K201 lecture chapter 7 Questions and
All Correct Answers 2026 Updated.
Structured processes are adaptive processes that change structure rapidly and readily. - Answer
F
________ are formally defined, standardized processes that involve day-to-day operations. -
Answer Structured processes
Which of the following is an example of a structured process? - Answer customer returns
________ are flexible, informal, and adaptive processes that normally involve strategic and
less structured managerial decisions and activities. - Answer Dynamic processes
Which of the following is an example of a dynamic process? - Answer Nike uses Facebook
and Twitter to generate buzz about its new line of running shoes.
Which of the following is a characteristic of dynamic processes? - Answer They support
strategic and less structured managerial decisions.
Which of the following workgroup processes is related to sales and marketing? - Answer lead
tracking
Which of the following workgroup processes is related to operations? - Answer finished
goods inventory management
Which of the following workgroup processes is related to manufacturing? - Answer capacity
planning and scheduling
Which of the following workgroup processes is related to customer service? - Answer
account tracking
Lilian interviews ten applicants for the position of sales manager in her organization. Based
, manages changes to duplicated data to maintain consistency? - Answer enterprise
information systems
Which of the following statements is true about workgroup information systems? - Answer
They support 10 to 100 users.
________ processes span an organization and support activities in multiple departments. -
Answer Enterprise
Which of the following statements about enterprise information systems is true? - Answer
They are very difficult to change.
Supply chain management is an example of a(n) ________. - Answer inter-enterprise
information system
Which of the following is a characteristic of an inter-enterprise information system? - Answer
Its problem solutions affect multiple organizations.
________ is an example of an inter-enterprise information system. - Answer PRIDE
Both structured processes and dynamic processes are formally defined processes - Answer F
Structured processes are standardized processes that involve day-to-day operations - Answer
T
Dynamic processes support operational activities. - Answer F
Product and brand management is a process concerning the sales and marketing department. -
Answer T
Order tracking and account tracking are business processes concerning the operations
department. - Answer F
The procedures for using workgroup information systems need to be understood only by the
All Correct Answers 2026 Updated.
Structured processes are adaptive processes that change structure rapidly and readily. - Answer
F
________ are formally defined, standardized processes that involve day-to-day operations. -
Answer Structured processes
Which of the following is an example of a structured process? - Answer customer returns
________ are flexible, informal, and adaptive processes that normally involve strategic and
less structured managerial decisions and activities. - Answer Dynamic processes
Which of the following is an example of a dynamic process? - Answer Nike uses Facebook
and Twitter to generate buzz about its new line of running shoes.
Which of the following is a characteristic of dynamic processes? - Answer They support
strategic and less structured managerial decisions.
Which of the following workgroup processes is related to sales and marketing? - Answer lead
tracking
Which of the following workgroup processes is related to operations? - Answer finished
goods inventory management
Which of the following workgroup processes is related to manufacturing? - Answer capacity
planning and scheduling
Which of the following workgroup processes is related to customer service? - Answer
account tracking
Lilian interviews ten applicants for the position of sales manager in her organization. Based
, manages changes to duplicated data to maintain consistency? - Answer enterprise
information systems
Which of the following statements is true about workgroup information systems? - Answer
They support 10 to 100 users.
________ processes span an organization and support activities in multiple departments. -
Answer Enterprise
Which of the following statements about enterprise information systems is true? - Answer
They are very difficult to change.
Supply chain management is an example of a(n) ________. - Answer inter-enterprise
information system
Which of the following is a characteristic of an inter-enterprise information system? - Answer
Its problem solutions affect multiple organizations.
________ is an example of an inter-enterprise information system. - Answer PRIDE
Both structured processes and dynamic processes are formally defined processes - Answer F
Structured processes are standardized processes that involve day-to-day operations - Answer
T
Dynamic processes support operational activities. - Answer F
Product and brand management is a process concerning the sales and marketing department. -
Answer T
Order tracking and account tracking are business processes concerning the operations
department. - Answer F
The procedures for using workgroup information systems need to be understood only by the
