Unit 21 Training and Development
Investigate training in a selected business & Examine the planning
and delivery
Naheedah Salahou
Mr Sandhu
1
,Introduction 5
Training and development 5
Training 5
Development 5
Difference Between Training and Development 6
Training vs Development 6
Training needs analysis at Vodafone 7
Reasons for training in Vodafone 8
Speed 8
Simplicity 8
Trust 9
Strategic 9
Operational 9
Departmental 10
Meet sales targets 10
Improve customer experience 10
Individual 11
Prepare for change 11
New job role 11
New technology 12
Advantages of training 12
Disadvantages of training 12
Reasons for training in Vodafone 12
Types of training in Vodafone 14
On-the-job training 14
Off-the-job training 14
Induction 15
Shadowing 15
Coaching 15
Job rotation 15
Business documentation 15
E-learning 16
Secondments 16
Vocational and professional courses 16
Conferences 16
Seminars 16
Store Manager 17
Customer service assistant 17
Baker 17
Pharmacy Assistant 17
2
, Lorry Driver 18
Integration of strategies 18
Training programmes 18
D1: Evaluate the contribution that training and development make to fulfilling the
objectives of the selected business. 19
Aims and Objectives 20
The impact of training on a new employee at Vodafone 21
Costs and benefits of individual needs training at Vodafone 22
Costs 22
Planning 22
Programme development and design 22
Delivery 23
Evaluation 23
Benefits 24
Better quality of customer service 24
Staff retention 24
Keep up with industry changes 24
Stay ahead of competitors 24
Greater Productivity 24
Keep up-to-date with new technology developments 25
Provide internal promotion opportunities 25
Higher Morale 25
D2: Cost and benefits to different training types for different needs 25
Learning Aim C 28
Introduction 28
Research on the existing Alton Towers induction programme 29
Induction plan 29
Pre-employment 29
Week 1 30
Month 1 30
Communication channels 31
Presentation 31
Discussions 31
Email 31
Team Building activities 31
Scavenger hunt 31
Photo Match 32
M3: Report 35
What will make the induction successful? 36
D3: The impact of a good induction for the… 37
3
, Business 37
Individual 39
4
Investigate training in a selected business & Examine the planning
and delivery
Naheedah Salahou
Mr Sandhu
1
,Introduction 5
Training and development 5
Training 5
Development 5
Difference Between Training and Development 6
Training vs Development 6
Training needs analysis at Vodafone 7
Reasons for training in Vodafone 8
Speed 8
Simplicity 8
Trust 9
Strategic 9
Operational 9
Departmental 10
Meet sales targets 10
Improve customer experience 10
Individual 11
Prepare for change 11
New job role 11
New technology 12
Advantages of training 12
Disadvantages of training 12
Reasons for training in Vodafone 12
Types of training in Vodafone 14
On-the-job training 14
Off-the-job training 14
Induction 15
Shadowing 15
Coaching 15
Job rotation 15
Business documentation 15
E-learning 16
Secondments 16
Vocational and professional courses 16
Conferences 16
Seminars 16
Store Manager 17
Customer service assistant 17
Baker 17
Pharmacy Assistant 17
2
, Lorry Driver 18
Integration of strategies 18
Training programmes 18
D1: Evaluate the contribution that training and development make to fulfilling the
objectives of the selected business. 19
Aims and Objectives 20
The impact of training on a new employee at Vodafone 21
Costs and benefits of individual needs training at Vodafone 22
Costs 22
Planning 22
Programme development and design 22
Delivery 23
Evaluation 23
Benefits 24
Better quality of customer service 24
Staff retention 24
Keep up with industry changes 24
Stay ahead of competitors 24
Greater Productivity 24
Keep up-to-date with new technology developments 25
Provide internal promotion opportunities 25
Higher Morale 25
D2: Cost and benefits to different training types for different needs 25
Learning Aim C 28
Introduction 28
Research on the existing Alton Towers induction programme 29
Induction plan 29
Pre-employment 29
Week 1 30
Month 1 30
Communication channels 31
Presentation 31
Discussions 31
Email 31
Team Building activities 31
Scavenger hunt 31
Photo Match 32
M3: Report 35
What will make the induction successful? 36
D3: The impact of a good induction for the… 37
3
, Business 37
Individual 39
4
