1 | Page
CPXP EXAM STUDY GUIDE 2026
LATEST QUESTIONS WITH 100%
VERIFIED SOLUTIONS.
How did the report of quality measures to CMS begin? - answer -
Hospitals could voluntarily report quality measures starting in
2001- adapting to current state from there
What is HCAHPS - answer -Hospital Consumer Assessment of
Healthcare Providers and System
What are some metrics for outcome of care? - answer -mortality,
readmission, complications, hospital associated infections
Describe "Pay for performance" - answer -provide financial
incentives to hospitals, physicians, and other providers to carry
out improvement and achieve optimal outcomes for patients
,2 | Page
What are some reasons patients may not voice their complaints?
- answer -Don't know where to complain, afraid of retribution, not
worth the trouble
What are the IOM six aims of for quality (established in 2001) -
answer -Safe, time, effective, efficient, equitable, patient-centered
(STEEEP)
What is the IHI triple aim? - answer -improve patient experience,
improve health of populations, reduce per capita cost
Describe health literacy - answer -capacity to obtain, process and
understand basic health information needed to make appropriate
health decisions
What percentage of adults are estimated to have a proficient
health literacy - answer -12 %
,3 | Page
Which year was the American Society for Hospital Risk
Management formed? - answer -1980
What was the original name for the CMS - answer -Health Care
Financing Administration
What is the definition of Culture (Irwin Press) - answer -Culture
exists when its members share values and behaviors that they
take for granted
What is empathy - answer -the ability to understand and share the
feelings of another
What percentage of CMS reimbursement is dependent on patient
satisfaction scores - answer -1%
What are the 4 basic needs that should be met to create an ideal
patient experience - answer -confidence, integrity, pride, passion
, 4 | Page
In which year did hospitals establish patient advocates and
representatives? - answer -1965
In which year did the American hospital association develop
patients bill of rights - answer -1973
What is the RATER scale and when was it developed - answer -
Reliability, Assurance, Tangibles, Empathy, Responsiveness
(early 80s)
What are some of the key concepts of the Planetree model -
answer -Importance of social support, patient/resident education,
healing environment (design- iron curtain)
In which year were Diagnostic Related Groups (DRG) introduced?
- answer -1983
CPXP EXAM STUDY GUIDE 2026
LATEST QUESTIONS WITH 100%
VERIFIED SOLUTIONS.
How did the report of quality measures to CMS begin? - answer -
Hospitals could voluntarily report quality measures starting in
2001- adapting to current state from there
What is HCAHPS - answer -Hospital Consumer Assessment of
Healthcare Providers and System
What are some metrics for outcome of care? - answer -mortality,
readmission, complications, hospital associated infections
Describe "Pay for performance" - answer -provide financial
incentives to hospitals, physicians, and other providers to carry
out improvement and achieve optimal outcomes for patients
,2 | Page
What are some reasons patients may not voice their complaints?
- answer -Don't know where to complain, afraid of retribution, not
worth the trouble
What are the IOM six aims of for quality (established in 2001) -
answer -Safe, time, effective, efficient, equitable, patient-centered
(STEEEP)
What is the IHI triple aim? - answer -improve patient experience,
improve health of populations, reduce per capita cost
Describe health literacy - answer -capacity to obtain, process and
understand basic health information needed to make appropriate
health decisions
What percentage of adults are estimated to have a proficient
health literacy - answer -12 %
,3 | Page
Which year was the American Society for Hospital Risk
Management formed? - answer -1980
What was the original name for the CMS - answer -Health Care
Financing Administration
What is the definition of Culture (Irwin Press) - answer -Culture
exists when its members share values and behaviors that they
take for granted
What is empathy - answer -the ability to understand and share the
feelings of another
What percentage of CMS reimbursement is dependent on patient
satisfaction scores - answer -1%
What are the 4 basic needs that should be met to create an ideal
patient experience - answer -confidence, integrity, pride, passion
, 4 | Page
In which year did hospitals establish patient advocates and
representatives? - answer -1965
In which year did the American hospital association develop
patients bill of rights - answer -1973
What is the RATER scale and when was it developed - answer -
Reliability, Assurance, Tangibles, Empathy, Responsiveness
(early 80s)
What are some of the key concepts of the Planetree model -
answer -Importance of social support, patient/resident education,
healing environment (design- iron curtain)
In which year were Diagnostic Related Groups (DRG) introduced?
- answer -1983
