EMPLOYEE TRAINING AND
DEVELOPMENT: REASONS,
BENEFITS AND COSTS
Nesrine Bachali
ARK [Company address]
, Introduction
Vodafone is the world's largest telecommunications company, having significant operations
in Europe, Africa, Asia, the Middle East, and the United States. The company's values are
centred on employee development since they recognise that this has a significant impact on
the customer experience and the company's overall success. "Providing our employees with
'opportunity to develop' is a vital aspect of our people experience," according to Vodafone's
statement. (2019, Vodafone). In 2018, Vodafone UK training centres trained over 17 000
people on topics such as leadership development for aspiring managers and advanced sales
skills for front-line staff. This report investigates the training and development practises at
Vodafone and examines the planning as well as the delivery of the training programmes
offered by the company. This information is then used to evaluate these processes’
contribution to the success of Vodafone.
Training & Development
Training is the process of teaching or developing skills, knowledge, in oneself or others that
are related to specific valuable qualities. The purpose of training is to increase potential,
ability, efficiency, and performance. The primary goal of staff training is to improve customer
service in the hopes of increasing customer satisfaction. There are two types of training such
as internal and external. These both include on and off the job training services such as
workshops, conferences, seminars, as well as coaching, peer training, and shadowing.
Vodafone has a training programme in place for all new workers to expose them to the
company's rules, policies, and processes, as well as to provide them with the necessary
skills to do their jobs properly. This style of training typically consists of both formal group
classroom courses and one-on-one sessions with the manager.
Development is a continuous, systematic process. It is now limited to a certain task or skill,
but it still tries to improve an individual's mentality and attitude, as well as their personal and
professional development. Further training, which can help individuals get better at their
jobs, or even preparation for a new job role, are examples of development. This procedure
can assist employees in rising through the ranks of the firm and attaining high-level jobs.
P1 & M1: Explain and assess the reasons for training in a selected business
Vodafone intends to keep delivering value to its customers and shareholders. The
organisation is always working to develop by implementing innovative techniques. This is
reflected in their goals, which are as follows:
Speed - the business is focused on providing speedy service to all consumers as well
as quickly adapting to new technology advancements. This not only improves
customer satisfaction, but it also improves Vodafone's competitiveness.
Simplicity - Vodafone aims to make life easier for all of its stakeholders, including
customers, workers, and partners. The firm becomes more efficient and everyone's
lives are made simpler by increasing efficiency.
Trust - the business is dependable and open about its activities. They make available
to the public annual reports on the company's performance. This contributes to the
development of trust among all parties.
Vodafone's training programmes are connected with the company's objectives to ensure that
the staff has the necessary skills and knowledge to achieve those objectives.
Employees must be future-focused and adapt their abilities in today's fast-paced market and
quick development of new technology. This is especially true for a corporation that provides
DEVELOPMENT: REASONS,
BENEFITS AND COSTS
Nesrine Bachali
ARK [Company address]
, Introduction
Vodafone is the world's largest telecommunications company, having significant operations
in Europe, Africa, Asia, the Middle East, and the United States. The company's values are
centred on employee development since they recognise that this has a significant impact on
the customer experience and the company's overall success. "Providing our employees with
'opportunity to develop' is a vital aspect of our people experience," according to Vodafone's
statement. (2019, Vodafone). In 2018, Vodafone UK training centres trained over 17 000
people on topics such as leadership development for aspiring managers and advanced sales
skills for front-line staff. This report investigates the training and development practises at
Vodafone and examines the planning as well as the delivery of the training programmes
offered by the company. This information is then used to evaluate these processes’
contribution to the success of Vodafone.
Training & Development
Training is the process of teaching or developing skills, knowledge, in oneself or others that
are related to specific valuable qualities. The purpose of training is to increase potential,
ability, efficiency, and performance. The primary goal of staff training is to improve customer
service in the hopes of increasing customer satisfaction. There are two types of training such
as internal and external. These both include on and off the job training services such as
workshops, conferences, seminars, as well as coaching, peer training, and shadowing.
Vodafone has a training programme in place for all new workers to expose them to the
company's rules, policies, and processes, as well as to provide them with the necessary
skills to do their jobs properly. This style of training typically consists of both formal group
classroom courses and one-on-one sessions with the manager.
Development is a continuous, systematic process. It is now limited to a certain task or skill,
but it still tries to improve an individual's mentality and attitude, as well as their personal and
professional development. Further training, which can help individuals get better at their
jobs, or even preparation for a new job role, are examples of development. This procedure
can assist employees in rising through the ranks of the firm and attaining high-level jobs.
P1 & M1: Explain and assess the reasons for training in a selected business
Vodafone intends to keep delivering value to its customers and shareholders. The
organisation is always working to develop by implementing innovative techniques. This is
reflected in their goals, which are as follows:
Speed - the business is focused on providing speedy service to all consumers as well
as quickly adapting to new technology advancements. This not only improves
customer satisfaction, but it also improves Vodafone's competitiveness.
Simplicity - Vodafone aims to make life easier for all of its stakeholders, including
customers, workers, and partners. The firm becomes more efficient and everyone's
lives are made simpler by increasing efficiency.
Trust - the business is dependable and open about its activities. They make available
to the public annual reports on the company's performance. This contributes to the
development of trust among all parties.
Vodafone's training programmes are connected with the company's objectives to ensure that
the staff has the necessary skills and knowledge to achieve those objectives.
Employees must be future-focused and adapt their abilities in today's fast-paced market and
quick development of new technology. This is especially true for a corporation that provides
