OPS/330T - Strategic Operations And Logistics Summative Assessment Questions with
Correct Answers Latest Update 2025/2026
A new business analyst at PlastiPharm, a company that produces medical device plastic bags
for safe storage, handling, and transportation of scientific products, was tasked with developing
a process design document for a company that needed a new bag for their cell culture process
for a new vaccine. The business analyst, being new, looked at the inputs, the outputs, the
process flow, the resources, and the structure of the process. Why was it important for the
business analyst to thoroughly understand each aspect of the process? - Answers
Understanding the process and documenting it accurately created a foundation for the process
and made it more likely to be successful.
During a production audit at PlastiPharm, a client noted that the number of medical device bags
produced during his hour of observation was higher than what was reported for the eight-hour
shift (multiplying the hourly output by eight). Which of these explanations best explains why
there is a difference? - Answers Differing conditions in the clean room can create variances in
the process, which results in lost production and reduces overall shift outputs.
When assessing whether product release deadlines were met during the first three months of
the year, the quality assurance (QA) team noted that they were late 23 percent of the time.
During that time, the team had hired two new specialists. The team immediately assessed their
processes, including that of approving lot records, a required step to ensure that each lot met
product requirements, which then triggered a product release. They found that the new QA
reviewers were slow to make decisions because of lack of experience and knowledge. Which
statement best explains why analyzing the lot record process and identifying the major
constraint for product release was helpful to the QA director so she could take action to
improve? - Answers Identifying the constraint informed the QA director of the need for increased
training for the new specialists.
In the PlastiPharm clean room, where production of the medical device bags occurs, one of the
floor technicians questioned a step in the process and suggested another approach that she
said would shave off some production time. The shift supervisor organized a process review
with all personnel involved and reviewed the process map. Which of the following statements
best explains why expending so much effort was worthwhile? - Answers Reviewing the process
gave everyone a chance to understand the process better, ask questions, and share ideas for
improvement.
Business was booming at PlastiPharm, and the swing shift supervisor needed to hire 60 new
employees on his shift alone to meet production demands. His first hires were two trainers, a
deviation from how the two other shift supervisors were hiring. Which statement best explains
how hiring trainers might lead to an improvement in the process-management culture on the
swing shift? - Answers Training new employees on customer needs and doing the job right the
first time promotes an attitude of continuous improvement that leads to successful production
Correct Answers Latest Update 2025/2026
A new business analyst at PlastiPharm, a company that produces medical device plastic bags
for safe storage, handling, and transportation of scientific products, was tasked with developing
a process design document for a company that needed a new bag for their cell culture process
for a new vaccine. The business analyst, being new, looked at the inputs, the outputs, the
process flow, the resources, and the structure of the process. Why was it important for the
business analyst to thoroughly understand each aspect of the process? - Answers
Understanding the process and documenting it accurately created a foundation for the process
and made it more likely to be successful.
During a production audit at PlastiPharm, a client noted that the number of medical device bags
produced during his hour of observation was higher than what was reported for the eight-hour
shift (multiplying the hourly output by eight). Which of these explanations best explains why
there is a difference? - Answers Differing conditions in the clean room can create variances in
the process, which results in lost production and reduces overall shift outputs.
When assessing whether product release deadlines were met during the first three months of
the year, the quality assurance (QA) team noted that they were late 23 percent of the time.
During that time, the team had hired two new specialists. The team immediately assessed their
processes, including that of approving lot records, a required step to ensure that each lot met
product requirements, which then triggered a product release. They found that the new QA
reviewers were slow to make decisions because of lack of experience and knowledge. Which
statement best explains why analyzing the lot record process and identifying the major
constraint for product release was helpful to the QA director so she could take action to
improve? - Answers Identifying the constraint informed the QA director of the need for increased
training for the new specialists.
In the PlastiPharm clean room, where production of the medical device bags occurs, one of the
floor technicians questioned a step in the process and suggested another approach that she
said would shave off some production time. The shift supervisor organized a process review
with all personnel involved and reviewed the process map. Which of the following statements
best explains why expending so much effort was worthwhile? - Answers Reviewing the process
gave everyone a chance to understand the process better, ask questions, and share ideas for
improvement.
Business was booming at PlastiPharm, and the swing shift supervisor needed to hire 60 new
employees on his shift alone to meet production demands. His first hires were two trainers, a
deviation from how the two other shift supervisors were hiring. Which statement best explains
how hiring trainers might lead to an improvement in the process-management culture on the
swing shift? - Answers Training new employees on customer needs and doing the job right the
first time promotes an attitude of continuous improvement that leads to successful production
