BTEC LEVEL 3 BUSINESS FINAL EXAM ACTUAL QUESTIONS
AND SOLUTIONS RATED A+
✔✔Quality control (QC) - ✔✔- How the quality of products and services are controlled
through a series of consistent monitoring processes.
- In house set of procedures to check the quality is as they expect
✔✔Quality assurance (QA) - ✔✔The process of planned checks which can also be
designed as an in-house set of procedures.
✔✔Difference between QC and QA - ✔✔QA is a component of QC procedures. The
difference is that QC aims to locate incidences where quality is sub standard and
requires improvement whereas QA is about maintaining confidence in the processes.
✔✔Benchmarking - ✔✔The process of measuring a standard against what is expected
✔✔Quality circles - ✔✔- A process for involving employees with problem solving and
resolutions
- Can be really effective as it listens to the people most closely related to the issues
✔✔Self checking - ✔✔This method relies on individuals to check they are meeting
service standards set by the business.
✔✔ISO 9000 - ✔✔Provides a framework for quality processes and checks for
consistency of standards across the business
✔✔TQM - ✔✔Designed to involve the whole company in evaluating what works well
and what it needs to improve.
✔✔Staff requirements for efficiency - ✔✔Human resource:
- The types of decisions managers would make about the people they employ involves
identifying skills required for each job and comparing them with existing or potential staff
✔✔Wages/salaries - ✔✔Human resource:
- Businesses have to consider a number of different factors when deciding what pay to
offer a job role e.g.
- The level of education/experience the role requires
- How many hours they're asking the person to work
- Should bonuses be included
✔✔Full time/part time - ✔✔Human resource:
Managers need to make decisions about the arrangements for employing their staff
whether fon a full time or part time basis.
, ✔✔Recruitment process - ✔✔Human resource:
Decisions about:
- Duties that must be fulfilled
- Impact on existing staff
- Essential skills to undertake the work
- Desired skills
- Affordability for the right person for the job
- Availability of the person
✔✔Training requirements - ✔✔Human resource:
Once staff have been recruited they are most likely going to need training to meet the
expectations and efficiency that the business requires.
Each staff member will have different areas of training and different amounts needed
✔✔Premesis - ✔✔Physical resource:
- Buy or rent a premises? depends on financial situation, forecasting, growth, flexibility
requirements
✔✔Equipment required - ✔✔Physical resource:
- Printer, laptop, phone, vehicle, business cards ext.
- Packaging?
big or small there is lots of equipment costs
✔✔Vehicles - ✔✔Physical resource:
- Maintenance, tax, insurance, fuel to operate
✔✔IT hardware and software - ✔✔Physical resource:
- All businesses require some form of dedicated hardware and software to manage their
operations and this will require frequent maintenance and occasional updating.
✔✔Suppliers and cost of equipment - ✔✔Physical resource:
- Sufficient funds need to be readily available to purchase the suppliers in order for the
b8sines to generate revenue
✔✔Sources of finance - ✔✔Financial resource:
- Hire purchase
- Donations
- Overdrafts
- Loans
- Mortgages
- Trade credit
- Share capital
- Leasing
✔✔Start up and running costs - ✔✔Financial resource:
AND SOLUTIONS RATED A+
✔✔Quality control (QC) - ✔✔- How the quality of products and services are controlled
through a series of consistent monitoring processes.
- In house set of procedures to check the quality is as they expect
✔✔Quality assurance (QA) - ✔✔The process of planned checks which can also be
designed as an in-house set of procedures.
✔✔Difference between QC and QA - ✔✔QA is a component of QC procedures. The
difference is that QC aims to locate incidences where quality is sub standard and
requires improvement whereas QA is about maintaining confidence in the processes.
✔✔Benchmarking - ✔✔The process of measuring a standard against what is expected
✔✔Quality circles - ✔✔- A process for involving employees with problem solving and
resolutions
- Can be really effective as it listens to the people most closely related to the issues
✔✔Self checking - ✔✔This method relies on individuals to check they are meeting
service standards set by the business.
✔✔ISO 9000 - ✔✔Provides a framework for quality processes and checks for
consistency of standards across the business
✔✔TQM - ✔✔Designed to involve the whole company in evaluating what works well
and what it needs to improve.
✔✔Staff requirements for efficiency - ✔✔Human resource:
- The types of decisions managers would make about the people they employ involves
identifying skills required for each job and comparing them with existing or potential staff
✔✔Wages/salaries - ✔✔Human resource:
- Businesses have to consider a number of different factors when deciding what pay to
offer a job role e.g.
- The level of education/experience the role requires
- How many hours they're asking the person to work
- Should bonuses be included
✔✔Full time/part time - ✔✔Human resource:
Managers need to make decisions about the arrangements for employing their staff
whether fon a full time or part time basis.
, ✔✔Recruitment process - ✔✔Human resource:
Decisions about:
- Duties that must be fulfilled
- Impact on existing staff
- Essential skills to undertake the work
- Desired skills
- Affordability for the right person for the job
- Availability of the person
✔✔Training requirements - ✔✔Human resource:
Once staff have been recruited they are most likely going to need training to meet the
expectations and efficiency that the business requires.
Each staff member will have different areas of training and different amounts needed
✔✔Premesis - ✔✔Physical resource:
- Buy or rent a premises? depends on financial situation, forecasting, growth, flexibility
requirements
✔✔Equipment required - ✔✔Physical resource:
- Printer, laptop, phone, vehicle, business cards ext.
- Packaging?
big or small there is lots of equipment costs
✔✔Vehicles - ✔✔Physical resource:
- Maintenance, tax, insurance, fuel to operate
✔✔IT hardware and software - ✔✔Physical resource:
- All businesses require some form of dedicated hardware and software to manage their
operations and this will require frequent maintenance and occasional updating.
✔✔Suppliers and cost of equipment - ✔✔Physical resource:
- Sufficient funds need to be readily available to purchase the suppliers in order for the
b8sines to generate revenue
✔✔Sources of finance - ✔✔Financial resource:
- Hire purchase
- Donations
- Overdrafts
- Loans
- Mortgages
- Trade credit
- Share capital
- Leasing
✔✔Start up and running costs - ✔✔Financial resource:
