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  2. PEARSON
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  4. Unit 4 - Customer Service in Travel and Tourism

Unit 4 Customer Service in Travel and Tourism

PEARSON (PEARSON)

Here are the best resources to pass Unit 4 Customer Service in Travel and Tourism. Find Unit 4 Customer Service in Travel and Tourism study guides, notes, assignments, and much more.

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Mandatory Units

  • Mandatory Units

  • Package deal • 4 items • 2024
  • Unit 1, Unit 2, Unit 3 and Unit 4 are mandatory units. This includes the whole unit and is marked internally as a Distinction and was then EVed at the same grade.
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Customer service (NCFE)

  • Customer service (NCFE)

  • Package deal • 4 items • 2023
  • This package includes three assignments from the customer service unit. The three assignments that are included are the mystery shopper exercise, how companies show good customer service skills and a roleplay assignment.
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Customer service complaint letter

  • Customer service complaint letter

  • Other • 2 pages • 2023
  • Available in package deal
    • For this, I have written a reply to a customer complaint letter regarding an issue that they had.
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Customer service assignment 3

  • Customer service assignment 3

  • Other • 2 pages • 2023
  • Available in package deal
    • In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.
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Customer service assignment 2

  • Customer service assignment 2

  • Other • 13 pages • 2023
  • Available in package deal
    • In this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chain) and explain what the needs and expectations are of different travellers with examples. Then, I will state what each organisation could improve on in order to better the organisation’s customer se...
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Assignment 1: Mystery shopper

  • Assignment 1: Mystery shopper

  • Other • 4 pages • 2023
  • Available in package deal
    • This document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow charts along with improvements that could be made.
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Telephone conversation plannings for the needs of a customer

  • Telephone conversation plannings for the needs of a customer

  • Summary • 3 pages • 2022
  • Document includes the customers needs to change their seats on their flight. Different prices and flight seat classes according to what possible questions the customer may ask
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Letter reply to a customers complaint

  • Letter reply to a customers complaint

  • Summary • 2 pages • 2022
  • The letter concerns an apology from a customer service agent. The letter includes how the organisation will make up for the issues the customer faced.
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Face-to-face dealing with needs of a customer and their needs

  • Face-to-face dealing with needs of a customer and their needs

  • Summary • 7 pages • 2022
  • Looks into what accommodation, transportation, attractions and travel dates would be suitable and the prices of these needs.
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D1 - Making recommendations to tourism organisations on how they can improve their customer servicce

  • D1 - Making recommendations to tourism organisations on how they can improve their customer servicce

  • Summary • 2 pages • 2022
  • Goes into detail on how an organisation can improve their customer service skills according to different needs and how they could have been met.
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