ETC certification Exam Question &
Answers ( Update 2025 )
In order to become a successful emergency
telecommunicator, a combination of the following is
required - CORRECT ANSWERS ✔✔training and
temperament
If a field unit needs a certain type of assistance, it is
usually up to that field unit to locate, notify, and
coordinate the additional resources. True or False? -
CORRECT ANSWERS ✔✔false
The IAED (the academy) enforces its Code of Ethics by
withholding or revoking the certifications of those who fail
to agree to, or uphold, these standards. True or False? -
CORRECT ANSWERS ✔✔true
When faced with an ethical dilemma in the
communication center, the ETC should FIRST: - CORRECT
ANSWERS ✔✔follow established protocol, procedure,
and policy
A procedure that has been highly define, structured, and
placed into a reference system is known as a: - CORRECT
ANSWERS ✔✔protocol
,ETC certification Exam Question &
Answers ( Update 2025 )
In this course, the "three P's" refer to: - CORRECT
ANSWERS ✔✔protocol, procedure, and policy
Wireless internet devices (such as smart phones) connect
to the internet using: - CORRECT ANSWERS ✔✔wi-fi
Cell phone networks are divided into specific areas called
cells, each with its own: - CORRECT ANSWERS
✔✔antenna
Prior to the development of emergency number
technology, either the caller or the operator had to try to
figure out which agency or department emergency calls
should go to, based on the caller's location - CORRECT
ANSWERS ✔✔true
What does the acronym TDD stand for? - CORRECT
ANSWERS ✔✔telecommunications device for the deaf
What does the acronym VoIP stand for? - CORRECT
ANSWERS ✔✔voice over internet protocol
The technology that allows the ETC to take an automatic
number identification (ANI) number and "dip" it into an
, ETC certification Exam Question &
Answers ( Update 2025 )
address database is called: - CORRECT ANSWERS
✔✔ALI (automatic location identification)
What does the acronym CAD stand for? - CORRECT
ANSWERS ✔✔computer-aided dispatch
The total number of emergency calls has increased
dramatically due to wireless technology. True or False? -
CORRECT ANSWERS ✔✔true
In the context of the communication process, the
"medium" is: - CORRECT ANSWERS ✔✔how the
message is conveyed
In the context of the communication process, "noise" can
occur when you are thinking about something else and
essentially blocking out most or all of an incoming
message. True or False? - CORRECT ANSWERS
✔✔true
Diction refers to: - CORRECT ANSWERS ✔✔the choice
of words and phrases used to communicate
Answers ( Update 2025 )
In order to become a successful emergency
telecommunicator, a combination of the following is
required - CORRECT ANSWERS ✔✔training and
temperament
If a field unit needs a certain type of assistance, it is
usually up to that field unit to locate, notify, and
coordinate the additional resources. True or False? -
CORRECT ANSWERS ✔✔false
The IAED (the academy) enforces its Code of Ethics by
withholding or revoking the certifications of those who fail
to agree to, or uphold, these standards. True or False? -
CORRECT ANSWERS ✔✔true
When faced with an ethical dilemma in the
communication center, the ETC should FIRST: - CORRECT
ANSWERS ✔✔follow established protocol, procedure,
and policy
A procedure that has been highly define, structured, and
placed into a reference system is known as a: - CORRECT
ANSWERS ✔✔protocol
,ETC certification Exam Question &
Answers ( Update 2025 )
In this course, the "three P's" refer to: - CORRECT
ANSWERS ✔✔protocol, procedure, and policy
Wireless internet devices (such as smart phones) connect
to the internet using: - CORRECT ANSWERS ✔✔wi-fi
Cell phone networks are divided into specific areas called
cells, each with its own: - CORRECT ANSWERS
✔✔antenna
Prior to the development of emergency number
technology, either the caller or the operator had to try to
figure out which agency or department emergency calls
should go to, based on the caller's location - CORRECT
ANSWERS ✔✔true
What does the acronym TDD stand for? - CORRECT
ANSWERS ✔✔telecommunications device for the deaf
What does the acronym VoIP stand for? - CORRECT
ANSWERS ✔✔voice over internet protocol
The technology that allows the ETC to take an automatic
number identification (ANI) number and "dip" it into an
, ETC certification Exam Question &
Answers ( Update 2025 )
address database is called: - CORRECT ANSWERS
✔✔ALI (automatic location identification)
What does the acronym CAD stand for? - CORRECT
ANSWERS ✔✔computer-aided dispatch
The total number of emergency calls has increased
dramatically due to wireless technology. True or False? -
CORRECT ANSWERS ✔✔true
In the context of the communication process, the
"medium" is: - CORRECT ANSWERS ✔✔how the
message is conveyed
In the context of the communication process, "noise" can
occur when you are thinking about something else and
essentially blocking out most or all of an incoming
message. True or False? - CORRECT ANSWERS
✔✔true
Diction refers to: - CORRECT ANSWERS ✔✔the choice
of words and phrases used to communicate
