USPS EXAM 421 COMPREHENSIVE EXAM
FULL QUESTIONS AND CORRECT ANSWERS
ALREADY PASSED 2026
◍ M. Answer: Handbook ID for Postal Operations Manual (POM) or
Administrative Support Manual (ASM)
◍ PO. Answer: Handbook ID for Postal Operations Manual (POM)
◍ Publications. Answer: Primarily for public, marketing and mail
guidelines.
◍ Postal Bulletin. Answer: Official source of updates and
amendments to current directives. Can be accessed through
PolicyNet. Biweekly.
◍ Postal Forms. Answer: Can be searched by title or number. Website
also provides links to OPM, GSA, TSH, OSHA, OWCP.
◍ Publication 223. Answer: Information regarding directives and
forms catalog.
◍ #1 Business Goal. Answer: Strengthening customer relationship.
,◍ Value, Exceptional Service, Reliability. Answer: Will increase
revenue, missed opportunity is missed revenue, quality end-to-end
service.
◍ Building Customer Relationship. Answer: Positive attitude,
Listening, Communication, Adapting to change, Knowledge of
products, Soliciting customer feedback.
◍ What the postal service offers. Answer: Better value, presence in
every community, USPS.com, competitive pricing incentives.
◍ Shipping Services. Answer: Priority, Express, Parcel Select, Parcel
Return Service, International Mail
◍ Parcel Select. Answer: Entry points at DDU, SCF, NDC. Optional
hold for pickup. Pricing and volume incentives.
◍ Parcel Return Service. Answer: Consumer return merchandise.
◍ International Mail. Answer: Service to over 180 countries. Includes
FC, GXG, PM, PMEI.
◍ GXG. Answer: Global Express Guaranteed
,◍ Global Express Guaranteed. Answer: 1-3 day delivery. Money-
back guarantee to approximately 180 countries. Up to $100 insurance,
can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
◍ Priority Mail. Answer: 1-3 day delivery. Includes tracking. Up to
$50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs,
max 108" length plus girth. PM subject to Balloon pricing zones 1-4,
Dimensional pricing zones 5-8.
◍ Priority Mail Express. Answer: 1-2 days. Money-back guarantee.
365 days a year. Includes proof of delivery signature (if requested), up
to $100 insurance, delivery by 3:00pm. Delivery by 10:30am,
Sundays, holidays for additional fee. Premier Service of USPS.
◍ Mailing Services. Answer: First Class, Periodicals, Standard,
Package Services
◍ First Class. Answer: Up to 13 oz, 2-3 day delivery.
◍ Periodicals. Answer: Newspapers, magazines, journals, newsletters.
◍ Standard. Answer: Printed matter: Flyers, circulars, advertising,
newsletters, bulletins, catalogs, small packages. Includes general
merchandise such as large/small gifts. Retail only.
, ◍ Media. Answer: Educations materials: Books, film, manuscripts,
CD, DVD
◍ Library. Answer: To/from libraries, schools
◍ Bound Printed Matter. Answer: Permanently bound: catalogs,
phone books. BMEU
◍ Extra Services. Answer: Certified, Insurance, Registered, USPS
Tracking, Signature Confirmation, Return Receipt
◍ Online Services. Answer: Buy stamps, Track and Confirm, COA,
FWD, Holds, schedule redelivery, postage, package pickup, order
supplies.
◍ Click-N-Ship. Answer: Ability to print labels with postage, pay
postage by CC, calculate and compare rates, standardize and store
addresses, find zip codes, purchase insurance.
◍ Employee Engagement Programs. Answer: Identify opportunities.
Business Connect/Customer Connect/Rural Connect
◍ Package Pickup. Answer: Schedule online carrier pickup.
FULL QUESTIONS AND CORRECT ANSWERS
ALREADY PASSED 2026
◍ M. Answer: Handbook ID for Postal Operations Manual (POM) or
Administrative Support Manual (ASM)
◍ PO. Answer: Handbook ID for Postal Operations Manual (POM)
◍ Publications. Answer: Primarily for public, marketing and mail
guidelines.
◍ Postal Bulletin. Answer: Official source of updates and
amendments to current directives. Can be accessed through
PolicyNet. Biweekly.
◍ Postal Forms. Answer: Can be searched by title or number. Website
also provides links to OPM, GSA, TSH, OSHA, OWCP.
◍ Publication 223. Answer: Information regarding directives and
forms catalog.
◍ #1 Business Goal. Answer: Strengthening customer relationship.
,◍ Value, Exceptional Service, Reliability. Answer: Will increase
revenue, missed opportunity is missed revenue, quality end-to-end
service.
◍ Building Customer Relationship. Answer: Positive attitude,
Listening, Communication, Adapting to change, Knowledge of
products, Soliciting customer feedback.
◍ What the postal service offers. Answer: Better value, presence in
every community, USPS.com, competitive pricing incentives.
◍ Shipping Services. Answer: Priority, Express, Parcel Select, Parcel
Return Service, International Mail
◍ Parcel Select. Answer: Entry points at DDU, SCF, NDC. Optional
hold for pickup. Pricing and volume incentives.
◍ Parcel Return Service. Answer: Consumer return merchandise.
◍ International Mail. Answer: Service to over 180 countries. Includes
FC, GXG, PM, PMEI.
◍ GXG. Answer: Global Express Guaranteed
,◍ Global Express Guaranteed. Answer: 1-3 day delivery. Money-
back guarantee to approximately 180 countries. Up to $100 insurance,
can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
◍ Priority Mail. Answer: 1-3 day delivery. Includes tracking. Up to
$50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs,
max 108" length plus girth. PM subject to Balloon pricing zones 1-4,
Dimensional pricing zones 5-8.
◍ Priority Mail Express. Answer: 1-2 days. Money-back guarantee.
365 days a year. Includes proof of delivery signature (if requested), up
to $100 insurance, delivery by 3:00pm. Delivery by 10:30am,
Sundays, holidays for additional fee. Premier Service of USPS.
◍ Mailing Services. Answer: First Class, Periodicals, Standard,
Package Services
◍ First Class. Answer: Up to 13 oz, 2-3 day delivery.
◍ Periodicals. Answer: Newspapers, magazines, journals, newsletters.
◍ Standard. Answer: Printed matter: Flyers, circulars, advertising,
newsletters, bulletins, catalogs, small packages. Includes general
merchandise such as large/small gifts. Retail only.
, ◍ Media. Answer: Educations materials: Books, film, manuscripts,
CD, DVD
◍ Library. Answer: To/from libraries, schools
◍ Bound Printed Matter. Answer: Permanently bound: catalogs,
phone books. BMEU
◍ Extra Services. Answer: Certified, Insurance, Registered, USPS
Tracking, Signature Confirmation, Return Receipt
◍ Online Services. Answer: Buy stamps, Track and Confirm, COA,
FWD, Holds, schedule redelivery, postage, package pickup, order
supplies.
◍ Click-N-Ship. Answer: Ability to print labels with postage, pay
postage by CC, calculate and compare rates, standardize and store
addresses, find zip codes, purchase insurance.
◍ Employee Engagement Programs. Answer: Identify opportunities.
Business Connect/Customer Connect/Rural Connect
◍ Package Pickup. Answer: Schedule online carrier pickup.
