Essentials of Business Communication Instructor's Solution Manual – Guffey, Lowey, Almonte (2019)

Instructor’s Solution Manual
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toVaccompany

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, TableVofVContents
UnitV 1 BusinessV CommunicationV inV theV DigitalV Age

1 CommunicatingV inV theV Digital-AgeV Workplace............................................... 1-1

UnitV 2 TheV BusinessV WritingV Process

2 PlanningV YourV Message ..................................................................................... 2-1

3 OrganizingV andV DraftingV YourV Message.......................................................... 3-1

4 RevisingV YourV Message ..................................................................................... 4-1

UnitV 3 WritingV atV Work

5 DailyV WorkplaceV WritingV Channels.................................................................. 5-1

6 PersuasiveV WritingV Situations ............................................................................ 6-1

7 NegativeV WritingV Situations............................................................................... 7-1

UnitV 4 BusinessV ReportsV andV Proposals

8 InformalV Reports ................................................................................................. 8-1

9 ProposalsV andV FormalV Reports .......................................................................... 9-1

UnitV 5 ProfessionalismV andV SpeakingV Skills

10 CommunicatingV ProfessionallyV inV Person ...................................................... 10-1

11 BusinessV Presentations. ..................................................................................... 11-1

UnitV 6 CommunicatingV forV Employment

12 TheVJobV Search,V Résumés,V andV CoverV Letters ............................................. 12-1

13 InterviewsV andV Follow-Up ............................................................................... 13-1




CopyrightV©V2019VbyVNelsonVEducationV iii
Ltd.

, ChapterV1
CommunicatingVinVtheVDigital-AgeVWorkplace

AnswersVtoVChapterVReviewVQuestions

1. BasedVonVwhatVyouVhaveVlearnedVinVthisVchapter,VdescribeVtheVkindVofVworkVenvir
onmentVyouVcanVexpectVtoVenterVwhenVyouVgraduate.V(Obj.V1)

ANS:VExpectVaVfast-moving,Vcompetitive,VandVinformation-
drivenVenvironment.VCommunicationVtechnologyVprovidesVunmatchedVmobilityVandVconnects
VindividualsVanytimeVandVanywhereVinVtheVworld.VIncreasingVnumbersVofVworkersVmustVbeV
availableVpracticallyVaroundVtheVclockVandVmustVrespondVquickly.VToday’sVcommunicatorsVi
nteractVusingVmobileVdevicesVandVaccessVinformationVstoredVonVremoteVserversV“inVtheVclou
d.”

2. WhyVareVwritingVskillsVmoreVimportantVinVtoday’sVworkplaceVthanVeverVbefore?V(Obj.V1)

ANS:VPeopleVinVtoday’sVworkforceVcommunicateVmore,VnotVless,VsinceVinformationVtechnol
ogyVandVtheVInternetVhaveVtransformedVtheVworldVofVwork.VInVaVhyperconnectedVworld,Vwri
tingVmattersVmoreVthanVever.VDigitalVmediaVrequireVmoreVwrittenVcommunication,VandVwor
kers’VskillsVareValwaysVonVdisplay.VEmployersVseekVemployeesVwithVaVbroaderVrangeVofVski
llsVandVhigherVlevelsVofVknowledgeVinVtheirVfield,VandVmanyVjobVlistingsVmentionVtheVneed
VforVexcellentVoralVandVwrittenVcommunicationVskills.


3. ListVsixVtrendsVinVtheVinformation-
ageVworkplaceVthatVaffectVbusinessVcommunicators.VBeVpreparedVtoVdiscussVhowVth
eyVmightVaffectVyouVinVyourVfutureVcareer.V(Obj.V1)

ANS:
a. RapidlyVchangingVcommunicationVtechnologies
b. MobileV“anytime,Vanywhere”VandVnonterritorialVoffices
c. IncreasedVemphasisVonVself-directedVworkVgroupsVandVvirtualVteams
d. FlattenedVmanagementVhierarchies
e. HeightenedVglobalVcompetition
f. RenewedVemphasisVonVethics

4. ListVbadVhabitsVandVdistractionsVthatVcanVactVasVbarriersVtoVeffectiveVlistening.V(

Obj.V2)VANS:
a. PhysicalVbarriers
b. PsychologicalVbarriers
c. LanguageVproblems
d. NonverbalVdistractions
e. ThoughtVspeed
f. FakingVattention
g. Grandstanding
CopyrightV©V2019VbyVNelsonVEducationV 1‐1
Ltd.