HRT 3500 MIDTERM EXAM CH.1-4 QUESTIONS
The housekeeping manager is having an open-ended discussion with one of the room
attendants and is providing feedback to the room attendant on how to be more efficient
when cleaning a guest room. Which data collection method is the housekeeping
manager utilizing? - Answers -ANSWER: Performance evaluation
The housekeeping manager is budgeting labor expenses for the department. Which tool
should they use? - Answers -Answer: Staffing guide
The valet at an upscale hotel had to have emergency surgery and will be unable to work
for six weeks. The manager of the hotel needs to find someone to fill in for the next six
weeks. Which type of employee should the manager hire? - Answers --CORRECT:
Temporary
On Monday, February 11, the chef observed that one of the prep cooks cut their finger.
Without hesitation, the chef grabbed the first aid kit and attended to the prep cook's
finger. This is an example of which data collection method? - Answers --CORRECT:
Critical incident
A restaurant manager is watching the pastry chef prepare the desserts for dinner
service. The manager is taking detailed notes of the tasks and behaviors of the pastry
chef. Which data collection method is the restaurant manager utilizing? - Answers --
CORRECT: Observation
An administrative assistant a small hotel is constantly being asked to help
housekeeping and follow up on all customer complaints. She is increasingly dissatisfied
with her position. What can her manager do to improve the situation? - Answers --
CORRECT: Review and possibly modify the job design.
Which method of collecting job analysis information is influenced by the Heisenberg
Effect? - Answers --CORRECT: Interviews
A restaurant manager is trying to figure the amount of work output by the chef during a
specific time period. The restaurant manager is trying to determine - Answers --
CORRECT: productivity.
A café owner notices that the dishwasher seems bored performing the same duty over
and over, so the owner switches his responsibility to be a food runner. Which technique
is the café owner using? - Answers -CORRECT: Job rotation
What concept is used in forecasting that describes the highs and lows of business sales
on the basis of seasonal demand for products or services? - Answers -CORRECT:
Seasonality
, Use the data below and a five-week moving average to forecast dinner covers for Week
9 at the local pub.
Week 1—425
Week 2—500
Week 3—525
Week 4—475
Week 5—530
Week 6—500
Week 7—520
Week 8 -500 - Answers -CORRECT: 515
A hotel manager has written this statement that highlights the common functions and
responsibilities of a concierge.
· Meets with guests and provides outstanding customer service to all guests, owners,
and visitors of the hotel.
· Assists guest and owners in a branded, friendly, proactive, and efficient manner with
appropriate follow-up as necessary.
· Builds an extensive knowledge base of local area restaurants, shops, attractions,
transportation options, and the airport. - Answers -ANSWER: The hotel manager has
written a
job summary
A description of where the employee works and the surrounding atmosphere is called
the - Answers -CORRECT: job environment.
A hotel operation is looking to hire guest room attendants. The director of human
resources is summarizing the essential duties, tasks and responsibilities, working
conditions, and activities that are required of a guest room attendant. The director of
human resources is writing a - Answers -job description.
A hotel manager is broadening the duties of the front desk clerk by adding tasks
requiring similar skills and abilities. This is an example of - Answers -job enlargement.
Analyzing the difficulty, frequency, and importance of work activities associated with a
particular job is called - Answers -job analysis.
What is the first step in job analysis? - Answers -Select jobs for analysis.
What are performance standards? - Answers -The required levels of quality in the work
performed
Which data collection method is not useful when analyzing a manager's job? - Answers
-Observation
The housekeeping manager is having an open-ended discussion with one of the room
attendants and is providing feedback to the room attendant on how to be more efficient
when cleaning a guest room. Which data collection method is the housekeeping
manager utilizing? - Answers -ANSWER: Performance evaluation
The housekeeping manager is budgeting labor expenses for the department. Which tool
should they use? - Answers -Answer: Staffing guide
The valet at an upscale hotel had to have emergency surgery and will be unable to work
for six weeks. The manager of the hotel needs to find someone to fill in for the next six
weeks. Which type of employee should the manager hire? - Answers --CORRECT:
Temporary
On Monday, February 11, the chef observed that one of the prep cooks cut their finger.
Without hesitation, the chef grabbed the first aid kit and attended to the prep cook's
finger. This is an example of which data collection method? - Answers --CORRECT:
Critical incident
A restaurant manager is watching the pastry chef prepare the desserts for dinner
service. The manager is taking detailed notes of the tasks and behaviors of the pastry
chef. Which data collection method is the restaurant manager utilizing? - Answers --
CORRECT: Observation
An administrative assistant a small hotel is constantly being asked to help
housekeeping and follow up on all customer complaints. She is increasingly dissatisfied
with her position. What can her manager do to improve the situation? - Answers --
CORRECT: Review and possibly modify the job design.
Which method of collecting job analysis information is influenced by the Heisenberg
Effect? - Answers --CORRECT: Interviews
A restaurant manager is trying to figure the amount of work output by the chef during a
specific time period. The restaurant manager is trying to determine - Answers --
CORRECT: productivity.
A café owner notices that the dishwasher seems bored performing the same duty over
and over, so the owner switches his responsibility to be a food runner. Which technique
is the café owner using? - Answers -CORRECT: Job rotation
What concept is used in forecasting that describes the highs and lows of business sales
on the basis of seasonal demand for products or services? - Answers -CORRECT:
Seasonality
, Use the data below and a five-week moving average to forecast dinner covers for Week
9 at the local pub.
Week 1—425
Week 2—500
Week 3—525
Week 4—475
Week 5—530
Week 6—500
Week 7—520
Week 8 -500 - Answers -CORRECT: 515
A hotel manager has written this statement that highlights the common functions and
responsibilities of a concierge.
· Meets with guests and provides outstanding customer service to all guests, owners,
and visitors of the hotel.
· Assists guest and owners in a branded, friendly, proactive, and efficient manner with
appropriate follow-up as necessary.
· Builds an extensive knowledge base of local area restaurants, shops, attractions,
transportation options, and the airport. - Answers -ANSWER: The hotel manager has
written a
job summary
A description of where the employee works and the surrounding atmosphere is called
the - Answers -CORRECT: job environment.
A hotel operation is looking to hire guest room attendants. The director of human
resources is summarizing the essential duties, tasks and responsibilities, working
conditions, and activities that are required of a guest room attendant. The director of
human resources is writing a - Answers -job description.
A hotel manager is broadening the duties of the front desk clerk by adding tasks
requiring similar skills and abilities. This is an example of - Answers -job enlargement.
Analyzing the difficulty, frequency, and importance of work activities associated with a
particular job is called - Answers -job analysis.
What is the first step in job analysis? - Answers -Select jobs for analysis.
What are performance standards? - Answers -The required levels of quality in the work
performed
Which data collection method is not useful when analyzing a manager's job? - Answers
-Observation
