AIC 30 EXAM WITH VERIFIED QUESTIONS
AND ANSWERS|| GUARANTEED PASS||
ALREADY GRADED A+||| LATEST UPDATE
Nonverbal communication is useful during in-person meetings. Which one of
the following best identifies a way in which nonverbal communication may
assist in verbal communication?
Select one:
A. Avoidance
B. Confirmation
C. Limitor
D. Distractor - ANSWER-B. Confirmation
Harry was conducting the monthly progress review meeting with all of the help
desk associates. Two meeting attendees, Sam and Rick, were tardy for the third
consecutive meeting. In this meeting the actions of Sam and Rick would most
likely convey which one of the following based on nonverbal cues?
Select one:
A. Confidence
B. Avoidance
C. Dishonesty
D. Disorganization - ANSWER-B. Avoidance
,Sam was conducting the monthly progress review meeting with all of the help
desk associates. Sam had requested that April supply a report on the
maintenance efforts for the telephone system so that all associates would be
aware of the functionality changes. After Sam introduced April, she began
shuffling her documents and discussed the system changes in random order. In
this meeting April's actions would most likely convey which one of the
following based on nonverbal cues?
Select one:
A. Enthusiasm
B. Dishonesty
C. Disorganization
D. Unimportance - ANSWER-C. Disorganization
Dennis reported for work wearing a suit and tie for the client review meeting
that he would be conducting. When Dennis entered the meeting room he found
that he was the first to arrive. Which one of the following nonverbal expression
best identifies Dennis' actions?
Select one:
A. Professionalism
B. Friendliness
C. Enthusiasm
D. Nervousness - ANSWER-A. Professionalism
When a claimant conveys a nonverbal cue that contradicts a verbal
communication it would most likely mean that a claim representative should do
which one of the following?
Select one:
A. Add lines of questioning
B. Limit the questions
C. Ignore the second cue
,D. Ask the claimant to repeat the statement - ANSWER-A. Add lines of
questioning
A nonverbal expression that conveys a lack of sincerity is best identified to
which one of the following actions?
Select one:
A. Shifting eye movement
B. Frowning
C. Overall eye expression
D. Failing to make eye contact - ANSWER-A. Shifting eye movement
All of these statements accurately describe the cost of insurance fraud,
EXCEPT:
A. Insurance companies bear the cost themselves.
B. Insurance dollars are lost through rate evasion.
C. The cost of insurance fraud is reflected in higher insurance premiums.
D. Insurance fraud is the second-costliest white-collar crime in the U.S. -
ANSWER-A. Insurance companies bear the cost themselves.
Which one of the following statements concerning anti-fraud efforts in the
insurance industry is true?
Select one:
A. Many people are unwilling to contribute money toward such efforts.
B. Padding a claim is universally condemned by consumers.
C. Almost all consumers find adding the deductible to a claim as a means of
reimbursement wrong.
D. Almost nobody believes that insurance fraud is acceptable. - ANSWER-A.
Many people are unwilling to contribute money toward such efforts.
, During the past decade, insurers, law enforcement officials, and state and local
governments have
Select one:
A. Ignored efforts to educate agents and brokers about fraud.
B. Been unable to marshal resources to combat fraud.
C. Invested considerable money in combating fraud.
D. Disregarded attempts to identify fraud. - ANSWER-C. Invested considerable
money in combating fraud.
Insurance fraud is often wrongly described as a victimless crime because
Select one:
A. The benefits to the perpetrator are financial.
B. Few convictions occur.
C. The financial benefits are simply a return on premiums paid.
D. The "victim" is a company instead of an individual. - ANSWER-D. The
"victim" is a company instead of an individual.
Any deliberate deception committed against an insurer or an insurance producer
for the purpose of unwarranted financial gain is
Select one:
A. Insurance fraud.
B. Blue-collar crime.
C. Violent crime.
D. Victimless crime. - ANSWER-A. Insurance fraud.
Insurance fraud accounts for which one of the following estimated portion of
the property-casualty insurance industry's incurred losses and loss adjustment
expenses?
Select one:
AND ANSWERS|| GUARANTEED PASS||
ALREADY GRADED A+||| LATEST UPDATE
Nonverbal communication is useful during in-person meetings. Which one of
the following best identifies a way in which nonverbal communication may
assist in verbal communication?
Select one:
A. Avoidance
B. Confirmation
C. Limitor
D. Distractor - ANSWER-B. Confirmation
Harry was conducting the monthly progress review meeting with all of the help
desk associates. Two meeting attendees, Sam and Rick, were tardy for the third
consecutive meeting. In this meeting the actions of Sam and Rick would most
likely convey which one of the following based on nonverbal cues?
Select one:
A. Confidence
B. Avoidance
C. Dishonesty
D. Disorganization - ANSWER-B. Avoidance
,Sam was conducting the monthly progress review meeting with all of the help
desk associates. Sam had requested that April supply a report on the
maintenance efforts for the telephone system so that all associates would be
aware of the functionality changes. After Sam introduced April, she began
shuffling her documents and discussed the system changes in random order. In
this meeting April's actions would most likely convey which one of the
following based on nonverbal cues?
Select one:
A. Enthusiasm
B. Dishonesty
C. Disorganization
D. Unimportance - ANSWER-C. Disorganization
Dennis reported for work wearing a suit and tie for the client review meeting
that he would be conducting. When Dennis entered the meeting room he found
that he was the first to arrive. Which one of the following nonverbal expression
best identifies Dennis' actions?
Select one:
A. Professionalism
B. Friendliness
C. Enthusiasm
D. Nervousness - ANSWER-A. Professionalism
When a claimant conveys a nonverbal cue that contradicts a verbal
communication it would most likely mean that a claim representative should do
which one of the following?
Select one:
A. Add lines of questioning
B. Limit the questions
C. Ignore the second cue
,D. Ask the claimant to repeat the statement - ANSWER-A. Add lines of
questioning
A nonverbal expression that conveys a lack of sincerity is best identified to
which one of the following actions?
Select one:
A. Shifting eye movement
B. Frowning
C. Overall eye expression
D. Failing to make eye contact - ANSWER-A. Shifting eye movement
All of these statements accurately describe the cost of insurance fraud,
EXCEPT:
A. Insurance companies bear the cost themselves.
B. Insurance dollars are lost through rate evasion.
C. The cost of insurance fraud is reflected in higher insurance premiums.
D. Insurance fraud is the second-costliest white-collar crime in the U.S. -
ANSWER-A. Insurance companies bear the cost themselves.
Which one of the following statements concerning anti-fraud efforts in the
insurance industry is true?
Select one:
A. Many people are unwilling to contribute money toward such efforts.
B. Padding a claim is universally condemned by consumers.
C. Almost all consumers find adding the deductible to a claim as a means of
reimbursement wrong.
D. Almost nobody believes that insurance fraud is acceptable. - ANSWER-A.
Many people are unwilling to contribute money toward such efforts.
, During the past decade, insurers, law enforcement officials, and state and local
governments have
Select one:
A. Ignored efforts to educate agents and brokers about fraud.
B. Been unable to marshal resources to combat fraud.
C. Invested considerable money in combating fraud.
D. Disregarded attempts to identify fraud. - ANSWER-C. Invested considerable
money in combating fraud.
Insurance fraud is often wrongly described as a victimless crime because
Select one:
A. The benefits to the perpetrator are financial.
B. Few convictions occur.
C. The financial benefits are simply a return on premiums paid.
D. The "victim" is a company instead of an individual. - ANSWER-D. The
"victim" is a company instead of an individual.
Any deliberate deception committed against an insurer or an insurance producer
for the purpose of unwarranted financial gain is
Select one:
A. Insurance fraud.
B. Blue-collar crime.
C. Violent crime.
D. Victimless crime. - ANSWER-A. Insurance fraud.
Insurance fraud accounts for which one of the following estimated portion of
the property-casualty insurance industry's incurred losses and loss adjustment
expenses?
Select one:
