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  2. PEARSON
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  4. Unit 4 - Customer Service in Travel and Tourism

Unit 4 Customer Service in Travel and Tourism

PEARSON (PEARSON)

Here are the best resources to pass Unit 4 Customer Service in Travel and Tourism. Find Unit 4 Customer Service in Travel and Tourism study guides, notes, assignments, and much more.

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Mandatory Units

  • Package deal

    Mandatory Units

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    4
    October 2024
  • Unit 1, Unit 2, Unit 3 and Unit 4 are mandatory units. This includes the whole unit and is marked internally as a Distinction and was then EVed at the same grade.
  • francescamackenzie
    £35.99 More Info
Telephone conversation plannings for the needs of a customer

  • Summary

    Telephone conversation plannings for the needs of a customer

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    3
    September 2022
    2021/2022
  • Document includes the customers needs to change their seats on their flight. Different prices and flight seat classes according to what possible questions the customer may ask
  • Rhirhi5773
    £7.99 More Info
Letter reply to a customers complaint

  • Summary

    Letter reply to a customers complaint

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    2
    September 2022
    2021/2022
  • The letter concerns an apology from a customer service agent. The letter includes how the organisation will make up for the issues the customer faced.
  • Rhirhi5773
    £7.99 More Info
Face-to-face dealing with needs of a customer and their needs

  • Summary

    Face-to-face dealing with needs of a customer and their needs

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    7
    September 2022
    2021/2022
  • Looks into what accommodation, transportation, attractions and travel dates would be suitable and the prices of these needs.
  • Rhirhi5773
    £7.99 More Info
D1 - Making recommendations to tourism organisations on how they can improve their customer servicce

  • Summary

    D1 - Making recommendations to tourism organisations on how they can improve their customer servicce

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    2
    September 2022
    2021/2022
  • Goes into detail on how an organisation can improve their customer service skills according to different needs and how they could have been met.
  • Rhirhi5773
    £7.99 More Info
M 1 - Assess how customer service provision meets specific needs in tourism organisations

  • Summary

    M 1 - Assess how customer service provision meets specific needs in tourism organisations

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    1
    4
    September 2022
    2021/2022
  • Goes into detail concerning the different needs of customers and how organisations assess them
  • Rhirhi5773
    £7.99 More Info
P3 - Know the customer service skills required to meet customer service needs

  • Summary

    P3 - Know the customer service skills required to meet customer service needs

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    8
    September 2022
    2021/2022
  • Goes into detail about what employees need to know in order to keep customers happy. Such as communication skills, building rapport, how to listen to customers, meeting their needs and so on.
  • Rhirhi5773
    £7.99 More Info
P2 - Describe customer service provision in travel and tourism organisations to meet the individuals needs of different types of customers

  • Summary

    P2 - Describe customer service provision in travel and tourism organisations to meet the individuals needs of different types of customers

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    4
    September 2022
    2021/2022
  • Goes into detail on how different organisations use different customer service skills to keep customers happy concerning their needs and wants.
  • Rhirhi5773
    £7.99 More Info
P1 - Importance of customer service to an organisation

  • Summary

    P1 - Importance of customer service to an organisation

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    15
    September 2022
    2021/2022
  • Goes into detail concerning how organisations need good customer service and how it is important to them and to the customer and employee.
  • Rhirhi5773
    £7.99 More Info
P1, P2, P3, M1 and D1

  • Essay

    P1, P2, P3, M1 and D1

  • 3.0
    (1)
    3.0
    3
    9
    November 2021
    2014/2015
    A
  • how customer service provision meets specific customer needs in travel and tourism organisations, Explain the importance of providing excellent customer service in travel and tourism organisations.
  • marco321
    £6.69 More Info
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