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1. Organizational Development (OD) is best defined as:
A. A short-term training initiative
B. A compliance-driven HR function
C. A planned, organization-wide effort to increase effectiveness
and health
D. A management control system
Answer: C
Rationale: OD is a systematic, planned approach focused on
improving organizational effectiveness, culture, and well-being.
2. The primary role of an Organizational Development Specialist is
to:
A. Enforce disciplinary policies
B. Conduct payroll audits
C. Facilitate change and improve organizational effectiveness
D. Manage recruitment processes
,Answer: C
Rationale: OD specialists focus on diagnosing issues, facilitating
change, and enhancing performance at the organizational level.
3. Which model emphasizes unfreezing, changing, and refreezing?
A. Kotter’s 8-Step Model
B. ADKAR Model
C. Lewin’s Change Model
D. McKinsey 7-S Model
Answer: C
Rationale: Lewin’s model describes change as a three-stage process:
unfreeze, change, refreeze.
4. In OD, a “diagnosis” refers to:
A. Identifying employee misconduct
B. Assessing organizational issues and root causes
C. Selecting training vendors
D. Measuring individual performance
Answer: B
Rationale: Diagnosis involves collecting and analyzing data to
understand organizational problems and opportunities.
5. Which data collection method is most qualitative?
A. Surveys
B. Metrics dashboards
C. Interviews
D. Financial reports
,Answer: C
Rationale: Interviews provide rich, descriptive insights into
perceptions and experiences.
6. A key principle of OD is:
A. Centralized authority
B. Immediate results
C. Participation and collaboration
D. Strict hierarchy
Answer: C
Rationale: OD relies on involvement and collaboration to ensure buy-
in and sustainable change.
7. Which intervention targets team effectiveness?
A. Job classification study
B. Team building
C. Compensation benchmarking
D. Position control analysis
Answer: B
Rationale: Team-building interventions focus on improving
communication, trust, and collaboration.
8. Organizational culture primarily consists of:
A. Written policies only
B. Shared values, beliefs, and norms
C. Organizational charts
D. Job descriptions
, Answer: B
Rationale: Culture reflects the shared assumptions and behaviors that
guide how work is done.
9. Which tool assesses alignment between strategy, structure, and
systems?
A. SWOT Analysis
B. McKinsey 7-S Framework
C. Balanced Scorecard
D. Force Field Analysis
Answer: B
Rationale: The 7-S Framework evaluates alignment among seven
organizational elements.
10. Force Field Analysis is used to:
A. Evaluate employee performance
B. Identify forces supporting and resisting change
C. Conduct workforce planning
D. Design compensation structures
Answer: B
Rationale: Force Field Analysis helps plan change by balancing driving
and restraining forces.
11. In California public organizations, OD initiatives must align
with:
A. Federal labor law only
B. Private sector best practices