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Summary MSO
- Summary • 51 pages • 2021 Popular
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Dit is een samenvatting van volgende papers: 
- "Service Blueprinting: a practical technique for service innovation" 
- "Moving the Customer Experience Field Forward: Introducing the TCQ Nomenclature" 
- "Servitization: or why services managment is relevant for manufacturing environments" 
- "Problem-solving behaviour of nurses in a lean invironment" 
- "Understanding customer experience throughout the customer journey" 
- "The one number you need to grow" 
- "How to sell services m...
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ICR I - Services Management - Written Exam - Cijfer: 7
- Summary • 23 pages • 2021 Popular
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The part of Services Management in English during the International Classroom in the third year. Extensive summary of 23 pages with the lessons + the book. Teachers: Knook & Klamer. Achieved with a 7.
Newest Service Management summaries
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Lecture 3 notes - H5 & H11 - International Classroom I - Service Management - ISBN: 9780273732037
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Notes International Classroom l - Service Management 
Boek: Service Management; an integrated approach 
 
Lecture 3 
Chapter 5: Designing HR practices that matter for service organizations 
Chapter 11 People practices that enable delivery
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Lecture 2 notes International Classroom I - Service Management Service Management, ISBN: 9780273732037
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Notes lecture 2 International Classroom - Service management 
Boek: Service management; an integrated approach 
 
Lecture 2: Chapter 17: Managing services across national boundaries 
 
H17
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College 1 Aantekeningen International Classroom I - Service Management Service Management, ISBN: 9780273732037
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Notes International Classroom l - Service management 
Book: Service Management; an integrated approach 
 
College 1: chapter 16 Developing sustainable strategies 
 
H16
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Lecture 4 Notes International Classroom I - Human Resource Management Service Management, ISBN: 9780273732037
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Lecture 4 notes International Classroom l - Human Resource Management - Service Management 
Lecture 4: Performance scan 
 
H6 p. 184-203 
H15 p. 462-469
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Lecture 3 notes International Classroom I - Human Resource Management Service Management, ISBN: 9780273732037
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Notes lecture 3 International Classroom l - Human Resource Management 
College 3: Performance management 
 
Boek: Service Management; an integrated approach 
 
H4 (the whole chapter) 
H18 p. 556-577
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Lecture 2 notes H2 & H5 International Classroom I - Human Resource Management Service Management, ISBN: 9780273732037
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Lecture 2 notes International Classroom l - Human Resource Management 
Book: Service Management; an integrated approach 
 
H2 p. 73-91 
H5 p. 155-176
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Notes Lecture 1 International Classroom I - Human Resource Management Service Management, ISBN: 9780273732037
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Lecture Notes 1 International Classroom l - Human Resource Management 
Book: Service Management; an integrated approach 
 
H9 p. 267 - 284 
H12 p 369 - 399
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Samenvatting Service Management, international classroom
- Summary • 27 pages • 2021 New
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Service management summary, of the international classroom profession. written in english.
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samenvatting HRM, international classroom
- Summary • 41 pages • 2021 New
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Het vak HRM van de International Classroom. bevat hoofdstuk 2 t/m 5, 9, 13, 15 en 18. Geschreven in het Engels.
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