Smart Serve / Smartserve Certification
Fall 2022 but latest 2026
Maria is slurring her speech, and having difficulty with coordination and balance. Is
she intoxicated? - ✔✔ANSW✔✔..Maybe, but Maria may have a medical condition
that mimics these signs.
If a customer is served to the point of intoxication, when does the server's
responsibility end? - ✔✔ANSW✔✔..When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol consumption? -
✔✔ANSW✔✔..►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
Select all that apply.
Which of the following indicates that an I.D. may have been tampered with? -
✔✔ANSW✔✔..►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
It is important to let your co-workers and manager know if you have given a customer
which rating? - ✔✔ANSW✔✔..Yellow or Red
If the same number of standard drinks is consumed, which guest will most likely
have the lowest BAC? - ✔✔ANSW✔✔..A young, physically fit male.
, Which of the following customers will likely have the lowest BAC after consuming the
same number of Standard Drinks in the same amount of time? - ✔✔ANSW✔✔..A
young, lean man.
The Traffic Light System is a helpful way to: - ✔✔ANSW✔✔..Decide whether to
serve, slow down, or stop service to a customer.
Select all that apply.
Which of the following are illegal under the Liquor Licence and Control Act, 2019? -
✔✔ANSW✔✔..►Allowing guests who smoke to take their drink with them outside
of the licensed area.
►Serving or selling alcohol to an already intoxicated guest.
►Accepting an out-of-province I.D.
Select all that apply.
What does Duty of Care mean? - ✔✔ANSW✔✔..►Servers must not serve a
customer to the point of intoxication.
►Servers must take reasonable, positive steps to protect others from harm.
►Servers must take steps to stop an intoxicated customer from driving.
Select all that apply.
According to the law, you must eject a customer in which of the following situations?
- ✔✔ANSW✔✔..►The customer is on the premises to sell illegal drugs.
►The customer was asked to leave but returns the same day.
►The customer is intent on causing a fight.
Nick is a bouncer at a nightclub. There are currently 190 guests and 10 employees in
the club. How many more guests can he let in? - ✔✔ANSW✔✔..It depends on the
establishment's maximum capacity as listed on its Liquor License.
Ajay is playing trivia with a couple of friends. In three hours, he has had four drinks.
On his way to the washroom he stops to engage in a loud conversation with some
strangers. Which general sign of intoxication is he exhibiting? - ✔✔ANSW✔✔..Loss
of self-control and inhibitions.
Fall 2022 but latest 2026
Maria is slurring her speech, and having difficulty with coordination and balance. Is
she intoxicated? - ✔✔ANSW✔✔..Maybe, but Maria may have a medical condition
that mimics these signs.
If a customer is served to the point of intoxication, when does the server's
responsibility end? - ✔✔ANSW✔✔..When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol consumption? -
✔✔ANSW✔✔..►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
Select all that apply.
Which of the following indicates that an I.D. may have been tampered with? -
✔✔ANSW✔✔..►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
It is important to let your co-workers and manager know if you have given a customer
which rating? - ✔✔ANSW✔✔..Yellow or Red
If the same number of standard drinks is consumed, which guest will most likely
have the lowest BAC? - ✔✔ANSW✔✔..A young, physically fit male.
, Which of the following customers will likely have the lowest BAC after consuming the
same number of Standard Drinks in the same amount of time? - ✔✔ANSW✔✔..A
young, lean man.
The Traffic Light System is a helpful way to: - ✔✔ANSW✔✔..Decide whether to
serve, slow down, or stop service to a customer.
Select all that apply.
Which of the following are illegal under the Liquor Licence and Control Act, 2019? -
✔✔ANSW✔✔..►Allowing guests who smoke to take their drink with them outside
of the licensed area.
►Serving or selling alcohol to an already intoxicated guest.
►Accepting an out-of-province I.D.
Select all that apply.
What does Duty of Care mean? - ✔✔ANSW✔✔..►Servers must not serve a
customer to the point of intoxication.
►Servers must take reasonable, positive steps to protect others from harm.
►Servers must take steps to stop an intoxicated customer from driving.
Select all that apply.
According to the law, you must eject a customer in which of the following situations?
- ✔✔ANSW✔✔..►The customer is on the premises to sell illegal drugs.
►The customer was asked to leave but returns the same day.
►The customer is intent on causing a fight.
Nick is a bouncer at a nightclub. There are currently 190 guests and 10 employees in
the club. How many more guests can he let in? - ✔✔ANSW✔✔..It depends on the
establishment's maximum capacity as listed on its Liquor License.
Ajay is playing trivia with a couple of friends. In three hours, he has had four drinks.
On his way to the washroom he stops to engage in a loud conversation with some
strangers. Which general sign of intoxication is he exhibiting? - ✔✔ANSW✔✔..Loss
of self-control and inhibitions.
