DENTAL OFFICE MANAGEMENT FINAL EXAM | 144 QUESTIONS AND ANSWERS | WITH
COMPLETE SOLUTION
What is the only national certification agency for dental assistants recognized by the American dental
associations and it maintains the responsibility of promoting standards of professionalism and
competency through testing and certification - (ANSWER)Dental assisting national board
Where is treatment planning discussed? - (ANSWER)Consultation room
What do the clinical area in the dental office include? - (ANSWER)Dental operatory/treatment room,
laboratory, and sterilization area
What does the dental laboratory provide? - (ANSWER)Area for the clinical staff to perform functions
such as pouring up impressions and developing diagnostic models
What is the number one concern for dental office administrator? - (ANSWER)Caring for the patient
welfare
What are the task of the dental assistant? - (ANSWER)Providing assistance to the dentist during
treatment, taking impressions, taking/developing dental radiographs, office administrative duties,
providing patient instructions for dental procedures, ensuring that infection control & sterilization
standards are upheld, assisting patients with comfort before during and after procedure, and
communicating with dental suppliers with ordering products
what are the elements of communication? - (ANSWER)sender, receiver, message, and feedback
What is the sender? - (ANSWER)This is the person that encodes the message
What is the receiver? - (ANSWER)This is the person that decodes the message
What is the message in the elements of communication? - (ANSWER)This is being sent/received either
verbal or nonverbal
,DENTAL OFFICE MANAGEMENT FINAL EXAM | 144 QUESTIONS AND ANSWERS | WITH
COMPLETE SOLUTION
What is the feedback in elements of communication? - (ANSWER)provides the confirmation to the
sender
What are barriers to communication? - (ANSWER)ourselves
sender barrier
environmental
noise
How can ourselves be barriers to communication? - (ANSWER)if we focus on ourselves rather than the
person we are speaking too, can lead to confusion and conflict.
What is a sender barrier? - (ANSWER)The volume and the rate of your speech is considered this. The
flexibility of your voice and speaking in a pleasant tone keeps the patient at ease.
How can the environment be a barrier to communication? - (ANSWER)bright lights, unusual sights, or
any other stimulus (desk organization & interruptions) provides a potential distraction
How can noise be a barrier to communication? - (ANSWER)equipment or environmental noise impedes
clear communication. The sender and the receiver must both be able to concentrate on the messages
being sent to each other
what can you do to show that you are interested in what the patient is saying? - (ANSWER)Leaning
towards them, and nodding your head
What reveals your attitude? - (ANSWER)Posture
What should you do when speaking to your patient? - (ANSWER)Let your patient talk, provide feedback
but don't interrupt incessantly, and analyze what they are saying.
, DENTAL OFFICE MANAGEMENT FINAL EXAM | 144 QUESTIONS AND ANSWERS | WITH
COMPLETE SOLUTION
Who owns the physical records pertaining to the patient & is the legal guardian of the chart and
records? - (ANSWER)Dentist
Do patients have the right to possess their original record? - (ANSWER)No
What does the patient have the right to see? - (ANSWER)They have the right to see, review, inspect, and
request to obtain a copy of their record components
What to remember when writing up a chart? - (ANSWER)Chart if their are any cancellations/no-shows, if
anything has been cancelled or reschedule note who cancelled it & who reschedule it
If it's a regularly schedule appointment or emergency
What is the only way to defend against any clinical and or legal problems that might arise? -
(ANSWER)Having a complete, accurate, objective, and honest entries in a patient record.
How to correct a chart? - (ANSWER)Draw a thin, single line through the incorrect entry.
Date, initial, and explain any corrections
Write correct entry on next available line, new entry must be dated and initialed
When should questions on medical history form be answered/reviewed? - (ANSWER)Every office visit.
Make sure the form is signed and dated by the patient/ guardian.
Why should the dentist sign & date the medical form? - (ANSWER)To show that they have reviewed it
How often should a NEW medical history form be completed? - (ANSWER)Every three years
What happens when you fail to update a medical history form or obtain proper medical info from a
patient? - (ANSWER)this can constitute in malpractice.
COMPLETE SOLUTION
What is the only national certification agency for dental assistants recognized by the American dental
associations and it maintains the responsibility of promoting standards of professionalism and
competency through testing and certification - (ANSWER)Dental assisting national board
Where is treatment planning discussed? - (ANSWER)Consultation room
What do the clinical area in the dental office include? - (ANSWER)Dental operatory/treatment room,
laboratory, and sterilization area
What does the dental laboratory provide? - (ANSWER)Area for the clinical staff to perform functions
such as pouring up impressions and developing diagnostic models
What is the number one concern for dental office administrator? - (ANSWER)Caring for the patient
welfare
What are the task of the dental assistant? - (ANSWER)Providing assistance to the dentist during
treatment, taking impressions, taking/developing dental radiographs, office administrative duties,
providing patient instructions for dental procedures, ensuring that infection control & sterilization
standards are upheld, assisting patients with comfort before during and after procedure, and
communicating with dental suppliers with ordering products
what are the elements of communication? - (ANSWER)sender, receiver, message, and feedback
What is the sender? - (ANSWER)This is the person that encodes the message
What is the receiver? - (ANSWER)This is the person that decodes the message
What is the message in the elements of communication? - (ANSWER)This is being sent/received either
verbal or nonverbal
,DENTAL OFFICE MANAGEMENT FINAL EXAM | 144 QUESTIONS AND ANSWERS | WITH
COMPLETE SOLUTION
What is the feedback in elements of communication? - (ANSWER)provides the confirmation to the
sender
What are barriers to communication? - (ANSWER)ourselves
sender barrier
environmental
noise
How can ourselves be barriers to communication? - (ANSWER)if we focus on ourselves rather than the
person we are speaking too, can lead to confusion and conflict.
What is a sender barrier? - (ANSWER)The volume and the rate of your speech is considered this. The
flexibility of your voice and speaking in a pleasant tone keeps the patient at ease.
How can the environment be a barrier to communication? - (ANSWER)bright lights, unusual sights, or
any other stimulus (desk organization & interruptions) provides a potential distraction
How can noise be a barrier to communication? - (ANSWER)equipment or environmental noise impedes
clear communication. The sender and the receiver must both be able to concentrate on the messages
being sent to each other
what can you do to show that you are interested in what the patient is saying? - (ANSWER)Leaning
towards them, and nodding your head
What reveals your attitude? - (ANSWER)Posture
What should you do when speaking to your patient? - (ANSWER)Let your patient talk, provide feedback
but don't interrupt incessantly, and analyze what they are saying.
, DENTAL OFFICE MANAGEMENT FINAL EXAM | 144 QUESTIONS AND ANSWERS | WITH
COMPLETE SOLUTION
Who owns the physical records pertaining to the patient & is the legal guardian of the chart and
records? - (ANSWER)Dentist
Do patients have the right to possess their original record? - (ANSWER)No
What does the patient have the right to see? - (ANSWER)They have the right to see, review, inspect, and
request to obtain a copy of their record components
What to remember when writing up a chart? - (ANSWER)Chart if their are any cancellations/no-shows, if
anything has been cancelled or reschedule note who cancelled it & who reschedule it
If it's a regularly schedule appointment or emergency
What is the only way to defend against any clinical and or legal problems that might arise? -
(ANSWER)Having a complete, accurate, objective, and honest entries in a patient record.
How to correct a chart? - (ANSWER)Draw a thin, single line through the incorrect entry.
Date, initial, and explain any corrections
Write correct entry on next available line, new entry must be dated and initialed
When should questions on medical history form be answered/reviewed? - (ANSWER)Every office visit.
Make sure the form is signed and dated by the patient/ guardian.
Why should the dentist sign & date the medical form? - (ANSWER)To show that they have reviewed it
How often should a NEW medical history form be completed? - (ANSWER)Every three years
What happens when you fail to update a medical history form or obtain proper medical info from a
patient? - (ANSWER)this can constitute in malpractice.
