Texas Roadhouse Server Questions
and Answers | Latest Version |
2025/2026 | Correct & Verified
What is the first thing you should do when greeting a table at Texas Roadhouse?
✔✔Welcome the guests warmly and introduce yourself
How do you suggest appetizers to guests?
✔✔Describe popular options and provide personal recommendations
When should you take drink orders?
✔✔Immediately after greeting the table
How do you handle a guest asking for a modification to their meal?
✔✔Politely confirm the request and enter it accurately in the system
What should you do if a guest has a food allergy?
✔✔Notify the kitchen and ensure the order is prepared safely
How do you upsell a signature dish?
✔✔Highlight unique ingredients and flavor profiles to entice the guest
What is the proper way to refill a guest’s drink?
1
,✔✔Ask before refilling and ensure the glass is clean and fresh
When should you check back with the table after serving their food?
✔✔Within a few minutes to ensure satisfaction
How do you respond to a guest complaint about food temperature?
✔✔Apologize and offer a replacement or solution immediately
What should you do if a guest drops silverware on the floor?
✔✔Replace it promptly with clean silverware
How do you explain the steak cooking temperatures to a guest?
✔✔Describe each level from rare to well done and recommend based on preference
What is the proper way to present a check to the table?
✔✔Place it in the check holder and thank the guest for dining
How do you handle a guest asking for a manager?
✔✔Politely notify the manager and remain professional
When should you offer refills on soda or tea?
✔✔As soon as the glass is half full or at guest request
2
,How do you greet a returning guest?
✔✔Welcome them back by name if known and acknowledge their previous visit
What is the proper way to clear plates from the table?
✔✔Remove plates from the right side quietly and without rushing
How should you handle a large party order?
✔✔Take the order systematically, confirm details, and communicate clearly with the kitchen
What is the best way to recommend a side dish?
✔✔Describe popular choices and suggest pairings with the main dish
How do you handle a guest asking for a substitution not on the menu?
✔✔Politely explain options and confirm with the kitchen before accepting
When should you check for drink refills during the meal?
✔✔Before serving entrees and periodically throughout the meal
What is the proper procedure when a guest requests extra napkins?
✔✔Provide them promptly without drawing attention
3
, How do you explain the process for ordering a custom steak?
✔✔Guide the guest through steak cuts, seasoning options, and cooking temperatures
How should you respond if a guest is unhappy with portion size?
✔✔Apologize and offer to add a side or suggest another option
When taking dessert orders, how do you upsell effectively?
✔✔Describe flavors and presentation enticingly
What is the correct way to deliver bread to the table?
✔✔Serve warm rolls with butter in a basket
How do you handle a guest asking for dietary information?
✔✔Provide accurate information and offer suitable menu alternatives
What should you do if a guest spills a drink?
✔✔Clean it up immediately and offer a fresh drink
How do you handle a guest asking for water with lemon?
✔✔Bring fresh water with a slice of lemon promptly
What is the proper way to offer condiments at the table?
4
and Answers | Latest Version |
2025/2026 | Correct & Verified
What is the first thing you should do when greeting a table at Texas Roadhouse?
✔✔Welcome the guests warmly and introduce yourself
How do you suggest appetizers to guests?
✔✔Describe popular options and provide personal recommendations
When should you take drink orders?
✔✔Immediately after greeting the table
How do you handle a guest asking for a modification to their meal?
✔✔Politely confirm the request and enter it accurately in the system
What should you do if a guest has a food allergy?
✔✔Notify the kitchen and ensure the order is prepared safely
How do you upsell a signature dish?
✔✔Highlight unique ingredients and flavor profiles to entice the guest
What is the proper way to refill a guest’s drink?
1
,✔✔Ask before refilling and ensure the glass is clean and fresh
When should you check back with the table after serving their food?
✔✔Within a few minutes to ensure satisfaction
How do you respond to a guest complaint about food temperature?
✔✔Apologize and offer a replacement or solution immediately
What should you do if a guest drops silverware on the floor?
✔✔Replace it promptly with clean silverware
How do you explain the steak cooking temperatures to a guest?
✔✔Describe each level from rare to well done and recommend based on preference
What is the proper way to present a check to the table?
✔✔Place it in the check holder and thank the guest for dining
How do you handle a guest asking for a manager?
✔✔Politely notify the manager and remain professional
When should you offer refills on soda or tea?
✔✔As soon as the glass is half full or at guest request
2
,How do you greet a returning guest?
✔✔Welcome them back by name if known and acknowledge their previous visit
What is the proper way to clear plates from the table?
✔✔Remove plates from the right side quietly and without rushing
How should you handle a large party order?
✔✔Take the order systematically, confirm details, and communicate clearly with the kitchen
What is the best way to recommend a side dish?
✔✔Describe popular choices and suggest pairings with the main dish
How do you handle a guest asking for a substitution not on the menu?
✔✔Politely explain options and confirm with the kitchen before accepting
When should you check for drink refills during the meal?
✔✔Before serving entrees and periodically throughout the meal
What is the proper procedure when a guest requests extra napkins?
✔✔Provide them promptly without drawing attention
3
, How do you explain the process for ordering a custom steak?
✔✔Guide the guest through steak cuts, seasoning options, and cooking temperatures
How should you respond if a guest is unhappy with portion size?
✔✔Apologize and offer to add a side or suggest another option
When taking dessert orders, how do you upsell effectively?
✔✔Describe flavors and presentation enticingly
What is the correct way to deliver bread to the table?
✔✔Serve warm rolls with butter in a basket
How do you handle a guest asking for dietary information?
✔✔Provide accurate information and offer suitable menu alternatives
What should you do if a guest spills a drink?
✔✔Clean it up immediately and offer a fresh drink
How do you handle a guest asking for water with lemon?
✔✔Bring fresh water with a slice of lemon promptly
What is the proper way to offer condiments at the table?
4
