HUMAN RELATIONS EXAM 1 (CHAPT 1-5) |
QUESTIONS AND ANSWERS | 2026 UPDATE | WITH
COMPLETE SOLUTION
Chapt 1 Answer -
Human Relations- what is it? Answer - Human relations is what we do every
day when we meet, communicate, solve problems, etc.
-->It is concerned with the factors that help and hinder effective relationships
in the work environment
What are the 2 goals of human relations? Answer - 1. Gain a better
understanding of the interactions between people
2. Develop applications for encouraging more effective interactions and
relationships
Definition of human relations Answer - Human relations is a field that seeks to
understand those aspects of interpersonal relations (motivation,
communication, etc) most directly linked to individual, group, and
organizational goals in work settings.
-techniques for applying effectiveness
-leads to: enhancement of individual and organizational goals
Myths of Human Relations Answer - 1. Human relations provides a guaranteed
formula for success
,--> Many factors involved in successful careers and the way they function vary
from person to person- this means that the study of human relations can HELP
shed light on the causes of success and failure but it cannot solve all of our
problems in this respect
2. Human relations tells you how to manipulate other people successfully or
how to get them to do what you want and share your views
---> most techniques to influence others can be resisted and even if tactics for
controlling others existed, teaching people to use them would not be the goal
of human relations
3. Human relations is just common sense
--> there are many inaccuracies to seeing human relations as common sense
Common sense: How far does it take us? Answer - -An effective way to cope
with stress is to mentally or behaviorally avoid the problem.
-When people brainstorm in a group, they generate more ideas than the same
number of people who are generating ideas alone.
-A person who is a good leader will be effective in all settings.
-People who have different personalities or interests are often attracted to
each other ("opposites attract").
ALL OF THESE ARE FALSE, based on research but they are common
misconceptions!
Scientific management- who made it? what is it? Answer - -frederick w taylor
-book: the principles of scientific management
-he remained concerned with maximizing efficiency and getting the most work
out of the employees
, -emphasized the importance of effective job design, planning work tasks in a
systematic manner
Time & Motion studies? Answer - Studies that broke every action down into its
constituent parts, timed those movements with a stopwatch, and developed
new and more efficient movements that would reduce fatigue and increase
productivity.
-->Studies, begun by Frederick Taylor, of which tasks must be performed to
complete a job and the time needed to do each task.
Scientific management- what are the 2 features that create an effective work
environment? Answer - 1. employees carefully selected and train workers for
their jobs- he broke the traditional view which held that employees are
basically interchangeable cogs that can be shuffled from job to job
2. he recognized the importance of motivation work settings- raise a workers
motivation = gains in productivity
How did frederick w taylor see people's motivation in relation to the way they
work? (problem with his scientific management design) Answer - he believed
that work motivation stems from a workers' desire for gain (money)
-that is naive- people seek to achieve many goals through their work, such as
approval from others and enhanced status
What are conditions that strongly affect performance in work settings (other
than motivation) Answer - -nature of the relation among employees
-communication between employees
-attitudes toward work
-effectiveness of their leaders
QUESTIONS AND ANSWERS | 2026 UPDATE | WITH
COMPLETE SOLUTION
Chapt 1 Answer -
Human Relations- what is it? Answer - Human relations is what we do every
day when we meet, communicate, solve problems, etc.
-->It is concerned with the factors that help and hinder effective relationships
in the work environment
What are the 2 goals of human relations? Answer - 1. Gain a better
understanding of the interactions between people
2. Develop applications for encouraging more effective interactions and
relationships
Definition of human relations Answer - Human relations is a field that seeks to
understand those aspects of interpersonal relations (motivation,
communication, etc) most directly linked to individual, group, and
organizational goals in work settings.
-techniques for applying effectiveness
-leads to: enhancement of individual and organizational goals
Myths of Human Relations Answer - 1. Human relations provides a guaranteed
formula for success
,--> Many factors involved in successful careers and the way they function vary
from person to person- this means that the study of human relations can HELP
shed light on the causes of success and failure but it cannot solve all of our
problems in this respect
2. Human relations tells you how to manipulate other people successfully or
how to get them to do what you want and share your views
---> most techniques to influence others can be resisted and even if tactics for
controlling others existed, teaching people to use them would not be the goal
of human relations
3. Human relations is just common sense
--> there are many inaccuracies to seeing human relations as common sense
Common sense: How far does it take us? Answer - -An effective way to cope
with stress is to mentally or behaviorally avoid the problem.
-When people brainstorm in a group, they generate more ideas than the same
number of people who are generating ideas alone.
-A person who is a good leader will be effective in all settings.
-People who have different personalities or interests are often attracted to
each other ("opposites attract").
ALL OF THESE ARE FALSE, based on research but they are common
misconceptions!
Scientific management- who made it? what is it? Answer - -frederick w taylor
-book: the principles of scientific management
-he remained concerned with maximizing efficiency and getting the most work
out of the employees
, -emphasized the importance of effective job design, planning work tasks in a
systematic manner
Time & Motion studies? Answer - Studies that broke every action down into its
constituent parts, timed those movements with a stopwatch, and developed
new and more efficient movements that would reduce fatigue and increase
productivity.
-->Studies, begun by Frederick Taylor, of which tasks must be performed to
complete a job and the time needed to do each task.
Scientific management- what are the 2 features that create an effective work
environment? Answer - 1. employees carefully selected and train workers for
their jobs- he broke the traditional view which held that employees are
basically interchangeable cogs that can be shuffled from job to job
2. he recognized the importance of motivation work settings- raise a workers
motivation = gains in productivity
How did frederick w taylor see people's motivation in relation to the way they
work? (problem with his scientific management design) Answer - he believed
that work motivation stems from a workers' desire for gain (money)
-that is naive- people seek to achieve many goals through their work, such as
approval from others and enhanced status
What are conditions that strongly affect performance in work settings (other
than motivation) Answer - -nature of the relation among employees
-communication between employees
-attitudes toward work
-effectiveness of their leaders
