2 call types ECT Emergency Call Taking
Non emergency SCT Scheduled Call Taking bleep bleep
3 ordering systems PROQA
HCP (Health Care Professional)
MAAT (Medically Authorised Ambulance Transport)
Active Incident Cancellation 1. Name of the caller/person/agency requesting the cancellation
2. The contact number for the person calling
3. The reason/circumstances for the cancellation of the incident
,CAD Shortcut Comments /P - private comment will not send to MDT
/CPR - CPR in progress
/ EMD3 - Review priority, EMD requests CDS to review
/MHCL12 - Suicidal pt alone, warm transfer to MH clinician
/MHCL13 - Suicidal pt alone warm transfer unsuccessful
/AML - address verified by AML
/AML1 - address confirmed with AML data, caller unfamiliar with
Callback Document changes
Call processed out of area MPDS or PROQA - Time Tab in QTime, visual confirmation it's in
, CALL TAKERS OBJECTIVES 1. Receive the call
2. Determine Scene Safety
3. Obtain enough information to triage
4. Create a case
5. Send to dispatch
6. Provide PDIs
7. Provide PAIs
8. Give emotional support
9. Notify other services as required
Comments for dispatch Pt location
Scene safety
Allied services update
Bleeding controlled
Non emergency SCT Scheduled Call Taking bleep bleep
3 ordering systems PROQA
HCP (Health Care Professional)
MAAT (Medically Authorised Ambulance Transport)
Active Incident Cancellation 1. Name of the caller/person/agency requesting the cancellation
2. The contact number for the person calling
3. The reason/circumstances for the cancellation of the incident
,CAD Shortcut Comments /P - private comment will not send to MDT
/CPR - CPR in progress
/ EMD3 - Review priority, EMD requests CDS to review
/MHCL12 - Suicidal pt alone, warm transfer to MH clinician
/MHCL13 - Suicidal pt alone warm transfer unsuccessful
/AML - address verified by AML
/AML1 - address confirmed with AML data, caller unfamiliar with
Callback Document changes
Call processed out of area MPDS or PROQA - Time Tab in QTime, visual confirmation it's in
, CALL TAKERS OBJECTIVES 1. Receive the call
2. Determine Scene Safety
3. Obtain enough information to triage
4. Create a case
5. Send to dispatch
6. Provide PDIs
7. Provide PAIs
8. Give emotional support
9. Notify other services as required
Comments for dispatch Pt location
Scene safety
Allied services update
Bleeding controlled
