ATT Test 3 Questions and Answers 2026: Free Practice & Prep Guide, Exams of Knowledge Management

ATT Test 3 Questions and Answers 2026: Free Practice & Prep Guide, Exams
of Knowledge Management




5 Key Behaviors - ANSWER1. Welcome

2. Customers name

3. Undivided Attention

4. I can help you with that (positive attitude)

5. Sincerely thank (warm friendly goodbye)



AT&T 6 Experience Pillars (GURCET) - ANSWER1. Greet

2. Understand

3. Recommend

4. Confirm

5. Educate

6. Thank



VPGA - ANSWERVoice Postpaid Gross Add



Prepaid Accounts - ANSWEROPUS and RQ4 must be used simultaneously

, Post Paid Accounts - ANSWERJust OPUS, or if it is RQ4, it had to be paid in
cash



BYOD - ANSWERBring Your Own Device (customer supplies phone)



PRPO - ANSWERProtection per Opportunity (insurance attach rate)



CSAT - ANSWERCustomer Satisfaction (Post-Sale review)



SP - ANSWERSole Proprietor



CRU - ANSWERCorporate Responsibility User (business account)



IRU - ANSWERIndividual Responsibility User (consumer with employer
discount)



BAN - ANSWERBilling account number (unique identifier)



FAN - ANSWERFoundation account number (business employee discount)



AGPO - ANSWERAccessory gross profit per Opportunity (accessory sales rate)



Opp - ANSWEROpportunities, new activation or upgrade



GP - ANSWERGross Profit