D433
Talent Acquisition & Development
TASK 2
Passed on the First Attempt.
Western Governors University
, 2
Prompt A.
Step 2: Determine the Performance Gaps
1. Sales managers and representatives lack productive knowledge of coffee sourcing,
sustainability, and industry standards
2. Clients are dissatisfied with poor customer service and weak communication
3. Losing customers to competitors due to insufficient enterprise and delayed responses
4. Employees report higher workloads and disengagement
Rationale
Identifying performance gaps will help pinpoint critical skill deficiencies affecting the
business training efforts that can focus on improving product enterprise and customer
interaction skills. These gaps will lead to better client retention, higher sales, and enhanced
engagement.
Step 4: Identify Training Needs
1. Training should focus on product knowledge leadership development and
customer service.
2. Sales managers need to learn about coffee industry fundamentals, logistics,
sustainability, and ethical practices.
3. customer service training to enhance communication skills, responsiveness, and
problem- solving
4. Leadership development training should include coaching skills, workload management,
and sales training.
Rationale
Targeted training ensures sales managers gain the skills necessary to lead teams
effectively. Enhancing customer service and product knowledge will include increased client
satisfaction and sales. Finally, leadership and workload management training will reduce
employee burnout and improve retention.
Prompt B.
Social Learning
Talent Acquisition & Development
TASK 2
Passed on the First Attempt.
Western Governors University
, 2
Prompt A.
Step 2: Determine the Performance Gaps
1. Sales managers and representatives lack productive knowledge of coffee sourcing,
sustainability, and industry standards
2. Clients are dissatisfied with poor customer service and weak communication
3. Losing customers to competitors due to insufficient enterprise and delayed responses
4. Employees report higher workloads and disengagement
Rationale
Identifying performance gaps will help pinpoint critical skill deficiencies affecting the
business training efforts that can focus on improving product enterprise and customer
interaction skills. These gaps will lead to better client retention, higher sales, and enhanced
engagement.
Step 4: Identify Training Needs
1. Training should focus on product knowledge leadership development and
customer service.
2. Sales managers need to learn about coffee industry fundamentals, logistics,
sustainability, and ethical practices.
3. customer service training to enhance communication skills, responsiveness, and
problem- solving
4. Leadership development training should include coaching skills, workload management,
and sales training.
Rationale
Targeted training ensures sales managers gain the skills necessary to lead teams
effectively. Enhancing customer service and product knowledge will include increased client
satisfaction and sales. Finally, leadership and workload management training will reduce
employee burnout and improve retention.
Prompt B.
Social Learning
