1
NAHAM CHAA Practice Test Material
Questions and Answers Latest 2025 A+
Which document typically provides information about a
patient's rights and responsibilities in a healthcare setting?
Notice of Privacy Practices
What is the function of a referral in the context of healthcare
insurance?
To direct a patient to a specialist or other provider
Which term refers to the portion of a bill that a patient is
responsible for paying out-of-pocket after insurance has
paid?
Balance Bill
If a patient is experiencing language barriers, what should
the healthcare access assistant do?
Use a professional interpreter or translation service
What is the best approach when a patient is dissatisfied with
their wait time?
Apologize for the delay and explain the reasons if known
Which of the following is considered protected health
information (PHI) under HIPAA?
Patient's name, insurance policy number, and medical history (all
of the above)
When is it permissible to disclose patient information without
consent under HIPAA regulations?
When required for legal proceedings or investigations
Which document is used to record the details of a patient's
admission and treatment plan in a hospital setting?
Admission order
, 2
What does the acronym "DRG" stand for in a healthcare
billing and coding setting?
Diagnostic Related Group
What is the primary purpose of collecting a patient's
demographic information at the time of registration?
To ensure accurate identification and billing
If a patient requires urgent care but cannot provide insurance
information, what should the healthcare access associate
do?
Proceed with the necessary care and obtain insurance
information later
Which type if insurance plan typically requires a referral from
a primary care physician to see a specialist?
Health Maintenance Organization (HMO)
What is a co-pay?
The amount a patient pay for specific covered service at the time
of service
What is the best approach when a patient expresses
dissatisfaction with their treatment plan?
Listen to the patient's concerns, provide information, and offer to
discuss the issue with the healthcare provider
If the patient is having trouble understanding medical
terminology, what should the healthcare access assistant
do?
use simpler language to explain concepts and offer additional
resources or assitance
What is the primary objective of the Health Insurance and
Accountability Act (HIPAA)
To ensure patient privacy and secure handling of health
information
Which situation requires patient consent before their
information can be shared with a third party?
NAHAM CHAA Practice Test Material
Questions and Answers Latest 2025 A+
Which document typically provides information about a
patient's rights and responsibilities in a healthcare setting?
Notice of Privacy Practices
What is the function of a referral in the context of healthcare
insurance?
To direct a patient to a specialist or other provider
Which term refers to the portion of a bill that a patient is
responsible for paying out-of-pocket after insurance has
paid?
Balance Bill
If a patient is experiencing language barriers, what should
the healthcare access assistant do?
Use a professional interpreter or translation service
What is the best approach when a patient is dissatisfied with
their wait time?
Apologize for the delay and explain the reasons if known
Which of the following is considered protected health
information (PHI) under HIPAA?
Patient's name, insurance policy number, and medical history (all
of the above)
When is it permissible to disclose patient information without
consent under HIPAA regulations?
When required for legal proceedings or investigations
Which document is used to record the details of a patient's
admission and treatment plan in a hospital setting?
Admission order
, 2
What does the acronym "DRG" stand for in a healthcare
billing and coding setting?
Diagnostic Related Group
What is the primary purpose of collecting a patient's
demographic information at the time of registration?
To ensure accurate identification and billing
If a patient requires urgent care but cannot provide insurance
information, what should the healthcare access associate
do?
Proceed with the necessary care and obtain insurance
information later
Which type if insurance plan typically requires a referral from
a primary care physician to see a specialist?
Health Maintenance Organization (HMO)
What is a co-pay?
The amount a patient pay for specific covered service at the time
of service
What is the best approach when a patient expresses
dissatisfaction with their treatment plan?
Listen to the patient's concerns, provide information, and offer to
discuss the issue with the healthcare provider
If the patient is having trouble understanding medical
terminology, what should the healthcare access assistant
do?
use simpler language to explain concepts and offer additional
resources or assitance
What is the primary objective of the Health Insurance and
Accountability Act (HIPAA)
To ensure patient privacy and secure handling of health
information
Which situation requires patient consent before their
information can be shared with a third party?
