aPHR HR Operations test questions Questions and Answers
aPHR HR Operations test questions
Save
Terms in this set (190)
The ADA makes it unlawful to ☑ D. All the options are correct. The ADA makes it
discriminate in employment unlawful to discriminate in all employment
practices such as: practices such as benefits, promotions, pay,
A. Benefits recruitment, hiring, firing, job assignments,
B. Promotions training, leave, lay-off, and all other employment-
C. Pay related activities.
D. All of the above
☐✗ A, B, and C are incorrect. D is the best answer.
All the following are disadvantages D. The time to fill a position can actually be
of using a third-party recruiter quicker.
except which one?
A. Higher costs
B. Lack of control A, B, and C are incorrect. These are all
C. Indirect candidate access disadvantages of using a third-party recruiter.
D. Longer time to fill position
All the following are examples of D. The costs are usually the same as other benefit
the advantage of using a benefit options.
broker except which one?
A. Potential tax breaks
B. In-person assistance A, B, and C are incorrect. These are all examples
C. Saves time on buying plans of advantages of using benefit brokers.
D. Cheaper healthcare
2026
, aPHR HR Operations test questions Questions and Answers
A(n) __________ decides when, where, ☑ A. An independent contractor decides when,
and how the work will be where, and how the work will be performed
performed within broad guidelines. within broad guidelines. The contractor can
He or she can subcontract the work subcontract the work or parts of the project to
or parts of the project to others and others and can decide what tools to use and what
can decide what tools to use and work must be performed to complete the project.
what work must be performed to
complete the project.
A. Independent contractor ☐✗ B, C, and D are incorrect. An employee would
B. Flex-time worker still be told when and where the work needed to
C. Temporary employee be completed.
D. Employee
Appearing passive on the surface ☑ A. Appearing passive on the surface but really
but acting out anger in a subtle, acting out anger in a subtle, indirect, or behind-
indirect, or behind-the- the-scenes way is a passive-aggressive
scenes way is an example of what communication style.
type of communication?
A. Passive-aggressive
B. Assertive ☐✗ B, C, and D are incorrect. B is incorrect
C. Aggressive because assertive communication would be when
D. Passive individuals clearly state their opinions and feelings
and firmly advocate for their rights and needs
without violating the rights of others. C is
incorrect because aggressive communication
would be when individuals express their feelings
and opinions and advocate for their needs in a
way that violates the rights of others. D is
incorrect because passive communication is when
someone exhibits a pattern of not expressing their
opinions or feelings, protecting their rights, or
identifying and meeting their needs.
2026
, aPHR HR Operations test questions Questions and Answers
The best reason for restricting ☑ D. The best reason to maintain security
access to employee records to only protocols over employee records is to prevent
those who have a "need discrimination, identity theft, and privacy
to know" is: breaches. Often employee records contain
A. Because only human resources information such as the employee's Social
should have access to employee Security number, birth dates, private addresses,
records and salary information. Especially in an era of
B. So that filing doesn't have to be cyber hacking, this information in the wrong
updated immediately, saving time hands can damage an employee's identity,
C. To prevent employee records economic, and private standing. Further, those
from getting lost or accidently records may also contain race, age, national
deleted origin, and other EEO-protected information. If
D. To prevent discrimination, identity the records are mishandled or unfortunate
theft, and privacy breaches employment decisions are made based on EEO-
protected information, the employer may face
discrimination charges. Employers should take
employee record security very seriously and take
great care in protecting employee information to
prevent harm to employees and public relation
nightmares.
☐✗ A, B, and C are incorrect. These reasons do
not rise to the "best" reason to protect employee
records. As stated, it is critical to take great care in
protecting private employee information.
A call center depends on the level ☑ C. Revenue per employee would be a good
of sales completed per phone call place to capture how effective each employee is
for its success. An employee's ability in completing sales.
to establish credibility and achieve
customer satisfaction is critical for
optimal performance. The company ☐✗ A, B, and D are incorrect. A is incorrect
wants to establish a development because customers per employee measures the
program for those who may not be quantity of customers each employee manages. It
performing to expectations. What does not measure how effective an employee is
metric would you use to measure in closing sales. B is incorrect because expenses
workforce effectiveness under per employee measures how much is spent per
these circumstances? employee. It does not measure how effective an
A. Customers per employee employee is in closing sales. D is incorrect
B. Expenses per employee because labor cost per employee measures how
C. Revenue per employee much a company spends on wages and benefits
D. Labor cost per employee per employee. It does not measure employee
effectiveness.
2026
, aPHR HR Operations test questions Questions and Answers
Collecting and analyzing work ☑ A. Collecting and analyzing work samplings or
samplings or reviewing employee reviewing employee logs is an example of an
logs is an example of observation method to data collection. For
what type of data collection example, this method is helpful when analyzing
method? specifically what tasks or duties a particular job
A. Observation requires.
B. Panel
C. Structured
D. Semi-structured ☐✗ B, C, and D are incorrect. They are incorrect
because panel, structured, and semi- structured
are all interviewing methods that may follow the
observation method.
A company operates in a ☑ A. A ratio of offers to acceptances measures
competitive market. To be the company's ability to hire. If a large number of
successful, they need to be able to top talent declines a company's offer to work for
attract top talent. Part of the competitors, that is a sign that the compensation,
objective is to determine whether benefits, or overall company reputation is not
they are competitive with benefits, competitive.
compensation, and a reputation as a
great place to work. What metric
would you use to measure how ☐✗ B, C, and D are incorrect. B is incorrect
effective the company is in hiring because regrettable voluntary turnover measures
talent? retention. It does not necessarily measure how
A. Ratios of offers made to competitive a company is at attracting top talent.
acceptances C is incorrect because hires as a percentage of
B. Involuntary resignation turnover total employees is measured based on
C. Hires as a percentage of total recruitment activity. It does not necessarily reflect
employees the ability to attract top talent. D is incorrect
D. Voluntary employee turnover because voluntary turnover within 90 days
within 90 days reflects retention. It does not reflect the
company's ability to attract top talent.
2026
aPHR HR Operations test questions
Save
Terms in this set (190)
The ADA makes it unlawful to ☑ D. All the options are correct. The ADA makes it
discriminate in employment unlawful to discriminate in all employment
practices such as: practices such as benefits, promotions, pay,
A. Benefits recruitment, hiring, firing, job assignments,
B. Promotions training, leave, lay-off, and all other employment-
C. Pay related activities.
D. All of the above
☐✗ A, B, and C are incorrect. D is the best answer.
All the following are disadvantages D. The time to fill a position can actually be
of using a third-party recruiter quicker.
except which one?
A. Higher costs
B. Lack of control A, B, and C are incorrect. These are all
C. Indirect candidate access disadvantages of using a third-party recruiter.
D. Longer time to fill position
All the following are examples of D. The costs are usually the same as other benefit
the advantage of using a benefit options.
broker except which one?
A. Potential tax breaks
B. In-person assistance A, B, and C are incorrect. These are all examples
C. Saves time on buying plans of advantages of using benefit brokers.
D. Cheaper healthcare
2026
, aPHR HR Operations test questions Questions and Answers
A(n) __________ decides when, where, ☑ A. An independent contractor decides when,
and how the work will be where, and how the work will be performed
performed within broad guidelines. within broad guidelines. The contractor can
He or she can subcontract the work subcontract the work or parts of the project to
or parts of the project to others and others and can decide what tools to use and what
can decide what tools to use and work must be performed to complete the project.
what work must be performed to
complete the project.
A. Independent contractor ☐✗ B, C, and D are incorrect. An employee would
B. Flex-time worker still be told when and where the work needed to
C. Temporary employee be completed.
D. Employee
Appearing passive on the surface ☑ A. Appearing passive on the surface but really
but acting out anger in a subtle, acting out anger in a subtle, indirect, or behind-
indirect, or behind-the- the-scenes way is a passive-aggressive
scenes way is an example of what communication style.
type of communication?
A. Passive-aggressive
B. Assertive ☐✗ B, C, and D are incorrect. B is incorrect
C. Aggressive because assertive communication would be when
D. Passive individuals clearly state their opinions and feelings
and firmly advocate for their rights and needs
without violating the rights of others. C is
incorrect because aggressive communication
would be when individuals express their feelings
and opinions and advocate for their needs in a
way that violates the rights of others. D is
incorrect because passive communication is when
someone exhibits a pattern of not expressing their
opinions or feelings, protecting their rights, or
identifying and meeting their needs.
2026
, aPHR HR Operations test questions Questions and Answers
The best reason for restricting ☑ D. The best reason to maintain security
access to employee records to only protocols over employee records is to prevent
those who have a "need discrimination, identity theft, and privacy
to know" is: breaches. Often employee records contain
A. Because only human resources information such as the employee's Social
should have access to employee Security number, birth dates, private addresses,
records and salary information. Especially in an era of
B. So that filing doesn't have to be cyber hacking, this information in the wrong
updated immediately, saving time hands can damage an employee's identity,
C. To prevent employee records economic, and private standing. Further, those
from getting lost or accidently records may also contain race, age, national
deleted origin, and other EEO-protected information. If
D. To prevent discrimination, identity the records are mishandled or unfortunate
theft, and privacy breaches employment decisions are made based on EEO-
protected information, the employer may face
discrimination charges. Employers should take
employee record security very seriously and take
great care in protecting employee information to
prevent harm to employees and public relation
nightmares.
☐✗ A, B, and C are incorrect. These reasons do
not rise to the "best" reason to protect employee
records. As stated, it is critical to take great care in
protecting private employee information.
A call center depends on the level ☑ C. Revenue per employee would be a good
of sales completed per phone call place to capture how effective each employee is
for its success. An employee's ability in completing sales.
to establish credibility and achieve
customer satisfaction is critical for
optimal performance. The company ☐✗ A, B, and D are incorrect. A is incorrect
wants to establish a development because customers per employee measures the
program for those who may not be quantity of customers each employee manages. It
performing to expectations. What does not measure how effective an employee is
metric would you use to measure in closing sales. B is incorrect because expenses
workforce effectiveness under per employee measures how much is spent per
these circumstances? employee. It does not measure how effective an
A. Customers per employee employee is in closing sales. D is incorrect
B. Expenses per employee because labor cost per employee measures how
C. Revenue per employee much a company spends on wages and benefits
D. Labor cost per employee per employee. It does not measure employee
effectiveness.
2026
, aPHR HR Operations test questions Questions and Answers
Collecting and analyzing work ☑ A. Collecting and analyzing work samplings or
samplings or reviewing employee reviewing employee logs is an example of an
logs is an example of observation method to data collection. For
what type of data collection example, this method is helpful when analyzing
method? specifically what tasks or duties a particular job
A. Observation requires.
B. Panel
C. Structured
D. Semi-structured ☐✗ B, C, and D are incorrect. They are incorrect
because panel, structured, and semi- structured
are all interviewing methods that may follow the
observation method.
A company operates in a ☑ A. A ratio of offers to acceptances measures
competitive market. To be the company's ability to hire. If a large number of
successful, they need to be able to top talent declines a company's offer to work for
attract top talent. Part of the competitors, that is a sign that the compensation,
objective is to determine whether benefits, or overall company reputation is not
they are competitive with benefits, competitive.
compensation, and a reputation as a
great place to work. What metric
would you use to measure how ☐✗ B, C, and D are incorrect. B is incorrect
effective the company is in hiring because regrettable voluntary turnover measures
talent? retention. It does not necessarily measure how
A. Ratios of offers made to competitive a company is at attracting top talent.
acceptances C is incorrect because hires as a percentage of
B. Involuntary resignation turnover total employees is measured based on
C. Hires as a percentage of total recruitment activity. It does not necessarily reflect
employees the ability to attract top talent. D is incorrect
D. Voluntary employee turnover because voluntary turnover within 90 days
within 90 days reflects retention. It does not reflect the
company's ability to attract top talent.
2026
