Description Page Description Page
Adam Frith 12 Staff recruitment 32
Air Quality 21 Stock ordering 30
Amir Shah 28 Sustainability 8, 34
Breakeven 25 Tenders 19
Carbon Neutral 21 Thom contract arrangement 29
Code of Conduct 32 Tonto 20, 23
Concentration rates 30 Tracy Harris 27
Confidentiality 32 Transom & Co 13
Contracted hours 31 Upson College 24
CRM 19 Violetta 35
Crocus 33 Wilder & Daughters 23
Customer entertaining 36 Y4 33
Data (analysis by customer) 23
Digital work programme 20
Dilution rates 30
Dougalls 13
Duty of care 21
Eco-friendly 24
Environment 21
Equality & diversity 32
Franchise pros & cons 9
Franchisee Due Diligence 25
Franchisee fees 10, 33
Franchisee overeaching 36
Franchisee PY performance 14
Franchisee/or rights 10, 26
Franchising issues 34
Franchisor obligations 26
Goodglow 33
Health & Safety 21, 30
Innovation measures 8
Intellectual property 36
Jobscour specs/ capabilities 31
Joy Lyons (née Frith) 12
KPIs & performance 12
Leonora Monk (née Frith) 12
Management team 12
Mason 24
Maria Andreou 12
Mark Linton 28
Nelson 23
Parthiv Shah 12
Plastic ban 21
Product manufacture 30
Product range 20
Quality assurance 21
Rolands 24
Rinko 36
R&D 30
Richard Turnbull 35
Risk assesment 21
Robot Technology 24
Simon Oliver 28
SMART Cleaning 24
Social media marketing 35
Sole trader risk 36
Specialised cleaning 11, 19, 24, 33
Adam Frith 12 Staff recruitment 32
Air Quality 21 Stock ordering 30
Amir Shah 28 Sustainability 8, 34
Breakeven 25 Tenders 19
Carbon Neutral 21 Thom contract arrangement 29
Code of Conduct 32 Tonto 20, 23
Concentration rates 30 Tracy Harris 27
Confidentiality 32 Transom & Co 13
Contracted hours 31 Upson College 24
CRM 19 Violetta 35
Crocus 33 Wilder & Daughters 23
Customer entertaining 36 Y4 33
Data (analysis by customer) 23
Digital work programme 20
Dilution rates 30
Dougalls 13
Duty of care 21
Eco-friendly 24
Environment 21
Equality & diversity 32
Franchise pros & cons 9
Franchisee Due Diligence 25
Franchisee fees 10, 33
Franchisee overeaching 36
Franchisee PY performance 14
Franchisee/or rights 10, 26
Franchising issues 34
Franchisor obligations 26
Goodglow 33
Health & Safety 21, 30
Innovation measures 8
Intellectual property 36
Jobscour specs/ capabilities 31
Joy Lyons (née Frith) 12
KPIs & performance 12
Leonora Monk (née Frith) 12
Management team 12
Mason 24
Maria Andreou 12
Mark Linton 28
Nelson 23
Parthiv Shah 12
Plastic ban 21
Product manufacture 30
Product range 20
Quality assurance 21
Rolands 24
Rinko 36
R&D 30
Richard Turnbull 35
Risk assesment 21
Robot Technology 24
Simon Oliver 28
SMART Cleaning 24
Social media marketing 35
Sole trader risk 36
Specialised cleaning 11, 19, 24, 33
