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CMAA – Certified Medical Administrative Assistant NEWEST 2026 ACTUAL EXAM
TEST- COMPLETE REAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS
(VERIFIED ANSWERS) ALREADY GRADED A+ (MOST RECENT!!)
Medical Office Administration (1–15)
1. Which of the following is the first step when a patient calls to schedule an appointment?
A. Collect insurance information
B. Verify patient identity
C. Determine reason for visit
D. Assign a provider
Answer: B
2. What is the main purpose of a patient intake form?
A. Collect clinical notes
B. Gather personal and insurance information
C. Schedule future appointments
D. Record billing codes
Answer: B
3. Which method is most efficient for managing appointments?
A. Walk-in only
B. Paper-only scheduling
C. Electronic scheduling system
D. Verbal reminders only
Answer: C
4. Which task is an administrative responsibility?
A. Drawing blood
B. Sterilizing instruments
C. Updating patient charts
D. Administering injections
Answer: C
2026 2027 GRADED A+
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5. When a patient cancels at the last minute, the medical assistant should:
A. Document the cancellation
B. Ignore it
C. Reschedule without documentation
D. Charge a full fee immediately
Answer: A
6. Which form documents patient allergies and current medications?
A. Health history form
B. Insurance claim
C. Progress note
D. Referral form
Answer: A
7. The “triage” process is used to:
A. Handle billing disputes
B. Prioritize patient care
C. File charts
D. Schedule routine visits
Answer: B
8. A provider requests lab results. The assistant should:
A. Send results via unsecured email
B. Document the request and provide results per HIPAA
C. Only call the patient
D. Ignore the request
Answer: B
9. Walk-in patients should be:
A. Turned away
B. Seen based on urgency
C. Scheduled for next month
D. Only allowed in emergencies
Answer: B
2026 2027 GRADED A+
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10. Which is a responsibility of a medical administrative assistant?
A. Diagnosing illness
B. Filing insurance claims
C. Administering medications
D. Interpreting X-rays
Answer: B
11. An efficient way to reduce patient wait times is:
A. Overbooking appointments
B. Implementing staggered scheduling
C. Ignoring cancellations
D. Not tracking no-shows
Answer: B
12. A patient requests a copy of their medical record. The assistant should:
A. Refuse
B. Provide a copy according to HIPAA guidelines
C. Send it to a family member without consent
D. Destroy the record
Answer: B
13. Which system is used to manage patient billing?
A. EHR
B. EMR
C. Practice management software
D. SOAP notes
Answer: C
14. What is the first action if a patient becomes aggressive in the office?
A. Respond aggressively
B. Notify security or provider
C. Ignore the patient
D. Call insurance
Answer: B
2026 2027 GRADED A+
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15. An electronic health record (EHR) helps:
A. Track appointments only
B. Maintain comprehensive patient history
C. Replace clinical decision-making
D. Avoid HIPAA compliance
Answer: B
Medical Law, Ethics & HIPAA (16–30)
16. Which of the following is considered protected health information (PHI)?
A. Patient’s favorite color
B. Diagnosis and lab results
C. Office address
D. Staff schedules
Answer: B
17. Which federal law protects patient privacy?
A. OSHA
B. HIPAA
C. ADA
D. FDA
Answer: B
18. A medical assistant overhears a conversation about a patient in the hallway. This is:
A. Acceptable
B. A HIPAA violation
C. Recommended practice
D. Mandatory disclosure
Answer: B
19. Informed consent must be:
A. Written or verbal, before treatment
B. Only written
C. Only verbal
D. Optional
Answer: A
2026 2027 GRADED A+
CMAA – Certified Medical Administrative Assistant NEWEST 2026 ACTUAL EXAM
TEST- COMPLETE REAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS
(VERIFIED ANSWERS) ALREADY GRADED A+ (MOST RECENT!!)
Medical Office Administration (1–15)
1. Which of the following is the first step when a patient calls to schedule an appointment?
A. Collect insurance information
B. Verify patient identity
C. Determine reason for visit
D. Assign a provider
Answer: B
2. What is the main purpose of a patient intake form?
A. Collect clinical notes
B. Gather personal and insurance information
C. Schedule future appointments
D. Record billing codes
Answer: B
3. Which method is most efficient for managing appointments?
A. Walk-in only
B. Paper-only scheduling
C. Electronic scheduling system
D. Verbal reminders only
Answer: C
4. Which task is an administrative responsibility?
A. Drawing blood
B. Sterilizing instruments
C. Updating patient charts
D. Administering injections
Answer: C
2026 2027 GRADED A+
,2|Page
5. When a patient cancels at the last minute, the medical assistant should:
A. Document the cancellation
B. Ignore it
C. Reschedule without documentation
D. Charge a full fee immediately
Answer: A
6. Which form documents patient allergies and current medications?
A. Health history form
B. Insurance claim
C. Progress note
D. Referral form
Answer: A
7. The “triage” process is used to:
A. Handle billing disputes
B. Prioritize patient care
C. File charts
D. Schedule routine visits
Answer: B
8. A provider requests lab results. The assistant should:
A. Send results via unsecured email
B. Document the request and provide results per HIPAA
C. Only call the patient
D. Ignore the request
Answer: B
9. Walk-in patients should be:
A. Turned away
B. Seen based on urgency
C. Scheduled for next month
D. Only allowed in emergencies
Answer: B
2026 2027 GRADED A+
,3|Page
10. Which is a responsibility of a medical administrative assistant?
A. Diagnosing illness
B. Filing insurance claims
C. Administering medications
D. Interpreting X-rays
Answer: B
11. An efficient way to reduce patient wait times is:
A. Overbooking appointments
B. Implementing staggered scheduling
C. Ignoring cancellations
D. Not tracking no-shows
Answer: B
12. A patient requests a copy of their medical record. The assistant should:
A. Refuse
B. Provide a copy according to HIPAA guidelines
C. Send it to a family member without consent
D. Destroy the record
Answer: B
13. Which system is used to manage patient billing?
A. EHR
B. EMR
C. Practice management software
D. SOAP notes
Answer: C
14. What is the first action if a patient becomes aggressive in the office?
A. Respond aggressively
B. Notify security or provider
C. Ignore the patient
D. Call insurance
Answer: B
2026 2027 GRADED A+
, 4|Page
15. An electronic health record (EHR) helps:
A. Track appointments only
B. Maintain comprehensive patient history
C. Replace clinical decision-making
D. Avoid HIPAA compliance
Answer: B
Medical Law, Ethics & HIPAA (16–30)
16. Which of the following is considered protected health information (PHI)?
A. Patient’s favorite color
B. Diagnosis and lab results
C. Office address
D. Staff schedules
Answer: B
17. Which federal law protects patient privacy?
A. OSHA
B. HIPAA
C. ADA
D. FDA
Answer: B
18. A medical assistant overhears a conversation about a patient in the hallway. This is:
A. Acceptable
B. A HIPAA violation
C. Recommended practice
D. Mandatory disclosure
Answer: B
19. Informed consent must be:
A. Written or verbal, before treatment
B. Only written
C. Only verbal
D. Optional
Answer: A
2026 2027 GRADED A+
