APCO Telecommunicator Test
The term PSAP stands for Public Safety Access Point - ANS-False, Public Safety
Answering Point
Professionalism is defined by who you are, what you do, and how others perceive you -
ANS-True
Ethics involves an individuals personal, professional, and organizational rules of
conduct - ANS-True
The three primary fields of public safety communications are law enforcement, fire
service, and emergency management - ANS-False, They are Law Enforcement, Fire
Services, and EMS (Emergency Medical Services)
The term vital services defines the primary functions or tasks of public safety
communications systems - ANS-True
Telephone books, maps, and cross reference directories are examples of PSAP
informational resources - ANS-True
A policy is a guide to action and a procedure is a guide to thinking - ANS-False, A policy
is a guide to thinking and a procedure is a guide to action
All non verbal communication requires face to face communication - ANS-False
A question that can't be answered yes or no is an open ended question - ANS-True
Restating a speakers main points in your own words is applying the active listening
technique - ANS-False
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing - ANS-False
An observation is based on assumptions and an inference is based on facts. -
ANS-False, An observation is based on facts and an inference is based on assumptions
Good customer service means treating callers with dilligence, consideration, and
respect - ANS-True
, Emergency calls only come in on emergency lines - ANS-False
Giving legal advice and/or personal opinions is part of a telecommunicators job -
ANS-False
It's okay for a telecommunicator to rely on memory during info gathering - ANS-False
An accurate description of weapons is critical info for response units - ANS-True
The ALI is the calling party's telephone number and the ANI is the calling party's
address and dispatch info. - ANS-False, ALI is location and ANI is number
E911 systems enhance basic 911 systems by automatically providing the callers
telephone number and physical address - ANS-True
Cordless telephones are considered part of the wireless telephone systems -
ANS-False
911 calls are selectively routed to the correct PSAP based on the MSAG - ANS-True
The four basic operational methods for call routing are direct dispatch, call transfer, call
relay, and call referral - ANS-True
PBX pinpoints the exact location of the caller. - ANS-False, usually used in large
building and gives a vague location
Wireless E911 phase one provides the estimated location latitude and longitude of the
calling phone - ANS-False
Hand set based wireless location technology provides a location on GPS satellites -
ANS-True
Emergency VoIP calls may come in over administrative lines - ANS-True
A silent open line call must be considered a potential TTY call until proven otherwise -
ANS-True
Conference-in allows a telecommunicator to communicate directly with the telematics
subscriber reporting the emergency - ANS-True
The term PSAP stands for Public Safety Access Point - ANS-False, Public Safety
Answering Point
Professionalism is defined by who you are, what you do, and how others perceive you -
ANS-True
Ethics involves an individuals personal, professional, and organizational rules of
conduct - ANS-True
The three primary fields of public safety communications are law enforcement, fire
service, and emergency management - ANS-False, They are Law Enforcement, Fire
Services, and EMS (Emergency Medical Services)
The term vital services defines the primary functions or tasks of public safety
communications systems - ANS-True
Telephone books, maps, and cross reference directories are examples of PSAP
informational resources - ANS-True
A policy is a guide to action and a procedure is a guide to thinking - ANS-False, A policy
is a guide to thinking and a procedure is a guide to action
All non verbal communication requires face to face communication - ANS-False
A question that can't be answered yes or no is an open ended question - ANS-True
Restating a speakers main points in your own words is applying the active listening
technique - ANS-False
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing - ANS-False
An observation is based on assumptions and an inference is based on facts. -
ANS-False, An observation is based on facts and an inference is based on assumptions
Good customer service means treating callers with dilligence, consideration, and
respect - ANS-True
, Emergency calls only come in on emergency lines - ANS-False
Giving legal advice and/or personal opinions is part of a telecommunicators job -
ANS-False
It's okay for a telecommunicator to rely on memory during info gathering - ANS-False
An accurate description of weapons is critical info for response units - ANS-True
The ALI is the calling party's telephone number and the ANI is the calling party's
address and dispatch info. - ANS-False, ALI is location and ANI is number
E911 systems enhance basic 911 systems by automatically providing the callers
telephone number and physical address - ANS-True
Cordless telephones are considered part of the wireless telephone systems -
ANS-False
911 calls are selectively routed to the correct PSAP based on the MSAG - ANS-True
The four basic operational methods for call routing are direct dispatch, call transfer, call
relay, and call referral - ANS-True
PBX pinpoints the exact location of the caller. - ANS-False, usually used in large
building and gives a vague location
Wireless E911 phase one provides the estimated location latitude and longitude of the
calling phone - ANS-False
Hand set based wireless location technology provides a location on GPS satellites -
ANS-True
Emergency VoIP calls may come in over administrative lines - ANS-True
A silent open line call must be considered a potential TTY call until proven otherwise -
ANS-True
Conference-in allows a telecommunicator to communicate directly with the telematics
subscriber reporting the emergency - ANS-True
