Georetailer.com
The areas that will be covered in this presentation are:
o m
s . c
1. Business goals
o t e
2.
3.
Current management challenges
s s
Chart illustrating employee feedback results n
n e
si
4. Proposals to solve the current management challenges
5. Recommendations
bu
ec
bt
© BTEC Business Notes | btecbusinessnotes.com
FOR EXCLUSIVE USE OF PURCHASER ONLY
, Speaker Notes for Slide 1
o m
Georetailer.com is an e-commerce store that sells a wide range of products such as home, beauty and
. c
electronics. They operate out of three fulfillment centres, where products are stored, picked, packed,
s
o t e
dispatched and where returns are handled, a head office where 20 permanent full-time employees work
on updating the website and running the customer care line. Whilst there are systems in place to ensure
s s n
effective operations, such as the point-based system and rating scale appraisals in the fulfillment centres
to the feedback surveys in the head office, the attitudes of management to the employees of the business
n e
has caused poor business performance along with poor employee feedback results.
u si
This presentation aims to cover 5 key sections: the business goals, the current management challenges
c b
faced by management with their impact, a chart on visualising the poor employee feedback results, a set
bte
of proposals to solve the challenges, aiming to positively impact the business goals and some
recommendations to ensure that the proposals are implemented successfully. We will also focus on how
the challenges faced by the management of Georetailer.com are negatively impacting the net profit margin
and the business goal to achieve a margin of 5%, with the proposals suggested to improve this figure.
© BTEC Business Notes | btecbusinessnotes.com
FOR EXCLUSIVE USE OF PURCHASER ONLY
The areas that will be covered in this presentation are:
o m
s . c
1. Business goals
o t e
2.
3.
Current management challenges
s s
Chart illustrating employee feedback results n
n e
si
4. Proposals to solve the current management challenges
5. Recommendations
bu
ec
bt
© BTEC Business Notes | btecbusinessnotes.com
FOR EXCLUSIVE USE OF PURCHASER ONLY
, Speaker Notes for Slide 1
o m
Georetailer.com is an e-commerce store that sells a wide range of products such as home, beauty and
. c
electronics. They operate out of three fulfillment centres, where products are stored, picked, packed,
s
o t e
dispatched and where returns are handled, a head office where 20 permanent full-time employees work
on updating the website and running the customer care line. Whilst there are systems in place to ensure
s s n
effective operations, such as the point-based system and rating scale appraisals in the fulfillment centres
to the feedback surveys in the head office, the attitudes of management to the employees of the business
n e
has caused poor business performance along with poor employee feedback results.
u si
This presentation aims to cover 5 key sections: the business goals, the current management challenges
c b
faced by management with their impact, a chart on visualising the poor employee feedback results, a set
bte
of proposals to solve the challenges, aiming to positively impact the business goals and some
recommendations to ensure that the proposals are implemented successfully. We will also focus on how
the challenges faced by the management of Georetailer.com are negatively impacting the net profit margin
and the business goal to achieve a margin of 5%, with the proposals suggested to improve this figure.
© BTEC Business Notes | btecbusinessnotes.com
FOR EXCLUSIVE USE OF PURCHASER ONLY
