WGU C215 STUDY GUIDE – FINAL EXAM QUESTIONS WITH CORRECT ANSWERS 2026

WGU C215 STUDY GUIDE – FINAL EXAM
QUESTIONS WITH CORRECT ANSWERS 2026

Total YQuality YManagement Y(TQM) YPhilosophy Y- YCORRECT YANSWERE-1. Ycustomer Yfocus

2. continuous Yimprovement

3. employee Yempowerment

4. use Yof Yquality Ytools

5. product Ydesign

6. process Ymanagement

7. managing Ysupplier Yquality



Process YCapability YIndex Y(Cpk) Y- YCORRECT YANSWER Y-
Basic Yfunction Yof YSix YSigma. YMeasures Ythe Yprocess Ypotential Yand Yperformance Yof Yprocesses.
YThe Yh Yigher Ythe Yrange Yof YCpk, Ythe Yimproved Yis Ythe Yability Yof Ythe Yprocess Yto Ycomplete Yits
Ynecessities.




Six YSigma Y- YCORRECT YANSWER Y-A Ydisciplined, Ydata-
driven Yapproach Yand Ymethodology Yfor Yeliminating Ydefects Y(driving Ytoward Ysix Ystandard
Ydeviations Ybetween Ythe Ymean Yand Ythe Ynearest Yspecification Ylimit) Yin Yany Yprocess Y-
from Ymanufacturing Yto Ytransactional Yand Yfrom Yproduct Yto Yservice.



Design YCapacity Y- YCORRECT YANSWER Y-
The Ytheoretical Ymaximum Youtput Yof Ya Ysystem Yin Ya Ygiven Yperiod Yunder Yideal Yconditions.



Location YAnalysis Y- YCORRECT YANSWER Y-
proximity Yto Ycustomers, Ytransportation, Ysource Yof Ylabor, Ycommunity Yattitude, Yproximity Yto
Ysupplie Yrs, Yand Ymany Yother Yfactors.




The Ytechnique Yfor Ydetermining Ylocation Ydecisions.

,Line YProcesses Y- YCORRECT YANSWER Y-
A Ytype Yof Yprocess Yused Yto Yproduce Ya Ylarge Yvolume Yof Ya Ystandardized Yproduct.



■ Limited Ycustomization Yand Yhigh Yvolume



Batch YProcesses Y- YCORRECT YANSWER Y-
A Ytype Yof Yprocess Yused Yto Yproduce Ya Ysmall Ynumber Yof Yproducts Yin Ygroups Yor Ybatches Ybased
Yon Ycus Ytomer Yorders Yor Yspecifications.




■ High Ycustomization Ymoderate Yvolume



Project YProcesses Y- YCORRECT YANSWER Y-A Ytype Yof Yprocess Yused Yto Ymake Ya Yone-
at-a- Ytime Yproduct Yexactly Yto Ycustomer Yspecifications.



■ Most Ycustom Yand Ylowest Yvolume



Continuous YProcesses Y- YCORRECT YANSWER Y-
A Ytype Yof Yprocess Ythat Yoperates Ycontinually Yto Yproduce Ya Yhigh Yvolume Yof Ya Yfully
Ystandardized Yprod Yuct.




- YNo Ycustomization Yand Yas Yhigh Ya Yvolume Yas Ypossible



Bottleneck Y- YCORRECT YANSWER Y-Longest Ytask Yin Ythe Yprocess.



Flexible YManufacturing YSystem Y(FMS) Y- YCORRECT YANSWER Y-
A Ytype Yof Yautomated Ysystem YthatEcombines Ythe Yflexibility Yof Yintermittent Yoperations Ywith Ythe
Yeffic Yiency Yof Ycontinuous Yoperations.

, Output/Input YControl Y- YCORRECT YANSWERE-
A Ytechnique Yfor Ymonitoring Ythe Yflow Yof Yjobs Ybetween Ywork Ycenters.



Value-Added Y- YCORRECT YANSWER Y-
The Ynet Yincrease Ycreated Yduring Ythe Ytransformation Yof Yinputs Yinto Yfinal Youtputs.



Hybrid YLayouts Y- YCORRECT YANSWER Y-
Layouts Ythat Ycombine Ycharacteristics Yof Yprocess Yand Yproduct Ylayouts.



- Group Ytechnology Ylayouts.

- Cell Ytechnology Ylayouts.

- Grocery Ystores Yuse Yhybrid Ylayouts



Relationship YChart Y(REL) Y- YCORRECT YANSWER Y-
Table Ythat Yreflects Yopinions Yof Ymanagers Ywith Yregard Yto Ythe Yimportance Yof Yhaving Yany Ytwo
Ydepart Yments Yclose Ytogether.




Rectilinear YDistance Y- YCORRECT YANSWER Y-
The Yshortest Ydistance Ybetween Ytwo Ylocations Yusing Ynorth-south Yand Yeast-west Ymovements.



From-To YMatrix Y- YCORRECT YANSWER Y-
Table Ythat Ygives Ythe Ynumber Yof Ytrips Yor Yunits Yof Yproduct Ymoved Ybetween Yany Ypair Yof
Ydepartments.




Block YPlan Y- YCORRECT YANSWER Y-Schematic Yshowing Ythe Yplacement Yof Yresources Yin Ya Yfacility.



Mean YObserved YTimes Y- YCORRECT YANSWER Y-
The Yaverage Yof Ythe Yobservation Ytimes Yfor Yeach Yof Ythe YworkEelements.