Service Management notes

Dit is een samenvatting van volgende papers: - "Service Blueprinting: a practical technique for service innovation" - "Moving the Customer Experience Field Forward: Introducing the TCQ Nomenclature" - "Servitization: or why services managment is relevant for manufacturing environments" - "Problem-solving behaviour of nurses in a lean invironment" - "Understanding customer experience throughout the customer journey" - "The one number you need to grow" - "How to sell services m...

The part of Services Management in English during the International Classroom in the third year. Extensive summary of 23 pages with the lessons + the book. Teachers: Knook & Klamer. Achieved with a 7.

Notes International Classroom l - Service Management Boek: Service Management; an integrated approach Lecture 3 Chapter 5: Designing HR practices that matter for service organizations Chapter 11 People practices that enable delivery

Notes lecture 2 International Classroom - Service management Boek: Service management; an integrated approach Lecture 2: Chapter 17: Managing services across national boundaries H17

Notes International Classroom l - Service management Book: Service Management; an integrated approach College 1: chapter 16 Developing sustainable strategies H16

Lecture 4 notes International Classroom l - Human Resource Management - Service Management Lecture 4: Performance scan H6 p. 184-203 H15 p. 462-469

Notes lecture 3 International Classroom l - Human Resource Management College 3: Performance management Boek: Service Management; an integrated approach H4 (the whole chapter) H18 p. 556-577

Lecture 2 notes International Classroom l - Human Resource Management Book: Service Management; an integrated approach H2 p. 73-91 H5 p. 155-176

Lecture Notes 1 International Classroom l - Human Resource Management Book: Service Management; an integrated approach H9 p. 267 - 284 H12 p 369 - 399

Service management summary, of the international classroom profession. written in english.

Het vak HRM van de International Classroom. bevat hoofdstuk 2 t/m 5, 9, 13, 15 en 18. Geschreven in het Engels.

All weeks and concepts in