1. Intellectual Capi- tal The shared knowledge of a workforce
2. Globalization The tedency of businesses and technologies to spread throughout the world
3. Shamrock 3 The 3 leaves of almost each and every organization are full time workers, contract workers a
Leaves aprs-time workers
4. Portfolio Worker Someone who has up-to-date skills so they can move from job to job
5. Productivity The quantity and quality go work performance
6. Performance Ef- The output measure of goal accomplishment
fectiveness
7. Performance Effi- An input measure of resource cost associated with goal accomplishment
ciency
8. Sustainable Inno- When a business creates new products and production methods that have re-
vation duced environmental impacts
9. Specific Environ- Also called task environment, consists of the actual organizations, committees, groups and
ment persons with whom a business interacts with and conducts business with
10. Value Creation The creation for value for satisfying needs for stakeholders
11. Strategic Posi- Helping an organization do same things as other business but in ditterent ways
tioning
12. Environmental A lack of information for the external environment of a business or an organization
Uncertainty
, GMS 200 Final Exam with correct answer
13. Manager A person who supports, activates and is responsible for the work of others
, GMS 200 Final Exam with correct answer
14. Top Manager Guide the performance of the organization as a whole
15. Middle Manager These are the managers who report to the top managers who are in charge of
large divisions
16. Line Manager Directly contribute to producing the organizations goods or services
17. Staff Manager Use special technical expertise to advise and support line workers
18. Functional Man- Are responsible for one area
agers
19. General Man- Are responsible for complex, multifunctional units
agers
20. Admins A manager in a public organization
21. Accountability The requirement to show performance results to a superior
22. Effective Manag- er Helps others achieve high performance and satisfaction at work
23. Quality of Work
Life the overall quality of experiences in the workplace
24. Management process of planning, organizing, leading and controlling the use of resources to
accomplish performance goals
25. Planning The process of setting objectives and determining what should be done to
accomplish them