place of employment
Gender - CORRECT ANSWER -Care received
A patient encounter form includes information about the procedures done and diagnoses assigned
by the provider for a patient's visit.
What is the fee that a provider most frequently charges for a service called?
Customary fee
Reduced fee
Allowed fee
Reasonable fee - CORRECT ANSWER -Customary fee
The customary fee is the one most frequently charged for a service. The allowed fee is the
amount the insurance company allows a provider to charge under their contract as a preferred
provider. A reasonable fee is set by Medicare to allow fees to paid in accordance to the type of
service. A reduced fee is when a provider gives a patient a discount.
The appointment scheduling system should reflect the needs of which of the following?
, The insurance company
The staff
The health care provider
The billing department - CORRECT ANSWER -The health care provider
The purpose of records management includes which of the following?
Classifying illnesses
Patient billing
Proof of coding
Risk management - CORRECT ANSWER -Classifying illnesses
If a client does not respond to communication, the medical assistant should do which of the
following?
Ignore the situation
Notify the provider
Write a note in the client's chart
Keep trying - CORRECT ANSWER -Notify the provider
If a client does not respond to communication, withdrawal may be occurring and the provider
should be notified. To keep trying may only cause the client to further withdraw; a note in the
client's chart may be overlooked; and ignoring the situation will not remedy the situation.
What requires standardized electronic data interchange when protected health information is
involved, including standards concerning the protection and security of personal health data?
Title III
Assistant (CMAA) Pre-Test Questions with
Correct Answers 2026
Which of the following information is included on a patient encounter form?
Care received
Age
Place of employment
Gender - CORRECT ANSWER -Care received
A patient encounter form includes information about the procedures done and diagnoses assigned
by the provider for a patient's visit.
What is the fee that a provider most frequently charges for a service called?
Customary fee
Reduced fee
Allowed fee
Reasonable fee - CORRECT ANSWER -Customary fee
The customary fee is the one most frequently charged for a service. The allowed fee is the
amount the insurance company allows a provider to charge under their contract as a preferred
provider. A reasonable fee is set by Medicare to allow fees to paid in accordance to the type of
service. A reduced fee is when a provider gives a patient a discount.
The appointment scheduling system should reflect the needs of which of the following?
, The insurance company
The staff
The health care provider
The billing department - CORRECT ANSWER -The health care provider
The purpose of records management includes which of the following?
Classifying illnesses
Patient billing
Proof of coding
Risk management - CORRECT ANSWER -Classifying illnesses
If a client does not respond to communication, the medical assistant should do which of the
following?
Ignore the situation
Notify the provider
Write a note in the client's chart
Keep trying - CORRECT ANSWER -Notify the provider
If a client does not respond to communication, withdrawal may be occurring and the provider
should be notified. To keep trying may only cause the client to further withdraw; a note in the
client's chart may be overlooked; and ignoring the situation will not remedy the situation.
What requires standardized electronic data interchange when protected health information is
involved, including standards concerning the protection and security of personal health data?
Title III
