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P1, P2, M1 - Preparing for Employment

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BTEC Extended Diploma Level 3 Travel and Tourism - Unit 6 - Preparing for Employment in Travel and Tourism P1, P2, M1 For P1, learners must describe career opportunities for a minimum of three component industries in the travel and tourism sector, for example travel agents, UK tour operations, airlines, cruising and visitor attractions. The evidence could be presented in the form of a careers leaflet, display or oral presentation, with clear identification of career opportunities through promotion and progression routes. P1 is about careers within each of the industries, not just one job role, enabling learners to show how careers are built up over time, taking advantage of opportunities for promotion and progression from one job or company to another. While research can be carried out in groups, the evidence presented must be individually produced. Detailed observation records must be completed to support presentations, showing how learners have individually met criteria. For P2, a fact file or information sheet could be devised to then describe two specific jobs in detail. This should be a comprehensive description, giving the job title, role, main duties and responsibilities, entry requirements and progression opportunities covering the full range. Learners could design their own job descriptions and person specifications, but must not present as evidence copies that have been provided by travel and tourism organisations. Specific factors affecting those jobs, such as seasonality, must be clearly indicated. The two jobs selected could be within the same or different component industries and these could be the ones selected for P1. It is recommended that in terms of career development, it would be useful for learners to select two jobs that are of personal interest to them and that they might aspire to in the future.M1 follows on naturally from P2, requiring learners to make a comparison of two jobs of their choice, including duties and responsibilities, entry requirements and opportunities for promotion and progression. Learners should clearly state how and why the two jobs are different and how they are similar. It is recommended that learners should select jobs that they aspire to.

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Uploaded on
March 17, 2017
Number of pages
4
Written in
2016/2017
Type
Other
Person
Unknown

Subjects

  • p2
  • m1 for p1

Content preview

Air Cabin Crew Hotel Receptionist Marketing Officer
Job Role: Job Role: Job role:

The role of an air cabin crew member is to Your role includes welcoming guests to the You will be responsible for marketing strate-
provide excellent customer service to pas- hotel, making reservations for them and at- gies and activities within the company. You
sengers while ensuring their comfort and tending to their other needs that are instrumen- will oversee the marketing department and
safety throughout the flight. You will be tal to their comfort during their stay. provide direction and feedback on major pro-
trained to deal with security and emer- jects.
You need to ensure that the guests experience
gency situations which may arise and can Your duties include assisting interviewing,
maximum comfort and satisfaction at the hotel.
administer first aid to passengers. hiring and training of key material staff mem-
You must present a good image of the hotel
You will make sure that all emergency and leave e lasting impressions in the minds of bers, analysing market trends, competitor of-
equipment is in working order prior to visitors. ferings, demographics and other information
take off and there are no supplies. Your that affects marketing strategies. You will
You must maintain high level of professional-
role will be to help passengers to board Entry requirements:
ism in dealing with guests. You have to be
the plane and give a demonstration of
smartly and neatly dressed always and should
safety procedures and equipment. • Experience in marketing
be able to know of the hotel`s facilities.
• Understanding of Business Practices
Entry requirements:
Entry requirements: • Leadership skills
• At least 19 years old • Managerial skills
• Excellent communication and customer
• Physically fit to undertake flying du- • Multi-tasking
service skills
ties • Communication skills
• Height between 1.6 and 1.89
• Ability to multi-task
• Computer Proficiency
• Good crisis management skills
• Visual activity of 6/9 • In-Depth Research and Analysis
• Good interpersonal skills
• Fluent in spoken and written English • Financial Knowledge
• Must be orderly
• EU passport holder • Degree in Marketing or Business Studies
• Speaking a second language could be ad-
• Successful experience within a cus-
vantage Progression opportunities:
tomer service environment
Progression opportunities:
You may progress to marketing manager posi-
Progression opportunities:
You may progress to administrator, secretary, tion.
You may progress to air cabin crew supervisor, customer services manager or prac-
manager position. tice manager position.

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